User manual

MRD 3187B User Manual
Page 200
Appendix H – Support and Contact Information
Returning Products for Service or Calibration
The MRD 3187B, part of the ATLAS Modulator Receiver Decoder System, is a delicate piece of
equipment and needs to be serviced and repaired by Sencore. Periodically it is necessary to
return a product for repair or calibration. In order to expedite this process please carefully read
the instructions below.
RMA Number
Before any product can be returned for service or calibration, an RMA number must be obtained.
In order to obtain a RMA number, use the following steps:
1. Contact the SENCORE service department by calling 1-800-SENCORE.
2. Let the customer service representative know the following things
a. Product name and model number
b. Reason for product return
c. Contact information
d. Serial number of the unit
3. Get the RMA number and shipping information from the customer service representative.
Shipping the Product
Once an RMA number has been issued, the unit needs to be packaged and shipped back to
Sencore. It’s best to use the original box and packaging for the product but if this not available,
check with the customer service representative for the proper packaging instructions.
Note: DO NOT return any power cables or accessories unless instructed to do so by the
customer service representative.