SENSAPHONE ® REMOTE MONITORING SOLUTIONS Sensaphone 1800 User’s Manual LIT-0123 www.sensaphone.
SENSAPHONE® 1800 User’s Manual Version 1.
Every effort has been made to ensure that the information in this document is complete, accurate and up-to-date. Phonetics, Inc. assumes no responsibility for the results of errors beyond its control. Phonetics, Inc. also cannot guarantee that changes in equipment made by other manufacturers, and referred to in this manual, will not affect the applicability of the information in this manual. Copyright © 2003 by Phonetics, Inc., dba SENSAPHONE® First Edition, version 1.
Important Safety Instructions Your Sensaphone 1800 has been carefully designed to give you years of safe, reliable performance. As with all electrical equipment, however, there are a few basic precautions you should take to avoid hurting yourself or damaging the unit: • Read the installation and operating instructions in this manual carefully. Be sure to save it for future reference. • Read and follow all warning and instruction labels on the product itself.
Sensaphone 1800 Manual CAUTION: To reduce the risk of fire or injury to persons, read and follow these instructions: 1. Replace the battery only with the same or equivalent type recommended by the manufacturer. 2. Do not dispose of the battery in a fire. The cell may explode. Check with local codes for possible special disposal instructions. 3. Do not open or mutilate the battery. Released electrolyte is corrosive and may cause damage to the eyes or skin. It may be toxic if swallowed. 4.
FCC Requirements Part 68: The Sensaphone 1800 complies with 47 CFR, Part 68 of the rules. On the back of the unit there is a label that contains, among other information, the Certification Number and the Ringer Equivalence Number (REN) for this equipment. You must, upon request, provide this information to your local telephone company.
Sensaphone 1800 Manual If the equipment is causing harm to the telephone network, the telephone company may ask that you disconnect this equipment from the network until the problem has been corrected or until you are sure that the equipment is not malfunctioning. Part 15: This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules.
Canadian Department of Communications Statement Notice: The Canadian Department of Communications label identifies certified equipment. This certification means that the equipment meets certain telecommunications network protective operational and safety requirements. The Department does not guarantee the equipment will operate to the user’s satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company.
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3 YEAR LIMITED WARRANTY PLEASE READ THIS WARRANTY CAREFULLY BEFORE USING THE PRODUCT. THIS LIMITED WARRANTY CONTAINS SENSAPHONE’S STANDARD TERMS AND CONDITIONS. WHERE PERMITTED BY THE APPLICABLE LAW, BY KEEPING YOUR SENSAPHONE PRODUCT BEYOND THIRTY (30) DAYS AFTER THE DATE OF DELIVERY, YOU FULLY ACCEPT THE TERMS AND CONDITIONS SET FORTH IN THIS LIMITED WARRANTY.
Sensaphone 1800 Manual UNDER THIS WARRANTY IS LIMITED TO REPAIR OR REPLACEMENT OF THE PRODUCT, AT THE WARRANTOR’S OPTION AS TO REPAIR OR REPLACEMENT.
Chapter TO REPORT A GIVEN EVENT OR CONDITION, WHETHER OR NOT CAUSED BY WARRANTORS’ NEGLIGENCE.
Sensaphone 1800 Manual 5. LEGAL REMEDIES AND DISCLAIMER: Some jurisdictions may not allow, or may place limits upon, the exclusion and/or limitation of implied warranties, incidental damages and/or consequential damages for some types of goods or products sold to consumers and/or the use of indemnification terms. Thus, the exclusions, indemnification terms and limitations set out above may not apply, or may be limited in their application, to you.
Table of Contents Table of Contents Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . iii FCC Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Canadian Department of Communications Statement . . . vii 3 YEAR LIMITED WARRANTY . . . . . . . . . . . . . . . . . . . . . ix CHAPTER 1: INTRODUCTION . . . . . . . . . . . . . . . 17 FEATURES . . . . . . . . . . . . . .
Sensaphone 1800 Manual ENABLE/DISABLE ZONE ALARMS . . . . . . . . . . . . . . . . . ENABLE/DISABLE SOUND LEVEL ALARM . . . . . . . . . . . . ENABLE/DISABLE POWER . . . . . . . . . . . . . . . . . . . . . . CONFIGURE TEMPERATURE SCALE . . . . . . . . . . . . . . . . CONFIGURE TABLE RANGE FOR 4–20mA SENSORS . . . ALARM RECOGNITION TIME . . . . . . . . . . . . . . . . . . . . ALARM LIMITS . . . . . . . . . . . .
Table of Contents TELEPHONE ANSWERING DEVICE (TAD) COMPATIBILITY LISTEN-IN TIME . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . LOCKING THE KEYPAD . . . . . . . . . . . . . . . . . . . . . . . . SPEAKER MUTE . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . CALLBACK ACKNOWLEDGMENT . . . . . . . . . . . . . . . . . 85 86 87 88 89 CHAPTER 6: CONTROLLING THE OUTPUT . . . . . .
Sensaphone 1800 Manual SOUND LEVEL MONITORING: . . . . . . . . . . . . . . . . . . 117 OTHER MONITORING: . . . . . . . . . . . . . . . . . . . . . . . . 118 APPENDIX D: 2.8 and 10K Thermistor Tables . . 120 APPENDIX E: 1800 Technical Specifications . . . 122 APPENDIX F: 1800 Quick Reference Guide . . . . 124 APPENDIX G: Accessories . . . . . . . . . . . . . . . . 128 APPENDIX H: Returning Your 1800 for Repair . 129 Test Log . . . . . .
Chapter 1: Introduction CHAPTER 1: INTRODUCTION Congratulations on your purchase of the Sensaphone 1800. The 1800 is a powerful monitoring, alarm, and event logging system. It can monitor equipment and environmental conditions using eight universal Zones, built-in power failure detection, and sound level monitoring. The Sensaphone 1800 also features several communication options: user-recordable voice, numeric pager, and alphanumeric pager (wireless phone text message).
Sensaphone 1800 Manual Seizure capability to ensure that the telephone line is available when necesssary (See optional Line Seizure Kit # FGD-0060).
