USER’S GUIDE Thermal Printer RP-E10 SERIES Read this user’s guide carefully before using the printer. Keep this user’s guide in a place where it can be accessed quickly.
RP-E10 SERIES THERMAL PRINTER USER’S GUIDE Document Number: U00127526501 First Edition: May 2012 Second Edition: July 2012 Copyright 2012 by Seiko Instruments Inc. All rights reserved. The information contained herein is the property of SII and shall not be reproduced in whole or in part without prior written approval of SII.
Federal Communications Commission (FCC) compliance statement This equipment has been tested and found to comply with the limits for a Class A digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference when the equipment is operated in a commercial environment.
INTRODUCTION Thank you for purchasing the RP-E10 series thermal printer. This MANUAL explains how to handle RP-E10 thermal printer (hereinafter referred to as printer), specified AC adapter, specified AC cable, and other accessories. Read through the "SAFETY PRECAUTIONS" and "OPERATING PRECAUTIONS" carefully before using the printer. Keep this manual in a place where it can be accessed quickly.
SAFETY PRECAUTIONS The following symbols are used in this Safety Precautions to ensure safe and proper use of products and to alert users. Observe the instructions in the precautions. Warning Failure to follow the instructions marked with this symbol could result in severe personal injury or death. Caution Failure to follow the instructions marked with this symbol could result in minor personal injury or property damage.
OPERATING PRECAUTIONS Warning Never attempt! Strictly observe the following instructions. Failure to follow the instructions leads to fire, electric shock, or accident. Do not insert any foreign objects such as a piece of metal or any liquid into the products. Do not touch the metal parts of the terminal, AC plug, and DC plug. To avoid short circuits, prevent terminals of the products, AC plug, and DC plug from touching any conductor such as metal. Take care not to spill liquid on the products.
How to deal with trouble Follow the instructions in the following cases. Failure to follow the instructions may lead to fire, electric shock, and accident. Turn off the printer and unplug the AC plug from the electric outlet in any of the following cases: ♦ ♦ Abnormal status continues. The printer is giving off smoke, an unusual smell, excessive heat, or an unusual noise. ♦ ♦ A piece of metal, water or other foreign objects get into the printer. Case is broken.
OPERATING PRECAUTIONS Follow the precautions below to deliver and maintain the full performance of the printer. ■ Using the Printer ♦ Be careful not to drop or bump the printer on a hard surface. ♦ DO NOT install the printer in direct sunlight or such areas. Be careful about the ambient temperature and humidity.
♦ DO NOT use two or more thermal papers which are taped together. ♦ NEVER pull out the thermal paper during the thermal paper setting. ♦ Make sure not to injure your body or other objects by the plate edge. ♦ UNPLUG the DC jack or AC plug from the power outlet if something goes wrong with the printer. ♦ NEVER disassemble the printer without a serviceman. ♦ Be careful not to get your fingers or hands caught in the printer when opening or closing the paper cover.
1 PREPARATION When you open the carton, make sure it contains the printer and its accessories.
Models including the AC adapter, AC cable, and interface cable are also available. Keep the package and packing materials for future transportation or long-term storage. The available accessories are shown below. See "2 IDENTIFYING THE MODEL TYPE", for the models.
2 IDENTIFYING THE MODEL TYPE The printer model is identified as follows: RP-E10-K3FJ1-U1C3 Direction of paper discharge 0: From the top 1: From the front Case color W: White K: Black Interface S: Serial U: USB E: Ethernet 1: USB + Serial *1 Optional cable included Contact us for details. *1: Serial with power supply pins.
