User guide

54
To make a claim under clause 7(b), you must:(c)
email [e-mail] with the (i)
subject line ‘warranty claim’, and include the
following:
in the body of the email, provide the IKC, detail (A)
the fault and whether a workaround has been
provided by a member of Reckon’s support team;
and
provide a copy of the receipt or proof of purchase (B)
and payment.
Once Reckon receives the information, Reckon will provide a
preliminary assessment of the claim and contact you to advise.
Software assessed on a preliminary basis to be defective by
Reckon will be replaced by Reckon and sent to you at Reckon’s
cost.
No guarantee that Software will be error free or that its (d)
use will be uninterrupted: While Reckon has endeavoured
to make sure that the Software works substantially as
per the speci cations published by Reckon from time to
time, except as required by the Consumer Guarantees,
Reckon does not guarantee that the Software will work
on all computer hardware platforms or con gurations and
makes no warranty that the Software will be error free or
that its use will be uninterrupted.
Internet access, telecommunications networks,  rewalls (e)
and security: Except as required by the Consumer
Guarantees, Reckon does not guarantee connections to
its online activation server as these may be dependent
upon third party networks and security measures over
which Reckon has no control.
8. LIABILITY
Certain rights cannot be excluded: Certain laws, (a)
including the Consumer Guarantees, may imply certain
guarantees, conditions and warranties into this Licence or
impose certain guarantees, conditions and warranties by
law and give you certain rights and remedies that cannot
be excluded or modi ed. This clause 8 and the limited
warranties provided in clause 7, do not exclude or modify
any of those rights if to do so would contravene that law
or make any part of this Licence void.
Exclusion of warranties: Except as required by the (b)
Consumer Guarantees, Reckon excludes all guarantees,
conditions, warranties and rights that may be implied
into this Licence or imposed by law. If guarantees,
conditions, warranties or other rights for your bene t are
implied in this Licence or otherwise conferred by law and
it is not lawful to exclude, restrict or modify them, then