Chapter 1: Introduction LAYOUT D Figure 1: Sensaphone 1800 diagram 1. Programming Keypad 2. Grounding Lug 3. 15VDC Power Jack 4. N.O./N.C. Relay Output Terminals 5. 8 Zone Terminals 6. Speaker Grille 7. Power Button 8. Phone Network/Extension Terminals 9. External Mic Terminals 10. Built-in Condenser Mic 11. System On LED 12. Phone-in-use LED 13. Output On LED 14. Battery OK LED 15.
Sensaphone 1800 Manual TECHNICAL SUPPORT Reading this instruction manual will help you install and program the 1800. Programming and voice recording are performed locally using the built-in keypad. Some programming can also be accessed via touch-tone phone. If there are any questions or problems that arise upon installation or operation, please contact Technical Support at: Sensaphone 901 Tryens Road Aston, PA 19014 Toll-Free Phone: 1-877-373-2700 FAX: 610-558-0222 support@sensaphone.
Chapter 2: Installation CHAPTER 2: INSTALLATION OPERATING ENVIRONMENT The Sensaphone 1800 should be mounted and operated in a clean, dry environment. The unit is microprocessor-controlled and as a result it should not be installed near devices that generate strong electromagnetic fields. Such interference is typically generated by power switching equipment such as relays or contactors. A poor operating environment may result in unwanted system resets and/or system lockup.
Sensaphone 1800 Manual Locking the Enclosure The 1800 enclosure can be locked by installing a small padlock through the loop on the front door of the enclosure. See Figure below. Figure 2: Locking the Enclosure Grounding Connect a heavy gauge (#10AWG) copper wire to the earth ground lug on the left end of the panel and connect the other end to a ground rod or metal cold water pipe (See Figure 3). It is extremely important that the earth ground connection be as short as possible.
Chapter 2: Installation Figure 3: Grounding the 1800 Wiring Connectors The 1800 includes compression-type liquid-tight connectors for routing wires into the enclosure. To use these connectors, turn them counter-clockwise to loosen (or open-up) the compression washer. Insert all cables through the two connectors. When finished turn them clockwise to secure and seal the 1800 from the outside environment.
Sensaphone 1800 Manual ALARMS 1 SET WHAT IS Zone 2 6 Zone 3 TEST °F/°C HIGH LIMIT 8 9 Zone 4 REC TIME LISTEN TIME SOUND Zone 5 RINGS TABLE RANGE Zone 6 * 0 ID POWER OUTPUT CODE DATE/TIME HISTORY STATUS ENTER T/P MUTE LOW LIMIT CALIBRATE TAD MESSAGE Zone 1 INTERCALL TIME 5 7 PHONE NUMBER 3 VOICE REPS 4 MAX CALLS SENSOR ON/OFF 2 CALL DELAY # CONFIGURE LOCK Zone 7 Zone 8 Sound Power Battery OK Output On ALARM CANCEL Phone In Use System On SENSAPHONE® 1800 ™
Chapter 2: Installation The 1800 will automatically charge the battery whenever the power switch is turned on and the power transformer is plugged in. The unit also includes special circuitry to prevent the battery from being damaged in the event of an extended power outage. The battery should provide about 5 years of service before needing replacement. See Appendix B for battery replacement instructions. The 1800 also includes a 3V lithium battery to retain the date and time when main power is off.
Sensaphone 1800 Manual These terminals can be used to share the line with other devices (telephone, fax machine, modem) and to give the 1800 priority in the event of an emergency. To make use of this feature you must have all the extension devices originate from the EXT. terminals. Whenever the unit must make an alarm phone call, the unit will disconnect any current phone calls and seize the line for its own use. The unit will continue to seize the line until the alarm has been acknowledged.
Chapter 2: Installation terminal. For recommended thermistors check the accessory list or thermistor data in the appendices. Temperature range for 2.8K thermistors is -109° to 115°F (-85° to to 57°C). The temperature range for 10K thermistors is -87° to 168°F (-66° to 76°C) Dry Contacts: Only contacts which have no voltage or current applied may be used. Connect the contact to a Zone terminal and an adjacent ground terminal. Do NOT try to monitor a contact that switches 120VAC.
Sensaphone 1800 Manual When preparing wire for connection to the terminal blocks, strip 4" of insulation from the conductor (see figure below .25" Figure 6: Wire stripped for connection LED INDICATORS The LEDs provide on-site alarm and status information. Listed below are descriptions of how the LEDs work.
Chapter 3: QuickStart Guide CHAPTER 3: QUICK START GUIDE This section presents a brief guide and some helpful hints for firsttime users of the 1800. Follow the instructions for installation before attempting to program the unit. HOW THE KEYPAD COMMANDS WORK The 1800 uses simple keypad commands to program and listen to all pertinent parameters. All of the keypad commands begin with either the SET, WHAT IS, or SENSOR ON/OFF keys. The SET key is used to program parameters.
Sensaphone 1800 Manual or have aborted the command. If the unit says “Error 2,” it means that the keypad is locked and must be unlocked to perform the function. ACKNOWLEDGING A FALSE ALARM While programming the unit you may inadvertently set off an alarm. Once an alarm occurs, the unit will start its alarm processing routine, which will prevent you from performing any other keypad function until the alarm is acknowledged.
Chapter 4: Zone Programming CHAPTER 4: ZONE PROGRAMMING This chapter explains the keyboard commands for the monitoring functions of the 1800.
Sensaphone 1800 Manual 2. Press the CONFIGURE key. The 1800 will announce each Zone number and its detected Zone type. The Zones are now considered normal. If a normally closed Zone becomes open, an alarm will occur. If a normally open Zone becomes closed, an alarm will occur. MANUAL ZONE CONFIGURATION If you would like to program the Zone type (NO, NC, temperature, 4–20mA) without going through the automatic process that scans all Zones, this command will allow you to configure a single Zone.
Chapter 4: Zone Programming 3. Press the corresponding Zone key (1–8). The 1800 will say “Enter Mode.” 4. Press the key which corresponds to the type of Zone according to the table below: 1: NC Dry Contact 2: NO Dry Contact 3: 10K Thermistor (temperature sensor) 4: 4–20mA 5: Not applicable 6: 2.8K Thermistor (temperature sensor) 5. Press ENTER.
