User guide

45
when you purchase the Software or during the course of your •
subscription you will be provided with an installation key code.
Please keep the installation key code in a safe place. You
may need it when you first install or re-install (if permitted)
the Software and to reactivate the Software. Please note if
you lose your installation key code that it will not be replaced
by Reckon and you will not be able to install or reactivate the
Software;
you also need a licence key to reactivate your Software. In •
addition, with some older versions of the Software, you will
not be able to re-install or reactivate the Software if you do
not have your installation key code - see details below on
Reckon’s sunset policy;
there will be no charge to activate the Software initially or •
to reactivate your Software when you verify your licence
details or renew a subscription. Reckon may charge you a
fee for technical support if it needs to reissue a licence key
provided also that the version of the Software you are using
has not been ‘sunsetted’ as explained below. Reckon may
also charge a fee if you need to reactivate the Software in
other circumstances (for example, if you need to reinstall the
Software if you upgrade your computer or due to a hard drive
failure);
if you do not renew your subscription, which also requires you •
to install and use the updated Software or if you do not verify
your licence details (as applicable) within the required period,
the Software may continue to operate but with impaired
functionality or you may not be able to access the Software
at all (including printing out or viewing any of your data or
records); and if you do not verify your licence details or renew
your subscription (as applicable) within the required period,
the Software may continue to operate but with impaired
functionality or you may not be able to access the Software
at all (including printing out or viewing any of your data or
records); and
Reckon has a ‘sunset policy’ which means that technical •
support is not available for some older versions of the
Software. This includes the ability to install or re-install that
Software for any reason if you have lost your installation key
code for those old versions. If you wish to continue using the
Software in those circumstances, you will need to purchase a
new copy of the current version of that Software.