3 EACH PART OF PRINTER 1 2 3 6 4 5 13 7 8 14 11 9 12 Top paper 上面排紙モデル discharge model - 10 - 10
5 12 3 11 14 10 4 6 1 2 9 7 8 13 前面排紙モデル Front paper discharge model 16 18 USBモデル 17 USB model 15 16 16 Serial model シリアルモデル USB + Serial model USB+シリアルモデル - 11 - イーサネットモデル Ethernet model
(1) POWER switch (10) Paper width setting knob The POWER switch turns the printer ON or OFF. The LED lights when the printer turns ON. To The knob to set the paper width. It is set to 80 mm by default. When using paper turn the power OFF, hold down the switch for longer than three seconds. with 58 mm width, remove the coin screw, stagger the knob upward, and then fix it with the coin screw again. (2) FEED switch The FEED switch feeds the thermal paper forward.
LED Display LED Indication Power OFF LED (Color) LED (Lighting Pattern) - Off *1 On*1 Power ON (print-ready) Blue Printing Green On Blue Blink-1 Out-of-paper error Yellow Blink-1 Cover open error Yellow On *2 Paper-near-end Hardware error Red On Head temperature error Violet On Vp voltage error Violet Blink-1 Cutter error Violet Blink-2 Rewriting external flash White Blink-3 Rewriting FW White On *1: Default value *2: When paper-near-end sensor selection (MS5-5) is en
4 POWER CONNECTION This printer can be powered with an AC adapter. Always refer to "15 SPECIFICATION" before using the AC adapter. ■ Connecting the AC Adapter (1) Connect the AC cable to the AC adapter. (2) Insert the DC jack of the AC adapter to the power connector of the printer. (3) Insert the AC plug of the AC cable to an electric outlet.
5 THERMAL PAPER SETTING This printer uses the paper roll (hereinafter referred to as thermal paper). The function settings of the printer depend on the used thermal paper. See "9 FUNCTION SETTINGS", for details. ■ Thermal Paper Setting (1) Pull the release lever to open the paper cover. Top paper discharge model 上面排紙モデル Front paper discharge model 前面排紙モデル (2) Take the glued end from the paper roll. (3) Set the thermal paper directly above the paper holder certainly as the direction shown in the figure.
(4) Pull the thermal paper straight and then push the center of paper cover certainly to close it, to avoid one side lock defect. Top paper discharge model × ○ Front paper discharge model × ○ NOTE - Pull the thermal paper straight. - Push the paper cover certainly to avoid one side lock defect. (5) After closing the paper cover, paper feed and paper cutting are performed automatically. NOTE - Be sure to pull the release lever to the end. If not, the paper cover may not open.
Recommended Thermal Paper Shape × × ○ NOTE - DO NOT use deformed thermal paper. Doing so may cause the printer damaged. × ○ NOTE - In case of using loosened paper roll, rewind the roll before using it.
6 ADJUSTMENT OF REMAINING THERMAL PAPER This printer detects remaining amount of the thermal paper by the paper-near-end sensor. Detecting the paper-near-end requires the replacement of the thermal paper with new one. ■ Removing Remaining Thermal Paper (1) Pull the release lever to open the paper cover. (2) Remove the thermal paper from the paper holder. ■ Adjustment of Paper-near-end Sensor The detection value of paper-near-end can be changed according to the following procedure.
[Top paper discharge model] 【上紙排出モデル】 Paper-near-end Paper-near-end ペーパニアエンド ペーパニアエンド sensor setting lever センサ設定レバー sensor センサ Ａ [Front paper discharge model] 【前紙排出モデル】 Paper-near-end Paper-near-end ペーパニアエンド ペーパニアエンド sensor setting lever センサ設定レバー sensor センサ C Paper-near-end Sensor Position Ｂ D Outside Diameter for Paper-near-end Detection A φ22±2 mm in diameter (Top paper discharge model) B φ25±2 mm in diameter (Top paper discharge model) C φ22±2 mm in diameter (Front paper discharge model) *1
7 PREVENTION AND TREATMENT OF PAPER JAM Do not touch the paper outlet during paper feeding or before paper cutting. Covering the paper outlet or pulling out the paper may cause a paper jam, a cut failure or carriage return malfunction. Never open the paper cover during paper cutting. Do not touch during operation. 動作中は触れないでください Do not touch during operation. 動作中は触れないでください ■ Removing Paper Jam When a paper jam occurs, remove the thermal paper according to the following procedure. (1) Turn the printer OFF.
