Installation Guide
1
September 6, 2018
Installation Guidelines
PREFINISHED SOLID STRAND WOVEN BAMBOO FLOORING
Our flooring products come with a Lifetime Structural (Residential) Warranty/ 50-Year Residential Finish
Manufacturer Warranty/ 15-Year Light Commercial Finish Warranty. The warranty applies to the original purchaser
of the flooring only and guarantees that the surface will not wear-through or peel off for the duration period not to
exceed 50 years. Bamboo is a natural product which may lead to some color variation from board to board.
Installation of the product confirms your acceptance of the product. Failure to follow Pre-Installation and
Installation guidelines will void the manufacturer’s warranty. The warranty does not cover damage from improper
use, care or maintenance, including scratching, exposure to moisture and humidity, water damage, denting, fading,
or staining. Please review our Warranty coverage information for specific terms and conditions.
PLEASE READ CAREFULLY BEFORE INSTALLING
Thoroughly examine the flooring prior to installation for grade, color, finish and quality. Ensure adequate lighting
for proper inspection. If flooring is not acceptable, do not install the floor. Please contact the seller immediately
and arrange for replacement. The NWFA states that up to 5% of material may be culled for blemishes or defects
without being considered defective. Please note our products contain a standard pattern variation and installers
should be working from multiple open boxes to ensure boards are blended throughout. The manufacturer cannot
accept responsibility for installation of flooring with visible defects. Installation of this product warrants the
acceptance by the installer or owner for the quality of the material, as well as conditions in which the material is
being installed therein.
It is the Installer/Owner responsibility to ensure that the conditions are acceptable prior to the installation of the hardwood
floors. The manufacturer declines any and all problems associated with the hardwood flooring that are related to or
attributed to improper jobsite conditions. Any splits, cracks, grain raising, checking, edge fracturing, splintering, cupping,
crowning/peaking, warping, twisting, expansion/contraction, buckling or chipping that occurs during or after the floor has
been installed and as a result of abuse, misuse, improper maintenance or care, exposure to excessive or insufficient
moisture, improper environmental conditions including excessive heat from radiant heat systems are not covered under the
manufacturer’s warranty.
Prior to installation of any flooring, the installer must ensure that the jobsite and subfloor meet the requirements
of these installation instructions. All necessary accessories, including trim, must be present at the jobsite prior to
beginning installation. The manufacturer is not responsible for flooring failure resulting from unsatisfactory jobsite
and/or subfloor conditions.
When purchasing flooring, per NWFA guidelines we recommend adding 5%-15% to actual square footage needed
for cutting allowance and to compensate for culled material. It is acceptable, per the NWFA guidelines, that up to
5% of material be outside the range of acceptance.
Natural Wood/Prefinished Engineered & Solid wood flooring products are not appropriate for full bathroom
installations; powder rooms (without shower/tub) are considered acceptable.
It shall be the responsibility of the Installer to document installation date, product SKU and Lot information,
duration of product acclimation, flooring moisture content, subfloor moisture content, site relative humidity and
site temperature. This information must be documented by the installer and a copy provided to the property
owner to ensure product warranty coverage. Failure to follow any and all of The manufacturer’s recommended
installation guidelines will void warranty coverage.
Jobsite & Pre-Installation Guidelines
Bamboo flooring should be one of the last items installed for any new construction or remodel project. All flooring
products must be installed per the manufacturers and NWFA installation guidelines. For more information about
NWFA guidelines please contact www.NWFA.org or to speak directly to a NWFA representative please contact
500-443-WOOD (9663). Please note there may be a fee for this service.