User guide

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14
Troubleshooting
ζ Note: For all further questions, support and service issues, please go to
www.sendo.com/support.
Low earpiece volume Low setting Press : when you are in a call to increase the
volume.
Low ringer melody Low setting Go into the Sounds menu, select Volume and
increase the setting.
Cannot enter some
words
Wrong entry mode Your phone has T9 text input (i.e. it predicts what
words you are trying to enter). To enter a special
word press
*
repeatedly to change to normal
Multitap mode (α or β).
“Message list full” is
displayed in the main
screen
Your SIM card memory is full of
text messages, therefore you
cannot receive any more
messages.
Go into the Read menu of the message menu and
delete some of your messages.
Some features do not
work
Feature not supported by the
operator or your subscription.
Call your service provider.
Some menus are
missing
There are restrictions on your
SIM card or subscription.
Call your service provider.
I can only enter names
of up to 7 characters in
my contact list
Your phone is in Unicode mode. Change the Characters Message Setting to GSM
mode. See the Message Settings section for more
information.
List full is displayed on
my Contacts screen
Contacts list full This will not cause problems using your phone, but if
you want to add more contacts you must delete some
existing contacts.
I’m having problems
using GPRS on my
phone
Your SIM card is not GPRS
enabled
You need a GPRS enabled SIM card in order to use
GPRS services. Contact your service provider for
information.
No GPRS coverage You may be in an area of poor GPRS coverage. Move
to an area with a better signal.
A “Wap Error”
message is displayed
on the screen
Weak signal You may be in an area of poor network coverage.
Move to an area with a better signal.
Incorrect Internet settings See the Settings section in the Internet chapter for
details. You may need to contact your service
provider for details of the settings required.
Problem Possible cause Possible corrective action