User manual

12 Troubleshooting

12.1 SENSEO

coffee machine

This chapter summarises the most common problems you could encounter with the machine. If you

are unable to solve the problem with the information below, visit www.philips.com/support for

a list of frequently asked questions or contact the Consumer Care Centre in your country.

Problem Solution

My cup overowed

when I used the

machine for the

rst time.

You probably tried to brew a cup of coffee without ushing the machine

rst. Before you start brewing coffee, you have to ush the machine.

When you switch on the machine again, the on/off button either lights

up continuously or ashes slowly or rapidly.

If the on/off button lights up continuously, you have to carry out the

ushing procedure (see chapter ‘Flushing the machine before rst use’).

If the on/off button ashes slowly or rapidly, you do NOT have to carry

out the ushing procedure. If the on/off button ashes slowly, the water

is heating up. If it ashes rapidly, there is not enough water in the water

reservoir or the water reservoir is not placed on the machine properly.

If you still cannot brew coffee after you have ushed the machine, we

advise you to contact the Consumer Care Centre in your country.

Water continued to

ow from the spout

when I used the

machine for the

rst time.

If water continued to ow from the spout until the water reservoir was

empty, the machine was performing the ushing cycle. Before you start

brewing coffee, you have to ush the machine. When you switch on the

machine again, the on/off button either lights up continuously or ashes

slowly or rapidly.