Sensaphone 1800 Manual ENABLE/DISABLE ZONE ALARMS This function allows you to enable or disable a Zone (1-8) for dialout during an alarm. An enabled Zone will respond to an alarm and allow dialout. A disabled Zone will not initiate a dialout, but it will still be included in the status report, preceded by the word “off.” This command is useful while you are wiring your Zones or at any other time you would like the alarms to be ignored. The default setting for all Zones is enabled (on).
Chapter 4: Zone Programming ENABLE/DISABLE SOUND LEVEL ALARM This function allows you to enable or disable the sound alarm for dialout. When enabled, a high sound level at the remote microphone (optional)—that meets the programmed recognition time and level—will trip a sound alarm and the unit will dial out. Disabling sound will prevent a sound alarm dialout status report. The default setting is enabled (on). To enable/disable sound: 1. Press the SENSOR ON/OFF key. 2. Press the Sound Alarm key (9).
Sensaphone 1800 Manual ENABLE/DISABLE POWER This function allows you to enable or disable AC power failure monitoring (0). Enabled AC power monitoring will respond to an alarm and allow dialout. Disabled AC power monitoring will not initiate a dialout status report. The default setting is enabled (on). To enable/disable power: 1. Press the SENSOR ON/OFF key. 2. Press the power key (0) to enable/disable. 1800 will say “Off” to indicate disabled or “On” to indicate enabled. 3. Repeat the steps to change.
Chapter 4: Zone Programming CONFIGURE TEMPERATURE SCALE The 1800 can read temperature in degrees Fahrenheit or Celsius. The default is degrees Fahrenheit. To change the Temperature Scale: 1. Press the SENSOR ON/OFF key. 2. Press the F/C key. The 1800 will say “degrees F” or “degrees C” to indicate the current setting. Repeat the key sequence to change.
Sensaphone 1800 Manual CONFIGURE TABLE RANGE FOR 4–20mA SENSORS The 1800 allows you to create a unique linear table for each 4–20mA sensor Zone. The Table Low (4mA) and Table High (20mA) values are used to define the upper and lower range of your 4–20mA sensor. For example, suppose you are using a 4–20mA transducer to measure the depth of water in a 15 foot well. Simply enter a Table Low value of 0 and a Table High value of 15 and the 1800 will scale the Zone to read between 0 and 15.
Chapter 4: Zone Programming 4. Using the number keys, enter the Table Low value, then press ENTER. The 1800 will say “Enter High Number.” 5. Using the number keys, enter the Table High value and press ENTER. The 1800 will say “OK.” To play back the Table Low and Table High Range: 1. Press the WHAT IS key. 2. Press the TABLE RANGE key.
Sensaphone 1800 Manual 3) Press the corresponding Zone number (1–8). The 1800 will say “Low” then speak the value, then 1800 will say “High” and speak the value.
Chapter 4: Zone Programming ALARM RECOGNITION TIME The Alarm Recognition Time is the length of time an alert condition must be present before a valid alarm exists and dial-out is activated. If a condition exists and then clears within the recognition time, it is not considered an alarm. This is useful to prevent nuisance dialouts for momentary alarm conditions or on self-correcting equipment. Each Zone can be programmed with a different recognition time, including power alarms and Sound Level Alarms.
Sensaphone 1800 Manual 3. Press the corresponding Zone key (1–8), Power(0), or Sound(9). The 1800 will say “Enter minutes.” 4. Using the number keys, enter minutes. Then press ENTER. The 1800 will say “Enter seconds.” 5. Using the number keys, enter seconds. Then press ENTER. The 1800 will say “OK.
Chapter 4: Zone Programming To play back the Alarm Recognition Time: 1. Press the WHAT IS key. 2. Press the REC TIME key. 3. Press the corresponding Zone key (1–8), Power(0), or Sound (9). The 1800 will recite the programmed recognition time for that Zone.
Sensaphone 1800 Manual ALARM LIMITS The Alarm Limits determine the level at which a temperature or 4–20mA Zone has reached the alarm threshold. The input value must not exceed the Alarm Limit to trip an alarm. Each Zone has a programmable Low and High Alarm Limit. The default settings are Low Limit=0 and High Limit=100. The range of programming for 2.8K thermistors is -109° to 115°F (-85° to 57°C). The range of programming for 10K thermistors is -87° to 168°F (-66° to 76°C).
Chapter 4: Zone Programming 4. Using the number keys, enter a value. Then press ENTER. To program the High Alarm Limit: 1) Press the SET key. 2) Press the HIGH LIMIT key. 3) Press the corresponding Zone key (1-8), 1800 will say “Enter number.” 4. Using the number keys, enter a value. Then press ENTER.
Sensaphone 1800 Manual To Play back the Low Alarm Limit: 1. Press the WHAT IS key. 2. Press the LOW LIMIT key. 3. Press the corresponding Zone key (1-8), 1800 will say the programmed value. To Play Back the High Alarm Limit: 1. Press the WHAT IS key. 2. Press the HIGH LIMIT key. 3. Press the corresponding Zone key (1-8), 1800 will say the programmed value.
Chapter 4: Zone Programming ZONE CALIBRATION Due to tolerance variations or other factors, you may need to program an offset to calibrate the sensor Zones. The offset can range from -15 to +15 for Zones configured as temperature, and -100 to +100 for Zones configured as 4–20mA. Setting a positive number will add that number to the Zone reading. Setting a negative number will subtract the programmed value from the Zone reading.
Sensaphone 1800 Manual 4. Enter the number. Then press ENTER. The 1800 will say “OK.” To play back the present calibration: 1. Press the WHAT IS key. 2. Press the CALIBRATE key. 3. Press the corresponding Zone key (1–8). The 1800 will recite the programmed calibration.
Chapter 4: Zone Programming SOUND LEVEL CALIBRATION This feature allows you to program the level of sound that will cause the 1800 to respond to an alarm and dial out. It may be useful to desensitize the 1800 to sound if it is installed in an area with a relatively high noise level, or where a loud noise occurs frequently but is not associated with an alarm. In some applications, it may be desireable to increase sound sensitivity to low Sound Levels.
