slip printer TM-U590/U590P Operator’s Manual MICR Option Included 400676902
Printer Parts and Labels Front cover EPSON Table FORW ARD REVE RSE PO ER WER RE ROR SLIPLEASE RELE ASE On/Off switch Paper guide * Slide the paper guide to fit the width of your paper. Slip paper control panel Document table POWER ERROR RELEASE SLIP FORWARD REVERSE RELEASE Labels 2 Ribbon installation label inside front cover 1 Label on the document table CAUTION: Caution labels for drawer kick-out and display module connectors.
Quick Reference This Quick Reference will direct you to key areas of this Operator’s Manual. For a complete listing of topics, see the Contents. Printer Parts and Labels Ordering Ribbons inside front cover page viii Where to order ribbons. Setting Up the Printer page 1-1 How to set up the printer. Validating and Verifying Checks page 2-4 How to validate and verify checks using the optional Magnetic Ink Character Recognition (MICR) Reader. Solving Problems page 3-1 How to correct problems.
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FCC CLASS A FCC Compliance Statement For American Users This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
DECLARATION OF CONFORMITY Product Name: Printer Type Name: M128B These printers conform to the following Directives and Norms Directive 89/336/EEC EN 55022 (1986 and 1994) Class B EN 50082-1 (1992) IEC 801-2 (1991) IEC 801-3 (1984) IEC 801-4 (1991) Directive 90/384/EEC EN45501: (1992) iv
EMI and Safety Standards Applied The following standards are applied only to the printers that are so labeled.
About This Manual Setting Up and Using ❏ Chapter 1 contains information on unpacking the printer, and setting it up. ❏ Chapter 2 contains information on using the printer. ❏ Chapter 3 contains troubleshooting information. Reference ❏ Chapter 4 contains specifications. ❏ Appendix A tells how to change the DIP switch and Appendix B lists the EPSON Sales Subsidiaries and their addresses. Warnings, Cautions, and Notes WARNING: Warnings must be followed carefully to avoid serious bodily injury.
Introduction Features The TM-U590 and TM-U590P are high-quality POS printers that can print on slip paper. The printers have the following features: ❏ Wide slip paper capability (maximum characters per line: 88 with 7 × 9 font). ❏ Copy printing is possible. ❏ High throughput using bidirectional, minimum distance printing. ❏ Optional Magnetic Ink Character Recognition (MICR) reader that enables the printer to perform consecutive reading and processing of MICR characters and printing endorsements.
Ordering Ribbon Cassettes The TM-U590/U590P uses a long-lasting ribbon cassette. To order ribbon cassettes, contact your dealer or your local affiliate. See Appendix B for a list of EPSON subsidiaries with their addresses and telephone numbers.
Contents Quick Reference . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . i Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . vii Chapter 1 Setting Up the Printer Unpacking . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Removing the protective material . . . . . . . . . . . . . . . . . . . . .
Chapter 4 Reference Information Printing Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Paper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1 Ribbon Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-2 MICR Reader (Option) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
Chapter 1 Setting Up the Printer Unpacking Your printer box should include these items. If any items are damaged or missing, please contact your dealer for assistance. EPSON FORW ARD REVE RSE PO ER WER RE ROR SLIPLEASE RELE ASE Hexagonal lock screws (These screws are used only for the serial interface) Ribbon Switch Cover See the note on page 1-4 for information about the hexagonal lock screws. Note: When you lift the printer, be sure to hold the bottom of the printer to prevent damage.
Removing the protective material 1. Open the printer by pulling up on the tab on the front cover. N EPSO D AR RW FO R WE E PO ROR ER LEAS RE IP SL E AS LE RE E RS VE RE Tab 2. Remove the damper from the printer as shown below. N EPSO D AR RW FO R WE E PO ROR ER LEAS RE IP SL E AS LE RE E RS VE RE 3. Store the dampers with the other packing materials and use them when transporting your printer.
