Warranty

13 Gallon Stainless Steel Oval Sensor Trash Can
Have Questions or Comments? Contact Customer Support at 1-844-660-7978
TROUBLESHOOTING
GENERAL TROUBLESHOOTING STEPS
ONE (1) YEAR LIMITED WARRANTY
13 Gallon Oval Sensor Trash Can is distributed by SensorCan.com with the highest quality components and most advanced technologies
available. The trash can is warranted to be free from defects in material and workmanship, given normal use and care, for 365 days from the
date of the original purchase with proof of purchase within the United States and Canada. Sensorcan.com will only honor warranty requests
from orders placed with our authorized dealers. Items sold as used, floor sample or refinished are sold solely under the terms and conditions of
the selling party; Sensorcan.com will not warrant such purchase. Sensorcan.com will repair or replace a working condition Lid Cover thereof
which fails as the result of such a defect during the warranty period.
The warranty is the customers' exclusive remedy for product defect and does not apply to:
 User modification
 Attachments to product by user that causes damage
 Any product, on which the seals and/or serial numbers have been broken, removed, tampered with, defaced or altered in any manner
 Damage caused by abuse, misuse, accident, water or theft
Except as stated above, Sensorcan.com makes no express or implied warranties as to any product, in particular, makes no warranty of
merchantability or of fitness for any particular purpose. Sensorcan.com shall not be liable for consequential or incidental damages arising from
any product defect. Our Liability is limited to the replacement of any defective product. Sensorcan.com expressly disclaims all warranties not
satisfied in this limited warranty. Any implied warranties that may be imposed by law are limited to the terms of this limited warranty. The Can
Body, Retainer Ring, and Battery Cover are not covered by this warranty.
If Trash Can should fail during the warranty period, contact us 1-844-660-7978 to submit a request for warranty service. For additional details,
please refer to the warranty email that Sensorcan.com will provide. The required warranty fee is subject to location. Fee references are as
following: for Contiguous 48 U.S. States $9.95 and up, for Canada $19.95 and up, for Alaska and Hawaii $29.95 and up.
Subject to the above conditions, we will ship a working unit to you after payment has been provided for the warranty service fee. This warranty
gives you specific legal rights. However, you may also have other rights that vary from state to state and province.
1. Turn power switch to “Off,” remove battery or AC power adapter, then rub and wipe clean the sensor area with a soft damp
cloth and dry it immediately with a soft dry cloth. Re-insert batteries or plug in AC adapter (DO NOT USE battery and AC
adapter at the same time).
2. Place trash can in an open area where nothing is blocking or within 10 inches of the sensor eye. Make sure no sunlight or
direct light shines on the sensor. Turn on the power and try opening lid again.
3. If trash can is still not working correctly, remove the batteries or AC adapter. Let trash can sit for at least 2 hours to reset.
Try opening lid after reset.
If your trash can lid is still not working after trying these steps, please contact us at: 1-844-660-7978 for warranty service.
Problem
Solution
1. The trash can is brand new, and
only works occasionally
Peel off the thin, transparent protector/sticker on top of the sensor eye. If the lid still
doesn’t work regularly, try a new set of batteries. Then follow the General
Troubleshooting Steps.
2. The lid stays open or lid opens and
closes continuously
The sensor eye may be affected by dirt, stain, dust, moisture or reflection. Move
the trash can to a different location or turn the trash can slightly so that the sensor
faces another direction, and follow the General Troubleshooting Steps.
3. Grinding noise when the lid
opens/closes
This can be caused by broken gears or lid hinge.
 Check for damage on the hinges that connect to the lid
 Follow the General Troubleshooting Steps
 Contact us at 1-844-660-7978 for warranty service
4. The lid does not open/close
Important: Do not use batteries and
the AC power adapter at the same
time. It can only be powered by one
source at a time.
If you are using Batteries:
 Ensure batteries are inserted correctly and close the battery cover firmly
 Turn power switch to “ON" position to see if the indication light is visible
If you are using AC Power Adapter:
 Unplug the adapter and insert new alkaline batteries to see if the lid works on
battery
 If the lid works with batteries, the AC adapter may be broken
5. I wave my hand over the sensor
eye, but the lid does not open
It is not a motion sensor. Hold your hand or object steadily (do not wave your hand)
within 4-6 inches over sensor eye for it to detect and open.