Sensaphone 1800 Manual To play back the Sound Level calibration: 1. Press the WHAT IS key. 2. Press the CALIBRATE key. 3. Press the SOUND key. The 1800 will recite the programmed sound sensitivity level.
Chapter 4: Zone Programming DESIGNATING A ZONE AS UNUSED This feature allows you to mark selected Zones as unused, which will prohibit them from going into alarm and will also leave them out of the status report. To designate a Zone as unused: 1. Press the SENSOR ON/OFF key. 2. Press the SET key. The 1800 will say “Enter Number.” 3. Press the corresponding number of the Zone you wish to mark as unused. The 1800 will respond by saying “Off.” Repeat the key sequence to place the Zone back in use.
Sensaphone 1800 Manual EXIT DELAY The Exit Delay feature is useful when you are using your 1800 for security monitoring. This feature allows you to exit a building without tripping a security alarm. When tripping an alarm is unavoidable, yet a true alert condition has not actually occurred, the alarm response—including dial-out—can be temporarily suppressed. The 1800 is able to suppress and then reset its dial-out function automatically through use of the Status Report.
Chapter 4: Zone Programming TEMPERATURE-ONLY STATUS REPORT You can receive a limited status report that only includes inputs configured as temperature. This can be useful when you don't care to listen to the entire status report. To initiate a Temperature-only Status Report: 1. Press the What IS key 2. Press the Test key.
Sensaphone 1800 Manual CHAPTER 5: COMMUNICATION PROGRAMMING This chapter explains the keyboard commands for programming the communications functions of the 1800.
Chapter 5: Communication Programming 3. Next, the unit will say “Enter time.” Enter the time in 24-hour format (e.g. 3:00pm = 15:00) using hours/minutes (hh/mm) format. For example, if the time was 1:30pm you would enter 1330, then press ENTER. 4. To check the date and time press WHAT IS, followed by DATE/ TIME. The unit will announce the date and time. Note: The internal clock is powered by an onboard lithium battery which should provide 10 years of service life.
Sensaphone 1800 Manual VOICE MESSAGES The 1800’s digital speech recording feature allows you to record custom messages for each of the eight Zones and an ID Message. This means that when 1800 calls you during an alarm, you will hear a personalized Voice Message telling you exactly what alarm condition exists. You can record a separate message for each of the eight Zones. The message can run a maximum of 3.75 seconds. The ID Message can be a maximum of six seconds.
Chapter 5: Communication Programming To play back the ID Message: 1. Press the WHAT IS key. 2. Press the MESSAGE key. 3. Press the ID key (number 0 key). 4. The 1800 will play back your recorded message. The Zone Messages are used to identify the device or condition being monitored such as temperature, humidity, equipment alarms, security alarms, etc. To program the Voice Message for Zone 1: 1. Locate the condenser mic. 2. Press the SET key. 3. Press the MESSAGE key. 4.
Sensaphone 1800 Manual 5. When the unit beeps begin speaking your message into the microphone. The microphone is located next to the power switch on the front panel. The unit will say “OK,” when the recording time has elapsed; then it will play back your recorded message. To play back the message for Zone 1: 1. Press the WHAT IS key. 2. Press the MESSAGE key. 3. Press the number 1 key (substitute other Zone numbers to hear their respective messages). The 1800 will play back your recorded message.
Chapter 5: Communication Programming ID NUMBER The ID Number is the identification number of the 1800. This number is typically the telephone number where the unit is installed, or it may be designated using any number that best suits your application. The purpose of the ID Number is to immediately provide the source of any alarm, especially when using multiple 1800 units in a complex monitoring system. The ID number is announced during voice alarm messages and displayed on pagers.
Sensaphone 1800 Manual To play back the ID Number: 1. Press the WHAT IS key. 2. Press the ID key (number 0 key). 3. The 1800 will recite the ID Number.
Chapter 5: Communication Programming ALARM DIAL-OUT TELEPHONE NUMBERS The Sensaphone 1800 will dial up to eight 48-digit phone numbers to report alarm conditions. These are the numbers that will be called during an alarm dial-out. The unit can deliver an alarm message via voice telephone call, numeric page, or alphanumeric page. Most wireless phones can also receive the alarm message as text when programmed using the alphanumeric page format. The telephone numbers are dialed sequentially 1 through 8.
Sensaphone 1800 Manual 4. Enter the phone number using the number keys, and then press ENTER. 1800 will say “OK.” To play back a programmed dial-out telephone number: 1. Press the WHAT IS key. 2. Press the PHONE NUMBER key. 3.
Chapter 5: Communication Programming The 1800 will recite the type of call (voice, pager, alphanumeric pager) and the number programmed. If there is no number programmed, 1800 will say “No number.” Numeric Pager Dialout When programming the 1800 to dial a Numeric pager there are two methods that can be used: Automatic mode and Manual mode. The only difference is that in Automatic mode the 1800 will automatically try to sense when the call has been answered and then send the ID Number and alarms.
Sensaphone 1800 Manual 4. Press CODE 3 (This tells 1800 this is a Numeric pager call). 5. Enter the pager telephone number using the number keys. Then press ENTER. The 1800 will say “OK.” To program a NUMERIC PAGER using the MANUAL Mode: 1. Press the SET key. 2. Press the PHONE NUMBER key. 3. Select which Phone number to program. Press any unassigned number key (keys 1–8) to represent the new telephone number entry. 1800 will respond: “Enter number.
Chapter 5: Communication Programming 4. Press CODE 3 (This tells 1800 this is a Numeric pager call). 5. Enter the pager telephone number using the number keys. 6. Press CODE 1 twice. Note: Depending on your pager service, you may need to insert a longer or shorter delay (additional pauses). Two pauses is the recommended starting point. Use the Dial-out Test Mode to help determine the proper number of pauses for your pager service.
Sensaphone 1800 Manual 2. Press the PHONE NUMBER key 3. Select the programmed Phone Number from the number keys (keys 1–8). 1800 will recite the type of call, “pager,” followed by the pager number assigned to that key. Alphanumeric Pager Dialout When the 1800 sends a text message to your alphanumeric pager (or wireless phone) it must connect with your service provider’s paging terminal. This is a telephone number that is answered by a modem.