Connecting the Cables and Grounding the Printer You can connect up to five cables to the printer. They all connect to the connector panel on the bottom of the printer, which is shown below: Grounding screw Power supply Drawer kick-out Display module Interface Notes: There are caution labels beside the drawer kick-out connector and the display module connector. Depending on the interface installed, the interface connector on your printer may look different from the one illustrated.
2. Tighten the screws on both sides of the cable connector. Note: Your printer has inch-type hexagonal lock screws installed. If your interface cable requires millimeter-type screws, replace the inch-type screws with the enclosed millimeter-type screws using a hex screwdriver (5 mm). Inch screw Millimeter screw 3. Attach the other end of the cable to the computer.
Connecting the Drawer WARNING: Use a drawer that matches the printer specification. Using an improper drawer may damage the drawer as well as the printer. CAUTION: Do not connect a telephone line to the drawer kick-out connector; otherwise the printer and the telephone line may be damaged. Plug the drawer cable into the drawer kick-out connector on the bottom of the printer next to the power supply connector.
Anschließen der Lade WARNUNG: Eine für den Drucker geeignete Lade verwenden. Bei Verwendung einer falschen Lade kann diese oder der Drucker beschädigt werden. ACHTUNG: Kein Telefonkabel an die Schnappsteckerbuchse anschließen, da sonst der Drucker und die Telefonkabel beschädigt werden können. Das Kabel der Lade an die Schnappsteckerbuchse unten am Drucker neben dem Netßzanschluß anschließen.
Connecting the Display Module Plug the cable connector (provided with the direct connection display module) securely into the printer’s display module connector until it clicks. CAUTION: Be sure not to connect this cable to the drawer kick-out connector, which is to the left of the power supply connector. Do not connect a telephone line to the display connector. If you do, the printer and the telephone line may be damaged. Notes: To remove the cable, squeeze the connector and pull it out.
2. Connect the ground wire to the printer using the FG screw on the bottom of the printer, as shown. Connecting the Power Supply Use the optional EPSON PS-170 or equivalent power supply for your printer. WARNING: Make sure that you use the EPSON PS-170 power supply or equivalent. Using an incorrect power supply may cause fire or electrical shock.
CAUTIONS: When connecting or disconnecting the power supply from the printer, make sure that the power supply is not plugged into an electrical outlet. Otherwise you may damage the power supply or the printer. If the power supply’s rated voltage and your outlet’s voltage do not match, contact your dealer for assistance. Do not plug in the power cord. Otherwise you may damage the power supply or the printer. 1.
Installing the Ribbon Cassette Use the EPSON ERC-31(P) ribbon cassette for your printer. Note the label inside this section that can assist you in replacing the ribbon. CAUTION: Never turn the ribbon knob in the opposite direction of the arrow marked on the cassette; otherwise the ribbon cassette may be damaged. 1. Be sure the printer is not receiving data when you replace a ribbon cassette; otherwise data may be lost. 2.
4. If you are replacing a used ribbon, grasp the end of the tab and remove it from the printer. See the illustration in step 5 for the location of the tab. 5. Turn the ribbon knob two or three times in the direction of the arrow to take up any slack in the ribbon. Tab 6. Insert the ribbon cassette in the printer and rotate the cassette's knob two or three more times. This is necessary to place the ribbon in the correct position.
Using the Power Switch Cover WARNING: If an accident occurs when the power switch cover is attached, unplug the power supply cord from the outlet immediately. Continued usage may lead to fire or shock. You can use the enclosed power switch cover to make sure that the power switch is not accidentally pressed. If you want to use this cover, install it as shown in the illustration below.
2. While holding down the REVERSE button, turn on the printer to begin the self test. (The SLIP light blinks.) 3. Feed a sheet of slip paper into the printer. The printer loads the paper automatically, prints the printer settings, and then ejects the paper. 4. Remove the paper from the printer and feed another sheet of slip paper into the printer to print characters from the character table.
