Specifications
48 Video Multiplexer with Video Motion Detection
APPENDIX C
IN CASE OF TROUBLE
If you experience difficulties during the installation or operation
of the multiplexer, review the section of this manual which explains
the related feature or task. If necessary, consult the troubleshooting
table on the following pages.
If the problem cannot be resolved, you may have to contact
Technical Support. When you call, the representative will ask you
to provide specific information about the installation. To save
time, spend a few minutes getting organized before you pick up
the telephone.
Before calling, have the following information ready:
The serial number of your multiplexer.
The make and model of each piece of hardware connected to
the multiplexer.
Approximate date of purchase and of installation.
A specific description of the problem.
NOTE: Please do NOT return any product to the Factory
without first obtaining a Return Authorization (RA)
number. Failure to do so can result in a significant
delay in processing your repair. Contact Technical
Support to obtain an authorization number.