Instructions / Assembly

APPENDIX C: Troubleshooting the 1800
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factors previously listed have been ruled out, try connecting the unit to
a standard residential telephone line.
PROBLEM 2
The 1800 will not answer the telephone when called for a Status Report or
alarm acknowledgment.
a) Rings Until Answer is incorrectly programmed: Recheck programming of
Rings Until Answer. Refer to Chapter 5.
b) The 1800 is connected to an incompatible telephone line: Some tele-
phone systems will not allow the telephone to ring beyond 4 rings. If your
1800’s Rings Until Answer is set at more than 4 rings, you may not be able
to access the unit. Try setting the Rings Until Answer to less than 4 rings. If
this does not correct the problem, it may indicate telephone line incompat-
ibility. In this case, try connecting the 1800 to a standard, residential tele-
phone line.
PROBLEM 3
The 1800 will not answer the telephone for Callback Acknowledgment.
You did not allow the telephone to ring 10 times. Note: If the TAD (tele-
phone answering device) is disabled, the telephone rings ten times before
the 1800 answers. If the TAD is enabled, you must call and let the line ring
once; hang up and call back again within 30 seconds. The 1800 will answer
on the first ring and acknowledge the alarm.
When calling the 1800, and the TAD is disabled, allow the telephone to ring
10 times. Refer to Chapter 5.
PROBLEM 4
The 1800 recites the alarm message or Status Report over the telephone, but
is silent at the installation site.
The local voice mute feature is in effect.
Deactivate local voice mute. Refer to the programming steps in Chapter 5.
PROBLEM 5
The 1800 and telephone answering device (sharing the same line) answer
incoming calls simultaneously.
The 1800’s number of Rings Until Answer is set to equal the number of
rings set for the telephone answering device.
Change the number of Rings Until Answer for the 1800. Refer to Chapter 5.