Removing the Paper Guide If you will use especially wide paper, you may not want to use the paper guide on the document table. You can remove it, as described below. 1. Open the printer by pulling up on the tab on the front cover. 2. Slide the table to the left and remove it. 3. Loosen the screws and remove the document table from the printer. Screws Note: Be sure not to drop the screws in the printer.
4. Turn the document table over, loosen the screws, and remove the plate. Plate Screws 5. Slide the paper guide to the left to remove it. 2 1 Paper guide 6. Replace the plate and install the document table. Note: Be sure to keep the paper guide with the manual.
Chapter 2 Using the Printer Operating the Control Panels You can control the basic paper feeding operations of the printer with the buttons on the control panels. The indicator lights help you monitor the printer’s status. Control Panel FORWARD REVERSE POWER ERROR RELEASE SLIP RELEASE Buttons The printer and these buttons will not operate when the cover is open. Also these buttons can be disabled with the ESC c 5 command. FORWARD Press the FORWARD button once to advance slip paper one line.
RELEASE Press this button to release slip paper. Indicator lights The control panel lights provide information on printer conditions. Panel lights POWER The POWER light is on when the printer is on. ERROR The printer is off-line when the light is on (except during paper feed using the FORWARD or REVERSE buttons or during self-test printing). This indicates an error when the light blinks. See Chapter 3 for information on what to do.
Slip Paper Handling Notes: Use only slip paper that matches the printer’s specifications. See Paper Specifications in Chapter 4. Be sure that the slip is flat, without curls, folds, and wrinkles. 1. Send appropriate control commands from the computer. 2. When the SLIP light blinks, insert the slip paper into the slip paper inlet using the right edge of the slip paper inlet as a guide. (Follow steps ➀ and ➁ in the illustration.
Note: After the slip is detected, the printer moves the slip back and forth to detect the position of the top edge of the slip. If the setting position of the slip is not correct, the printer takes a few seconds to detect the position of the top edge of the slip. 5. After printing, remove the slip.
2. Turn the check over so that it is face down with the MICR characters on the right-hand side. The MICR characters must be next to the right edge of the paper inlet. N EPSO D AR RW FO R WE PO ROR SE ER LEA RE P SLI SE LEA RE E RS VE RE 3. Insert the check straight into the paper inlet, using the right edge of the paper inlet as a guide. 4. Insert the check as far as it will go. The printer will detect the check and start drawing it in. 5.
Chapter 3 Troubleshooting Troubleshooting This chapter gives solutions to some printer problems you may have. General problems The lights on the control panel do not come on. Make sure that the power supply cables are correctly plugged into the printer, the power unit, and to the power outlet. Make sure that power is supplied to the power outlet. If the outlet is controlled by a switch or timer, use another outlet. Printing problems An ERROR light is blinking and the printer does not print.
If the self test works properly, check the following: 1. Check the connection at both ends of the interface cable between the printer and the computer. Also make sure that this cable meets the specifications for both the printer and the computer. 2. The data transmission settings may be different between the printer and computer. Make sure that the printer’s DIP switch settings for data transmission are the same as the computer’s. You can print the printer’s interface settings using the self test.
Paper handling problems Paper is jammed inside the printer. CAUTIONS: Do not touch the print head because it can be very hot after printing continuously for a long time. Do not move the print head carriage. To clear a paper jam, follow the steps below: 1. Turn the printer off and open the front cover. 2. Remove the jammed paper.
2) Turn off the power switch. 3) Open a front cover(rid). 4) Turn on the power switch while turning on “JOURNAL/ SLIP FEED button. 5) Push “JOURNAL/SLIP FEED” button 3 times. 6) Close a SLIP front cover (rid). 7) Following message will be printed on receipt paper and “SLIP” LED flushes. ******WAVEFORM TRANSMISSION MODE ***** Please set back 8) Peel off the pasteboard portion of a designated point of a cleaning sheet. * This procedure, 8) , is required only for a adhesive cleaning sheet. Figure 2.
