User Manual

67
19. TROUBLESHOOTING
Check the following points before requesting for repair:
The power does not turn on
Is the specified battery pack being used?
Is the battery pack sufficiently charged?
Is the battery pack installed correctly?
The printer does not print or connect
Is the USB cable connected correctly?
Do the specifications of the USB cable conform to its specifications of this manual?
Does the used interface conform to the printer?
Is the Bluetooth / Wireless LAN status normal?
Is the communication condition between the printer and the host device correct?
Is the specified thermal paper being used? Is the paper orientation (surface/back) correct?
An error is shown
See "7 LED INDICATION OF PRINTER".
Are the function settings of the printer correct?
The battery pack cannot be installed
Is the battery pack connected correctly?
Is the specified battery pack being used?
The battery runs out soon even if charged
Has the battery been charged correctly?
If the battery pack is charged correctly but does not last for a long time, it is almost dead.
Replace it with a new one.