■ Cutter Error Treatment When the motor is locked during paper cutting due to a cutter error and the paper cover does not open, recover the printer according to the following procedure: (1) Turn the printer OFF. NOTE - Be sure to turn the power off before handling a cutter error. (2) Pull the release lever repeatedly to retract the cutter blade. Then, open the paper cover. When you find a paper jam, remove it. (3) Set the thermal paper straight and then close the paper cover gently.
8 TEST PRINT This printer has a test printing function. In test printing, the function settings of the printer and character strings for testing are printed. (1) Make sure that the thermal paper is set in the printer and the printer is turned off. If the thermal paper is not set, set the thermal paper as instructed in "5 THERMAL PAPER SETTING", and turn the printer OFF. (2) Turn the POWER switch ON while holding down the FEED switch.
9 FUNCTION SETTINGS This printer has various functions which can be preset according to the communication method or the type of thermal paper. The function settings of the printer are stored in the FLASH memory. They are effective until rewriting them again. You can set these functions by using the Memory Switch (hereinafter referred to as MS) 1 to 7 and 13. See "RP-E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" for details.
10 CONNECTING TO THE HOST DEVICE This printer supports the serial, USB, USB + serial, or Ethernet communication, depending on the model, through an interface cable. The function settings of the printer depend on the printer model and the communication method to be used. See "RP-E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE". A separate interface cable is required for the serial, USB, or Ethernet communication. See "15 SPECIFICATION", for details of interface specifications.
Ethernet interface cable NOTE - When connecting an interface cable to the interface connector, push it until it clicks. - DO NOT connect plugs of other cables including drawer kick cable or phone line to the interface connector. - When connecting an outdoor aerial-wired LAN cable, be sure to use it through another anti-serge device. Otherwise, the device may be damaged by induced lightning.
■ Connecting to the Drawer (1) Turn the printer OFF. (2) Connect the plug of drawer kick cable to the drawer kick connector on the backside of the printer. (3) Turn the printer ON. NOTE - When connecting or disconnecting the drawer kick cable, hold the plug and never pull the cable. DO NOT connect cables other than a drawer kick cable to the drawer kick connector, - such as phone line. NEVER connect a USB cable to the drawer kick connector.
11 SETTINGS WHEN USING 58mm PAPER WIDTH (1) Turn the printer OFF. (2) Pull the release lever to open the paper cover. (3) Remove the coin screw of the paper width setting knob at the Position A, move the knob to the Position B, and then fix it with the coin screw again. A B (4) Set the accompanying partition plate and the spacer plate to the position as shown in the figure. See "RP-E10 SERIES THERMAL PRINTER TECHNICAL REFERENCE" to set the paper width (MS2-6) to 58 mm.
12 WALL MOUNTING KIT (WLK-B01-1) The Wall Mounting Kit is exclusive for the Front paper discharge model. It cannot be used for the Top paper discharge model. (1) Preparation When you open the carton, make sure it contains the product and its accessories. プリンタ取り付けねじ 4本screw (four Printer attachment pieces) （タッピングねじ3×6） (Tapping screw 3 x 6) Wall hanging bracket ウォールハンギングブラケット Printer bracket プリンタブラケット Attachment screw for wall ウォールハンギングブラケット取 り付けねじ 6本 (six pieces) hanging bracket （木ねじ3.
(2) Installation of Printer Bracket Fix it with four attachment screws certainly as shown in the following figure. The tightening torque should be 39.2 cN•m (4 kgf•cm). NOTE - Turn the printer OFF before installation. Remove the AC cable of the AC adapter and the interface cable. (3) Installation of Wall Hanging Bracket Fix the wall hanging bracket to the mounting surface, and then secure it with six attachment screws for the bracket. WLK-B01-1 is designed to be installed on a wall.