Chapter 5: Communication Programming To program an ALPHANUMERIC PAGER dial-out telephone number: 1. Press the SET key 2. Press the PHONE NUMBER key 3. Press any unassigned number key (keys 1–8) to represent the new telephone number entry. 1800 will respond: “Enter number.” 4. Press CODE 4 (tells 1800 this is an Alpha Numeric pager call). 1800 will say “Alpha Pager.” 5. Enter the telephone number of your paging terminal using the number keys.
Sensaphone 1800 Manual 6. Press CODE 5 (this tells the 1800 that the next digits will be the pager ID number). 1800 will say “Alpha ID.” 7. Using the number keys, enter the pager ID Number and then press ENTER. The 1800 will say “OK.” To play back an Alphanumeric Pager number: 1. Press WHAT IS. 2. Press the PHONE NUMBER key. 3. Select the programmed Phone Number from the number keys (keys 1–8).
Chapter 5: Communication Programming To delete a dial-out telephone number: 1. Press the SET key. 2. Press the PHONE NUMBER key. 3. Select the Phone number (1–8) to erase. The 1800 will say “Enter number.” 4. Press the ENTER key. 1800 will say “OK.
Sensaphone 1800 Manual SPECIAL DIALING OPTIONS The 1800 has provisions for special dialing requirements. These including dialing a * or #, inserting a two-second pause, or forcing the system to wait for the called party to answer. These options are typically used when: (a) the unit is connected to a PBX and must dial a ‘9’ or extension to reach an outside line; (b) when dialing a business and stepping through menus to reach a specific extension; or (c) when a pager service is answered by a voice menu.
Chapter 5: Communication Programming Blind Dialing The 1800 normally checks for a dial tone before dialing. However, if your telephone system does not produce a dial tone, you can make the 1800 dial blindly (i.e., without dial tone). To do this, make the first digit of each telephone number a pause (CODE 1). When the 1800 sees this as the first digit, it will not check for a dial tone, but dial the number regardless.
Sensaphone 1800 Manual DIAL-OUT TEST MODE The 1800 allows you to test your telephone programming by simulating an alarm dialout to any programmed telephone number. This can be a valuable tool for insuring that your programming is correct and also for troubleshooting dialing problems. In this mode all signals on the telephone line are audible through the local speaker. To test a dialout phone number: 1. Press the SET key. 2. Press the TEST key. The 1800 will say “Enter Number.” 3.
Chapter 5: Communication Programming ALARM ACKNOWLEDGMENT CODES When the 1800 detects an alarm, it starts dialing each telephone number until it receives acknowledgment. An alarm can be acknowledged either by pressing the ALARM CANCEL button on the keypad and entering an Acknowledgment Code, or by entering the Acknowledgment Code over the telephone using touch tones. An Acknowledgment Code is made up of five digits: the user’s entry number (1–8) plus a four-digit code.
Sensaphone 1800 Manual The 1800 will say “Enter code.” 4. Enter a 4-digit acknowledgment code. The 1800 will say “OK.” To play back an Acknowledgment Code: 1. Press WHAT IS. 2. Press CODE. 3. Press a telephone number entry 1–8. The 1800 will recite the Acknowledgment Code for the selected telephone number entry.
Chapter 5: Communication Programming ALARM HISTORY The 1800 will retain historical information on the last 10 alarms. The information retained includes: Zone number, the time/date that the alarm occurred, and the User number that acknowledged the alarm. To hear the Alarm History: 1. Press the WHAT IS key. 2. Press the HISTORY key. The unit will recite the history for the last 10 alarms.
Sensaphone 1800 Manual TONE OR PULSE DIALING The 1800 can dial out in pulse or touch-tones. All numbers will be called using the chosen dialing method. The default is TONE. To program as either Tone or Pulse: 1. Press the SENSOR ON/OFF key. 2. Press the PHONE NUMBER(T/P) key. The unit will say “On” to indicate that Tone dialing is enabled, it will say “Off ” when tone dialing is disabled (i.e., when pulse dialing is enabled).
Chapter 5: Communication Programming RINGS UNTIL ANSWER The Rings Until Answer is the number of rings that must occur before 1800 answers the phone. This value can be from 1 to 15. The default value is 4. To program Rings Until Answer: 1. Press the SET key 2. Press the RINGS key. 1800 will say “Enter number.” 3. Using the number keys, enter a value and press ENTER. The 1800 will say “OK.” To play back the Rings Until Answer: 1. Press the WHAT IS key 2. Press the RINGS key.
Sensaphone 1800 Manual CALL DELAY TIME The call delay time is the length of time the 1800 will announce an alarm before it starts the dial-out sequence. This only applies to the first call. To set delay time between calls, see INTERCALL TIME. The default call delay time is 30 seconds. It can be programmed from 0 to 60 minutes. The purpose of Call Delay is to allow time for personnel at the 1800’s installation site to respond to and cancel an alarm before dial-out begins.
Chapter 5: Communication Programming 4. Using the number keys, enter the number of seconds, and then press ENTER. The 1800 will say “OK.” To play back the call delay time: 1. Press the WHAT IS key. 2. Press the CALL DELAY key. The 1800 will recite the programmed time.
Sensaphone 1800 Manual INTERCALL TIME The Intercall Time is the programmable period of time the 1800 waits between making alarm phone calls. Intercall Time is activated only after alarm dial-out to the first telephone number fails to be acknowledged. This period can be programmed from 10 seconds to 60 minutes. The default Intercall Time is 30 seconds.
Chapter 5: Communication Programming 3. Using the number keys, enter the number of minutes, and then press ENTER. 1800 will say “Enter seconds.” 4. Using the number keys, enter the number of seconds, and press ENTER. The 1800 will say “OK.” To play back the Intercall Time: 1. Press the WHAT IS key 2. Press the INTERCALL TIME key The 1800 will recite the programmed time.
Sensaphone 1800 Manual CALL PROGRESS The 1800 monitors call progress when it dials out for an alarm. If 1800 encounters a busy signal or receives no answer after eight rings, the unit hangs up, waits the programmed intercall time and then dials the next phone number. When dialing some beeper/pager services, the line may be answered before receiving a ringback. This may interfere with the call progress detection and result in a failed call to certain phone systems or beeper/pager services.