9) As a check paper, insert a cleaning sheet into a printer. * Set yellow non-stick side to be upside when cleaning using adhesive sheet. 10) Remove and do a sheet after cleaning sheet discharge. 11) Turn off the power switch. Command code sequence 1) MICA cleaning command was installed to clean up. 2) Carry our from 8) to 10) described above in the self test mode. NOTES In case of using an adhesive cleaning sheet, 1) peel off only desinated pasteboard.
Hexadecimal Dump This feature allows experienced users to see exactly what data is coming to the printer. This can be useful in finding software problems. When you turn on the hex dump function, the printer prints all commands and other data in hexadecimal format along with a guide section to help you find specific commands. To use the hex dump feature, follow these steps: 1. After you make sure that the printer is off, open the cover. 2. Hold down the REVERSE button while you turn on the printer. 3.
Chapter 4 Reference Information Printing Specifications Paper Printing method: Serial impact dot matrix Head wire configuration: 9-pin vertical line, 0.353 mm (1/72-inch) wire pitch Head wire diameter: 0.29 mm (.
Ribbon Specifications Type: Exclusive cassette ribbon Ribbon cassette specifications: Part number: ERC-31 (P), ERC-31(B) Color: (P) Purple (B) Black Ribbon life: (P) 7,000,000 characters (B) 4,500,000 characters (when 1 character=18 dots) MICR Reader (Option) The MICR reader is a factory-installed option.
Paper Specifications Paper feed method: Friction feed Paper feed pitch: Default 4.23 mm (1/6”) 0.176 mm (1/144”) can be set by a command Paper feed speed: Approximately 60.3 msec/line (4.23 mm (1/6”) feeding) Approximately 86.4 mm/second (3.
Paper Paper type: Normal paper Carbon copy paper Pressure sensitive paper Total thickness: 0.09 to 0.36 mm (.0035 to .0141”) See “Copy capability and paper thickness” on the next page for more information. Size (W × L): Ambient temperature and copy capability 70 mm × 70 mm to 210 mm × 297 mm (A4) (2.76” × 2.76”to 8.27” × 11.69”) Copy capability is greatly influenced by the ambient temperature, so printing must be performed under the conditions described in the table below.
Copy capability and paper thickness: Normal paper (single-ply): 0.09 to 0.2 mm (.0035 to .0079”) Carbon copy paper combination: 5 sheets maximum (original + 4 copies) at 20° to 45°C (68° to 113°F) Backing paper: 0.06 to 0.15 mm (.0023 to .0059”) Copy and original: 0.04 to 0.07 mm (.0015 to .0028”) Carbon paper: Approximately 0.035 mm (.0014”) Total thickness: 0.30 mm (.0118”) or less (for any combination, from a single original to an original + 3 copies) 0.36 mm (.
Notes on slip paper ❏ The slip paper must be flat, without curls or wrinkles, especially at the top edges. Otherwise, the paper may rub against the ribbon and become dirty. ❏ There must be no glue on the bottom edge. Choose slip paper carefully since paper feeding and insertion are affected by gluing conditions (such as glue quality, method, and length) and glue location (see the illustration below).
31 8 Form stopper position 18.9 MICR head 1.8 1.3 TOF sensor position 38.5 39 37.2 Center of the print head 18 Slip feeding roller position 21.9 Slip side guide Paper feed direction BOF sensor 3.6 [ All the numeric values are typical. ] 15 24 10 Area where paper holes are prohibited and reflection rate for the back of paper should be 40% or more. Paper holes and translucence prohibited area. Paper feed direction [Units: mm (All the numeric values are typical.
Notes: When inserting slip paper, be sure to use the slip side guide and form stopper. If you insert the slip paper exceeding the form stopper, the slip paper may be ejected. Do not print on the slip paper in the reverse paper feed direction. Electrical Characteristics Supply voltage: +24 VDC ± 10% (optional power supply: EPSON PS-170) Ripple voltage: 300mVpp or less (only when the printer is used with the MICR reader). Current Operating: Mean: approximately 1.
