User guide

Older versions: Reckon has a sunset policy (covered in (g)

more detail in clause 5(a)) which means that technical

support is not available for certain older versions of the

Software. If technical support is not available for your

version, you will not be able to reactivate or reinstall

your Software if you do not have your registration key

code. Reckon will not be obliged to provide you with a

replacement key code and in those circumstances you

will need to purchase a new version or Upgrade in order

to continue using the Software. Please go to http://www.

reckon.com.au to see the sunset policy.

5. TECHNICAL SUPPORT

Period when technical support is available: Reckon will (a)

provide technical support for the Software only (and for

the avoidance of doubt this does not include support

for third party hardware or software, which remains the

responsibility of the relevant third party), during the

following periods:

in the case of a subscription version of the Software, (i)

during the period for which you have paid the relevant

subscription fees (unless further releases of the

Software in question are discontinued); and

in the case of a full version of the Software, there is (ii)

a ‘sunset period’ during which technical support may

not be available for that version. The sunset period

for a version will commence on the earlier of:

2 years after the date on which you  rst installed (A)

the version on your computer; or

the date Reckon releases the second successive (B)

Upgrade to that version.

For further explanation of Reckon’s sunset policy

please go to http://www.reckon.com.au.

What is included as part of technical support: Reckon (b)

will provide technical support in accordance with its then

current technical support policy, which may include:

as contemplated by clause 4, the technical support (i)

required to reactivate the Software or to issue a

replacement registration key code (for example,

when you verify your licence details, renew a

subscription or if you need to reinstall the Software);

provision of telephone help desk support services;(ii)

access to technical information about the Software (iii)

contained on Reckon’s website; and

the ability for you to download Updates, (iv)