User's Guide

4
Frequently Asked Questions:
1. Are Sengled Smart LEDs suitable for use with wall
dimmers?
No, Sengled Smart LEDs are not suitable for use with
wall dimmers, or other variable power devices.
Dimming is supported via Sengled Home app or
compatible smart devices only.
2. Sengled Smart Wi-Fi LED bulbs appears oline or
unresponsive, what should I do?
a) Please check the light switch and make sure the
power is On.
b) Power cycle the Wi-Fi LED bulb, wait 1 minute and
check the status.
c) Please check your home Wi-Fi network and
internet connection is working properly.
d) Try moving the bulbs closer to the Wi-Fi router.
e) If all else fails, try to restart your Wi-Fi router.
3. Can dierent types of Sengled smart bulbs be used
simultaneously?
Sengled Smart Wi-Fi LED bulbs can be used in
conjunction with their Zigbee counterparts, the
Sengled Smart LED bulbs line, when creating scenes
and schedules within your home. Please refer to
sengled.com for more information.
4. Could not connect to the Wi-Fi router or third-party
services?
The firewall or port on your Wi-Fi router may be
blocked and could prevent the Sengled Wi-Fi LED bulb
from connecting to the Sengled cloud. A Sengled
Home account is required to access third-party
services that utilize the Sengled cloud.
Please open Port 1883 and 8883 on your Wi-Fi router
to ensure connectivity. If your router is preventing
access, you will need to enable access to these ports.