User Manual

17. TROUBLESHOOTING

Check the following points before requesting for repair:

■ The power does not turn on

• Is the specified AC adapter being used?

• Are the AC cable and the AC adapter connected correctly?

• Are the AC adapter and the printer connected correctly?

■ The printer does not print or connect

• Is the interface cable connected correctly?

• Do the specifications of the interface cable conform to its specifications of this manual?

• Does the used interface conform to the printer?

• Is the Bluetooth status normal?

• Is the communication condition between the printer and the host device correct?

• Is the specified thermal paper being used? Is the paper orientation (surface/back) correct?

■ An error is shown

• See “LED Indication” described in “6. EACH PART OF PRINTER”.

• Are the function settings of the printer correct?