User guide

25
If problems occur
Hardware
First check the connections and the cables for the devices (see NET 1 user
guide).
Software
In the future, the Sennheiser home page will have an FAQ (Frequently
Asked Questions) area. Recurring problems and possible solutions will be
listed there.
The program does not launch
왘 Check that your PC satisfies the system requirements (see “System
requirements” on page 3.).
왘 Check the settings of your firewall; the “WSM” may be blocked by a
setting.
Receiver panel is grayed out
The firmware in the receiver has not yet been updated.
왘 Update the firmware in the receiver (see “Updating the firmware in the
connected devices” on page 9.).
Contact your Sennheiser representative if problems with your system arise
that you cannot resolve with the suggestions given.