User guide

42
14
Troubleshooting
14 Troubleshooting
Problem Possible cause Possible corrective action
Phone does not power
on/does not charge
Delay in phone powering on No action required. Your 330 phone may take a few
seconds to power up, this is normal.
Battery empty Fully charge the battery and then press δ.
Don’t worry if the battery icon does not change
immediately, but do check if the charging icon has
appeared after half an hour.
Battery contacts dirty Clean contacts on battery and phone with a dry cloth,
attach battery, wait a few seconds and press δ.
Charger incorrectly connected Check the main socket, and the connection to the
phone.
Battery How long should I charge the
battery the first time?
12 hours continuous.
I don’t get as much
battery life as I
expected
The phone uses battery power
when it is switched on even if it
is not in a call. Making calls and
playing with the different
functions of the phone will run
down the battery faster. The
stated battery life is under
optimum conditions.
Charge the phone regularly.
“Insert SIM” is
displayed when I
switch on the phone
SIM card is incorrectly inserted
or missing.
Check that the SIM card is
positioned correctly. Try
again.
SIM card is damaged or dirty Visually check the SIM and clean the contacts with a
dry cloth. Try again.
The PIN code is
blocked
You have entered the PIN code
incorrectly 3 times
Enter the PUK (Personal Unlock Key) code supplied
with the SIM card. If you do not have this code,
contact your service provider.
The PIN2 code is
blocked
You have entered the PIN2 code
incorrectly 3 times
Enter the PIN2 PUK (Personal Unlock Key) code
supplied with the SIM card. If you do not have this
code, contact your service provider.