Chapter 5: Communication Programming VOICE REPETITIONS The voice repetitions is the number of times the 1800 will recite the alarm message per phone call when it dials out. This can be programmed from 1 to 10 repetitions. The default value is 3 repetitions. To program the voice repetitions: 1. Press the SET key. 2. Press the VOICE REPS key. The 1800 will say, “Enter number.” 3. Using the number keys, enter a value and then press ENTER. The 1800 will say “OK.
Sensaphone 1800 Manual MAX CALLS The 1800 has the ability to acknowledge itself by using the Max Calls function. The unit keeps a count of the number of phone calls it makes for a particular alarm. Once the number of calls made reaches Max Calls, the 1800 will acknowledge the alarm and stop the dialout process. The unit indicates it has reached max calls by saying “alarm acknowledged by (ID Number).” The max calls can be programmed from 0 to to 255. The default is 100.
Chapter 5: Communication Programming 2. Press the MAX CALLS key. The 1800 will recite the value of max calls. TELEPHONE ANSWERING DEVICE (TAD) COMPATIBILITY The 1800 can be used on the same telephone line as a telephone answering device, such as an answering machine, fax machine, or modem. This feature allows you to call in to 1800 and bypass the answering device. To use TAD: 1. Program 1800’s Rings Until Answer to a greater number than the rings until answer for your answering device.
Sensaphone 1800 Manual LISTEN-IN TIME The Listen-In Time is the amount of time you can listen to sounds at the unit’s location during a status call-in. An external microphone (optional) is required to listen in to on-site sounds. The programmable range is 0 to 255 seconds. The default setting is 0 seconds (disabled). To program the Listen-In Time: 1. Press the SET key. 2. Press the LISTEN TIME key. 1800 will say “Enter seconds.” 3. Using the number keys, enter the seconds, then press ENTER.
Chapter 5: Communication Programming LOCKING THE KEYPAD The keypad can be locked to prevent unauthorized access to the 1800’s programming. This will only prevent programming from being changed. You may, however, play back programming parameters and listen to a status report without unlocking the keypad. To edit programming parameters or record messages, you must unlock the keyboard by entering the four-digit lock/unlock code.
Sensaphone 1800 Manual To Unlock the keypad: 1. Press the WHAT IS key. 2. Press the LOCK key. 1800 will say “Enter security code.” 3. Using the number keys, enter your 4-digit code and press ENTER. (If you enter the incorrect code, 1800 will say “error 2.”) If the correct code was entered, the 1800 will say “OK.” NOTE: You may not interrogate the security code. The WHAT IS key is used to unlock the keypad when the correct code is entered.
Chapter 5: Communication Programming 2. Press the MUTE key. The 1800 will say “On” to indicate that the speaker mute is on. It will say “Off ” to indicate when the speaker mute is off. 3. Repeat key sequence to change. CALLBACK ACKNOWLEDGMENT This is an optional feature that can be enabled using the keypad (default=disabled). It allows an alarm to be acknowledged simply by calling the unit and letting the line ring 10 times.
Sensaphone 1800 Manual CHAPTER 6: CONTROLLING THE OUTPUT The 1800 includes a relay output that can be used to control a light, siren, or other device. The output is a Form-C Normally Open/ Normally Closed mechanical relay and is rated for 120VAC 2A. A sample wiring diagram is shown below: C NO NC OUTPUT H 120VAC N Alarm Light Figure 1: Relay output connected to alarm The output can be programmed to operate in one of 10 automatic modes or it can operate in manual mode.
Chapter 6: Controlling the Output Mode 6: Output on when zone 6 goes into alarm. Off when alarm is acknowledged. Mode 7: Output on when zone 7 goes into alarm. Off when alarm is acknowledged. Mode 8: Output on when zone 8 goes into alarm. Off when alarm is acknowledged. Mode 9: Output on when a Sound alarm occurs. Off when alarm is acknowledged. Mode 0: Output on when a Power alarm occurs. Off when alarm is acknowledged. Mode 10: Output on when any alarm occurs. Off when all alarms are acknowledged.
Sensaphone 1800 Manual The 1800 will say “Enter Number.” 3. Using the number keys, enter a value for the output mode. 4. Press the ENTER key. The 1800 will say “OK” and recite a description of the mode selected, such as “Automatic on Zone 1” or “Manual.” Note that when Mode 10 is selected, the 1800 will simply say “Automatic on Alarm,” meaning that the output will automatically turn on when any alarm occurs. To play back the programmed Output Mode: 1. Press WHAT IS. 2. Press OUTPUT.
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Sensaphone 1800 Manual CHAPTER 7: OPERATION After installation and programming have been completed, the 1800 is fully operational. This chapter explains how the 1800 operates. ALARM DIALOUT AND ACKNOWLEDGMENT There are three stages to a complete alarm event: 1) Alarm Recognition, 2) Alarm Notification, 3) Acknowledgment. Note that not all alert conditions will go through each stage. For example, some may not meet the recognition time. Alarm Recognition 1.
Chapter 7: Operation Below is an example of what the 1800 might say during a typical “voice” dialout: “Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists, temperature too high, it is now 45 degrees F.” “Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists, temperature too high, it is now 45 degrees F.
Sensaphone 1800 Manual ALARM ACKNOWLEDGMENT Alarm Acknowledgment—Voice Dialout Repeated below is the same example of what the 1800 might say during a typical “voice” dialout: “Hello, this is 555-2278, ‘Acme Warehouse at 3rd and Chestnut Streets,’ Zone One, ‘Temperature in refrigerator one,’ alarm exists, temperature too high, it is now 45 degrees F.
Chapter 7: Operation will then hang up without speaking a voice message and wait for you to call back and enter an acknowledgment code. This waiting period is called the “intercall delay time.” During this time you may call the unit back from a Touch-Tone phone to receive a report of the alarm condition and acknowledge the alarm by entering the acknowledgment code. NOTE: An alarm cannot be acknowledged using a pulse (rotary) telephone unless the Callback Acknowledgment feature is enabled.
