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In some instances, you may be issued an RMA number. Customer should prominently display the RMA
number(s) on the shipping label of boxes containing the returned product. Packages must be postmarked
within 7 days of receiving the approval email and returned to seidioonline.com.
After we have received your package, please allow 7-14 business days for final processing of RMA and to
issue a replacement.
To check the status of a filed RMA or if you need to follow up on a reported shipping issue, please email
us at [e-mail]. Please include your original ticket number in the subject line.
Customer is solely responsible for shipping any returned product to Seidio. Customer agrees to
use only reputable carriers capable of providing proof of delivery and insurance for the entire value of the
shipment. Customer agrees to bear any shipping charges required and all risk of loss for the return
product during shipment. When seeking a refund, customer agrees that all returned products will be
100% complete, in re-saleable condition, and will include the original packaging material, manuals, and
other accessories provided by the manufacturer. If any component of the returned product is missing,
seidioonline.com's Return Procedure reserves the right to reject the entire return or may choose to
impose additional restocking fee against the customer for replacement of the missing components.
International customers are solely responsible for all custom duties, service charges, and taxes on orders
shipped to any foreign countries. Seidio is not responsible for any package delays or rejects due to
international custom clearances. For more information regarding your country's custom policy, please
contact your local customs office.
If you are an authorized wholeseller/reseller/distributor of Seidio products, please contact your sales
representative or email [e-mail].
Manufacturers’ warranties may not apply in all cases, depending on factors such as use of the product,
where the product was purchased, or who you purchased the product from. Please review the warranty
carefully, and contact the manufacturer if you have any questions.