MICR reader mechanism (only when the printer is used with the MICR reader): 240,000 passes The MICR reader is defined to have reached the end of its life when it reaches the beginning of the Wearout Period. MTBF: 180,000 hours Failure is defined as Random Failure occurring at the time of the Random Failure Period. MCBF: 29,000,000 lines This is an average failure interval based on failures relating to wearout and random failures up to the life of 12 million lines.
Environmental Conditions Temperature: Humidity: Operating: 5° to 45°C (41° to 113°F) Storage: -10° to 50°C (14° to 122°F) (except for paper) Operating: 10 to 90% RH Storage: 10 to 90% RH (except for paper) Notes: When the temperature is 34°C, the humidity must be 90% or less. When the temperature is 40°C, the humidity must be 65% or less. When the temperture is 45°C, the humidity must be 50% or less.
Appendix A Dip Switch Setting Although the factory settings are best for almost all uses, if you have special requirements, you can change the DIP switch. Setting the DIP Switches DIP switch functions Your printer has two sets of DIP switches. The functions of the switches are shown in the following tables.
Transmission Speed Transmission Speed (BPS)-bits per second 1-7 1-8 2400 ON ON 4800 OFF ON 9600 ON OFF 19200 OFF OFF Set 2 SW Function ON OFF 2-1 Handshaking (BUSY condition) Receive buffer full Off line or receive buffer full 2-2 Customer display (DM-D) connection Connected Not connected 2-3~ 2-4 Undefined — 2.5~ 2.
Parallel interface specification Set 1 SW Function ON OFF 1-1 Auto line feed Always enabled Always disabled 1-2 Receive buffer capacity 69 bytes 4K bytes 1-3 ~ 1-8 Undefined — — SW Function ON OFF 2-1 Handshaking (BUSY condition) •Receive buffer full •Reading data •Off-line •Receive buffer full •Reading data 2-2 Reserved (Do not change settings) Fixed to Off 2-3 ~ 2-4 Undefined — 2-5 ~ 2-7 Reserved (Do not change settings) Fixed to Off 2-8 I/F pin 31 reset signal (Do not ch
Changing the DIP switch settings If you need to change settings, follow the steps below to make your changes: CAUTION: Turn off the printer while removing the DIP switch cover to prevent an electric short, which can damage the printer. 1. Make sure the printer is turned off. 2. Remove the screw from the DIP switch cover. Then take off the DIP switch cover, as shown in the illustration below. DSW1 DSW2 3. Set the switches using a pointed tool, such as tweezers or a small screwdriver. 4.
Appendix B EPSON Sales Subsidiaries EPSON AMERICA INC./OEM DIV. 20770 Madrona Ave. Torrance, CA 90559-2842 U.S.A. Tel : 1-310-787-6300 Fax : 1-310-782-5350 EPSON EUROPE B.V. Prof. J.H. Bavincklaan 5 1183 AT Amstelveen The Netherlands Tel : 31-(0)20-5475-251 Fax : 31-(0)20-6454-315 EPSON Deutschland GmbH Zülpicher Strasse 6, 40549 Düsseldorf 11, Germany Tel : 49-(0)211-5603152 Fax : 49-(0)211-5603319 EPSON U.K. LIMITED Campus 100 Maylands Ave. Hemel Hempstead Herts.
EPSON HONG KONG LIMITED 25/F., Harbor Centre, 25, Harbor Road, Wanchai, Hong Kong Tel : 852-2-585-4663 Fax : 852-2-827-4346 EPSON TAIWAN TECHNOLOGY & TRADING LTD. 10f, No. 287, Nanking E. Road, Sec. 3 Taipei, Taiwan R.O.C. Tel : 886-(0)2-717-7360 Fax : 886-(0)2-718-9366 SEIKO EPSON CORP. KOREA OFFICE 10F, KIL 63 Building 60, Yoido Dong, Youngedungpo-Ku, Seoul, Korea Tel : 82-(0)2-784-6027 Fax : 82-(0)2-769-1049 EPSON AUSTRALIA PTY. LTD.