Sensaphone 1800 Manual TIP: When the 1800 is programmed to make calls to pagers, make sure the intercall delay time is long enough to give the person carrying the pager some time to get to a phone to call the unit back. Alarm Acknowledgment—Alphanumeric Pager Dialout The 1800 will dial out to your alphanumeric pager service and leave a message on the display of your pager. (See Programming Section, Chapter Five, for dialing to beepers/pagers).
Chapter 7: Operation the code to acknowledge the alarm. NOTE: An alarm cannot be acknowledged using a pulse (rotary) telephone unless the Callback Acknowledgment feature is enabled. TIP: When the 1800 is programmed to make calls to alphanumeric pagers, make sure the intercall delay time is long enough to give the person carrying the pager some time to get to a phone to call the unit back.
Sensaphone 1800 Manual CALL-IN STATUS You can also call into the 1800 using a Touch-Tone telephone to obtain a status report. After answering, the 1800 will recite a status report. Immediately following the status report, 1800 allows you to use Touch-Tone commands to enable/disable zones, change limits, control the output, etc. See Remote Commands via Touch-Tone Phone.
Chapter 7: Operation REMOTE COMMANDS VIA TOUCH-TONE PHONE You can issue a number of commands to the 1800 remotely using a Touch-Tone telephone. This command mode can be entered at any time during the status report. Simply press a Touch-Tone and the unit will halt the report and respond with “OK.” You are now in Touch-Tone command mode.
Sensaphone 1800 Manual represent a negative sign or to represent the [CODE] key when programming telephone numbers. Enable/Disable Zones The is command will toggle the selected zone between the enabled or disabled state. Description Enable/Disable Zone Touch-Tone Command * + Z(0) + (zone number) Set and Recite High & Low Alarm Limits The following commands are used to set or recite the Low Alarm Limit for any Zone.
Chapter 7: Operation Control the Relay Output The following commands will allow you to check the status of the relay output and to toggle the Relay Output On and Off. Description Touch-Tone Command Reciting the Output Status W(9) + R(7) + O(6) Description Switching the Output Touch-Tone Command S(7) + R(7) + O(6) Activate Microphone Listen-in The following command will allow you to activate the microphone listen-in for the programmed duration.
Sensaphone 1800 Manual Note: If a security code is enabled, the 1800 will prompt you with “Enter security code.” Enter the four-digit keypad security code plus “#” to enter touch-tone command mode. If entered correctly, the 1800 will respond with “OK” and you can proceed to enter the commands. If entered incorrectly, the unit will give you one more chance. If it is incorrect a second time, the unit will say “Error, goodbye” and hang up.
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Sensaphone 1800 Manual APPENDIX A: Checking Your 1800 for Proper Operation We recommend that you test your 1800 weekly to be sure it is functioning properly. This will ensure that when a problem arises the 1800 will be ready to alert the appropriate personnel. Phonetics, Inc. also recommends you keep a log of performed tests, and has provided you with a Test Log template at the back of this manual. There are several tests that can be performed: 1. Call the unit and listen to the Status Report.
Appendix A: Checking for Proper Operation then STATUS on the keypad, and listen to the status report. Make sure the report states that “power is off ” and “battery is OK.” Keep the AC adapter unplugged so that a Power Failure alarm occurs. Allow the unit to dial all programmed telephone numbers while running on battery backup. Plug in the AC adapter after the unit has finished dialing all of the telephone numbers.
Sensaphone 1800 Manual APPENDIX B: Replacing the Back-up Battery The back-up battery will provide about 4–5 years of service life depending on usage and temperature. After 5 years (or when backup time is insufficient) the battery should be replaced. Replacement batteries can be ordered from Sensaphone. To replace the battery, follow the instructions below: 1. Turn the power switch off and unplug the power transformer. 2.
Appendix B: Replacing the Backup Battery – terminal k ac Bl ire w Re wi d re + terminal Figure 1: Back-up Battery placement 109
Sensaphone 1800 Manual APPENDIX C: Troubleshooting the 1800 In the event that a problem is encountered, this section will assist you in determining the cause so you can return the unit to its normal monitoring routine with minimal interruption. Most problems with the 1800 are easy to identify and quickly corrected.
Appendix C: Troubleshooting COMMUNICATIONS/DIAL-OUT: Problem 1 The 1800 fails to dial out. Cause Solution a) The telephone number may be incorrectly programmed. Recheck programming steps and use the dial-out test mode to listen to the unit dial. Refer to Chapter 5. b) Tone or pulse (the current dialing method) is not compatible with the telephone line on which the 1800 is installed. Switch from the current setting: from tone to pulse, or from pulse to tone. Refer to Chapter 5.
Sensaphone 1800 Manual Problem 2 The 1800 will not answer the telephone when called for a Status Report or alarm acknowledgment. Cause Solution a) Rings Until Answer is incorrectly programmed. Recheck programming of Rings Until Answer. Refer to Chapter 5. b) The 1800 is connected to an incompatible telephone line. Some telephone systems will not allow the telephone to ring beyond 4 rings. If your 1800’s Rings Until Answer is set at more than 4 rings, you may not be able to access the unit.
Appendix C: Troubleshooting COMMUNICATIONS/DIAL-OUT (continued) Problem 4 The 1800 recites the alarm message or Status Report over the telephone, but is silent at the installation site. Cause Solution The local voice mute feature is in effect. Deactivate local voice mute. Refer to the programming steps in Chapter 5. Problem 5 The 1800 and telephone answering device (sharing the same line) answer incoming calls simultaneously.
Sensaphone 1800 Manual TEMPERATURE MONITORING: Problem 1 Can’t program temperature limits; or the unit won’t read the temperature sensor. Cause Solution The zone isn’t configured to read a temperature sensor. Press SET and CONFIGURE to program the zone. For 10K thermistor, you must manually configure. See Chapter 4. Problem 2 The temperature reading is -109° F or -87° F or -85°C or -66° C. Cause Solution The temperature sensor has been disconnected or has broken wires.
Appendix C: Troubleshooting TEMPERATURE MONITORING (continued) Cause Solution c) Temperature may require calibration. After moving or placing the sensor away from ambient heat sources, the temperature may be calibrated to offset inaccurate normal reading by several degrees. Refer to Chapter 4. d) The unit is using the wrong temperature scale (Fahrenheit vs. Celsius). Verify temperature scale. Refer to Chapter 4.