(4) Installation of the Printer Slide the printer into the wall hanging bracket from the top to the bottom to insert the printer bracket into the wall hanging bracket, as shown in the figure. NOTE - Check the place and the material/structure of the wall, and then install the printer securely. Injury or destruction of property might occur by dropping off.
13 PRINTER MAINTENANCE The thermal head of this printer does not require user maintenance. If paper powder accumulates, clean the thermal head to maintain maximum print quality for an extended period of time. ■ Cleaning Thermal Head/Platen Roller/Rubber Feet(Front Paper Discharge Model) (1) Turn the printer OFF. (2) Unplug the AC plug of the AC cable from the outlet. (3) Open the paper cover.
14 TROUBLESHOOTING Check the following points before requesting for repair: ■ The power does not turn ON • • Is specified AC adapter being used? Are the AC cable and AC adapter connected correctly? • Is the AC adapter connected to the printer correctly? ■ The printer does not print • • Is the interface cable connected correctly? Is the specifications of interface cable conformed to its specifications of this manual being used? • • Is the communication method between the printer and the host device c
15 SPECIFICATION ■ Printer Specifications Item Specification Model RP-E10, RP-E11 Printing method Characters per line *1 Thermal Paper width 80 mm: 24 dots x 12 dots 48 (42 *2 ) 16 dots x 8 dots 72 (64 *2 ) Paper width 58 mm: 24 dots x 12 dots 36 (30 *2 ) 16 dots x 8 dots 54 (45 *2 ) Character size (H x W) One-byte: H24 dots x W12 dots, H16 dots x W8 dots Two-byte: H24 dots x W24 dots, H16 dots x W16 dots Number of effective dots Paper width 80 mm: 576 dots (512 dots *2 ) Paper width 58 mm: 432 do
■ Interface Specifications Serial interface specifications Item Specification Synchronous Asynchronous Baud rate 9600, 19200, 38400, 115200 bps Data length 7 or 8 bits Parity None, Even or Odd Data control Hardware control, Xon/Xoff USB interface specifications Item Specification Version Ver 2.
■ Compliance Table Check the list below to see if the printer and its accessories can be operated in destination countries and comply with the regulations. ○: Compliant RP-E10 PW-E2427-W1 *2 (Specified AC adapter) Japan ○ ○ USA ○ ○ Canada ○ ○ Mexico ○ ○ EU, EFTA ○ ○ Russia ○ ○ Australia, New Zealand ○ ○ Countries *1 *1: Ask your SII sales representative if you want to operate the products in other countries than listed above.
16 ACCESSORIES AND CONSUMABLE PARTS ■ Accessories Name Model Specified AC adapter PW-E2427-W1 *1 Specified AC cable For Japan For USA, Canada, Mexico For EU (except United Kingdom), EFTA, Russia For United Kingdom For Australia, New Zealand CB-JP03-20A CB-US03-20A CB-CE03-20A CB-UK02-20A CB-AU02-20A Wall mounting kit WLK-B01-1 USB cable Serial cable Powered USB cable IFC-U02-1 IFC-S02-1 IFC-V01-1 *1: The shape of the power outlet differs in countries. Confirm it before using.
Seiko Instruments Inc. 1-8, Nakase, Mihama-ku, Chiba-shi, Chiba 261-8507, Japan Print System Division Telephone:+81-43-211-1106 Facsimile:+81-43-211-8037 Seiko Instruments USA Inc. Thermal Printer Div. 21221 S. Western Avenue, Suite 250, Torrance, CA 90501, USA Telephone:+1-310-517-7778 Facsimile:+1-310-517-7779 Seiko Instruments GmbH Siemensstrasse 9, D-63263 Neu-lsenburg, Germany Telephone:+49-6102-297-0 Facsimile:+49-6102-297-222 Seiko Instruments (H.K.) Ltd.
