User's Manual

16 TROUBLESHOOTING
16.1 Intercom Failure
When you try to start an intercom conversation with an intercom friend who is unavailable within range or already having a
conference intercom with other riders or a mobile phone call, you will hear a low tone double beep signifying an intercom
busy signal. In this case, you have to try again later.
16.2 Intercom Reconnection
If your intercom friend goes out of range while having an intercom conversation, you may hear static noise and eventually
the intercom will be disconnected. In this case, the 10C automatically tries to reconnect the intercom every 8 seconds and
you will hear high tone double beeps until the intercom is reestablished. If you do not want to make a reconnection, tap
the Jog Dial to stop the attempt.
16.3 Fault Reset
When the 10C is not working properly or is in faulty status for any reason, you may reset by pushing the pin-hole reset
button at the back of the headset main unit. Insert a paper clip into the reset pin-hole and press the reset button for a
second with light pressure. The 10C will be switched off. Restart the system and try again. This will not restore the
headset to factory default settings.
16.4 Factory Reset
1. To restore the 10C to factory default settings, press and hold the Phone Button for 12 seconds until the LED shows
solid red and you hear “Factory reset”.
2. Within 5 seconds, press the Jog Dial to confirm reset. The headset will be restored to factory setting and switched off
automatically. You will hear “Headset reset, good-bye”.
3. If you press the Phone Button or leave the Jog Dial for 5 seconds, the reset attempt is cancelled and the headset
returns to stand-by mode. You will hear a voice prompt, “Cancelled”.