Sensaphone 1800 Manual 4–20mA MONITORING: Problem 1 Can’t program 4–20mA range; or the unit won’t read the 4–20mA sensor. Cause Solution The zone isn’t configured to read a 4–20mA sensor. Press SET and CONFIGURE to program the zone. See Chapter 4 for information on zone configuration. Problem 2 The zone input is not reading correctly. Cause Solution a) No power connected to the transducer. Connect a power supply as shown in Chapter 2. b) Incorrect wiring. Inspect wiring.
Appendix C: Troubleshooting SOUND LEVEL MONITORING: Problem 1 False high sound alarms occur frequently. Cause Solution a) The programmed sound sensitivity results in over-sensitivity to nonalarm sound as well as alarm sound. Reprogram the sound sensitivity (calibration). Refer to Chapter 4. b) Sound Recognition Time is too short. Lengthen the sound Recognition Time. Refer to Chapter 4. Problem 2 High sound does not cause an alarm.
Sensaphone 1800 Manual OTHER MONITORING: Problem 1 Alarm status of a zone is incorrect. Cause Solution Incorrect zone configuration. Reconfigure the zone. See Chapter 4. Problem 2 False power-out alarms. Cause Solution Programmed Recognition Time is too short. AC power is often subject to brief interruptions. To avoid frequent, false alarms, increase the power Recognition Time. Refer to Chapter 4. Problem 3 The 1800 does not recognize power failure.
Appendix C: Troubleshooting OTHER MONITORING (continued) Problem 4 The 1800 does not recognize any alarm. Cause Solution a) Zones for alarm are disabled. Enable the zones for alarm. See Chapter 4. b) Programmed Recognition Time is too long. Reprogram Recognition Time. Set the Recognition Time to the minimum required for a monitored condition to become a valid alarm. If possible, test the condition by deliberately creating an alert condition. Refer to Chapter 4.
Sensaphone 1800 Manual APPENDIX D: 2.8 and 10K Thermistor Tables 2.
Appendix D: Thermistor Tables 10K Thermistor Data Degrees Celsius Resistance (Ohms) -30 135.2K -20 78.91K -10 47.54 0 29.49K 10 18.79K 20 12.
Sensaphone 1800 Manual APPENDIX E: 1800 Technical Specifications Environmental Inputs Number of Zones: 8 Zone Connector: terminal block Zone Types: N.O./N.C. contact, 2.
Appendix E: Technical Specifications Power Supply Power Supply: 120VDC/15VAC 60Hz 6W wall plug-in transformer Power Consumption: 5 Watts Power Protection: Metal Oxide Varistor Battery Backup: 12V 2.2 AH sealed gel cell, provides up to 12 hours of back-up time Environmental Operating Temperature: 32° to 122°F (0° to 50°C) Operating Humidity: 0–90% RH non-condensing Storage Temperature: 32° to 140°F Physical Dimensions: 12.1"h x 8.0"w x 5.50"d Weight: 8 lbs.
Sensaphone 1800 Manual APPENDIX F: 1800 Quick Reference Guide Communications ID Number Identification number of the 1800 [SET] or [WHAT IS] + [ID/POWER] Range=0–16 digits, Default=blank ID Message Custom message identifying the 1800 [SET] or [WHAT IS] + [MESSAGE] + [ID/POWER] Max:6 seconds Default=N/A Zone Message Message identifying the zone in alarm [SET] or [WHAT IS] + [MESSAGE] + [zone #] Max:3.
Appendix F: Key Sequence Reference Callback Acknowledgment Allows alarm acknowledgment with 10 rings [SENSOR ON/OFF] + [CODE] On or Off Default=Disabled (off) Tone or Pulse Dialing Dialing method—touch-tone or pulse [SENSOR ON/OFF] + [PHONE NUMBER T/P] On=Tone, Off=Pulse Default=Tone Alarm Programming Temp Alarm Limits High and low temperature alarm limits [SET] or [WHAT IS] + [LOW LIMIT] or [HIGH LIMIT]+[zone #] 2.
Sensaphone 1800 Manual On or Off Default=Enabled (on) Power Alarm Enable/Disable Turns power alarm detection on or off [SENSOR ON/OFF] + [POWER] On or Off Default=Enabled (on) Sound Alarm Enable/Disable Turns high sound level alarm detection on or off [SENSOR ON/OFF] + [SOUND] On or Off Default=Enabled (on) Temperature Scale Selects between Fahrenheit and Celsius [SENSOR ON/OFF] + [TEST/°F/°C] On or Off Default=Fahrenheit (on) Temperature-Only Status Report A limited status report that only includes i
Appendix F: Key Sequence Reference Output Mode Program relay output as manual or automatic for specific zone [SET] or [WHAT IS] + [OUTPUT] + [mode number] Default=none Keypad Unlock Allows programming changes [WHAT IS] + [ENTER/LOCK] + [4 digit code] Default=unlocked Keypad Lock Prohibits programming changes [SET] + [ENTER/LOCK] + [4 digit code] Default=unlocked Press [ENTER] after all Key Sequences starting with [SET]. Use [SET] to establish parameters, [WHAT IS] to verify them.
Sensaphone 1800 Manual APPENDIX G: Accessories The sensors and accessories listed below are available from Phonetics, Inc., and represent the most commonly used devices. Other dry contact sensors or 4–20mA transducers, designed for more specialized applications, may also be used. Commercial or industrial electrical supply houses can provide devices to monitor virtually any condition. For further information, contact a Sensaphone Sales Associate toll-free at 1-877-373-2700.
Appendix H: Repair Instructions APPENDIX H: Returning Your 1800 for Repair In the event that the 1800 does not function properly, we suggest that you do the following: 1. Record your observations regarding the 1800’s malfunction. 2. Call Sensaphone Technical Support toll-free at 1-877-373-2700 or e-mail support@sensaphone.com prior to sending the unit to Sensaphone for repair. Our product support specialists are able to diagnose and correct many unit setup and programming problems over the phone.
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