Users manual

H-1
Appendix H: Troubleshooting
Appendix H: TROUBLESHOOTING
Why does my SCADA 3000 begin dialing as soon as I turn it on?
•SCADA3000willdialoutforonlytworeasons,todeliveranalarmmessageorareport.
If the alarm LED is blinking, an unacknowledged alarm exists and SCADA 3000 is trying to
deliver an alarm message. If the alarm LED is either off or on steady, the unit is dialing out to
deliver a report.
•Theshuntforsettingyourinputtypemaybeinthewrongposition,causingafalsealarm
condition. Check that it is in the correct position for the type of sensor you’re using.
•Theunitmighthaveanunacknowledgedalarmforwhichit’sstilltryingtodialoutand
deliver its message. Even though the condition no longer exists, the unit will attempt to deliver
its message until it is finally acknowledged. If this is the case, either go on-line with a PC and
clear the alarm; or call the unit back and give the Touch-Tone acknowledgment code. You can
also plug a telephone into the Voice Record jack and give the Touch-Tone acknowledgment
code.
On site, you can also check and acknowledge an alarm via the Keypad.
1) Press the MENU button, arrow-down to the Alarms category, and press
ENTER.
2) Press the down-arrow key until you reach the alarm you need to acknowledge.
Press ENTER.
3) Press the down-arrow key until the LCD displays Acknowledge Alarm. Press
ENTER and the alarm will be acknowledged. If you continue to press the down-
arrow key, the Acknowledge All option will be displayed. If you press ENTER
while this message is showing, all alarms will be acknowledged.
Why can’t I connect with my SCADA 3000?
Having trouble connecting locally
Some common causes:
•SCADA3000isconnectedtoyourPC’sparallelport(LPT1)insteadofaserialCOMport
(COM1, COM2, etc.).
•SCADA3000isconnectedtothewrongserialCOMport.MostPCshavemultipleserial
ports. Make sure the port connected to the SCADA 3000 unit is the same port shown the
UNIT DATABASE form.
•CheckthattheSCADA3000softwarehasconfiguredtheCOMportasadirectSerialPort
connection. Click Comm>Setup from the Sensaphone Control Center Main Menu. Click the
appropriate Comm Port tab and check that the port is Enabled, the Type is set to Serial Port, and
the Port Baud Rate is set to 38400.
Having trouble connecting using a modem
If your modem won’t dial at all:
•MakesurethatyourmodemisconnectedtoaserialCOMportonyourPC,notaparallel
(LPT) port.
•CheckthatthePC’sCOMportconnectedtothemodemisthesameportshownonthe
UNIT DATABASE form.