User manual
Appendix - Troubleshooting
TPG User Manual 103
The software must be reloaded to the TPG so that the TPG can
switch from the BIOS mode to the normal mode.
Gehen Sie wie folgt vor:
1. Start the InterCon-NetTool.
2. Highlight the TPG in the device list.
(You will find the TPG under the filter 'BIOS mode'.)
3. Select Installation – IP Wizard from the menu bar.
The IP Wizard is started.
4. Follow the instructions of the wizard in order to assign an IP
address to the TPG.
The IP address is saved.
5. Carry out a software update on the TPG; see: Ö77.
ª The software will be saved in the TPG. The TPG switches to the
normal mode.
A connection to the TPG Control Center cannot be established
Eliminate possible error sources. First of all, check:
- the cabling connections,
- the IP address of the TPG (Ö13) as well as
- the proxy settings of your browser.
If you still cannot establish any connection, the following safety
mechanisms might be the cause:
The access is protected via SSL/TLS (HTTPS) Ö52.
The TCP port access control is enabled Ö53.
The password protection is enabled Ö52.
The password is no longer available
The access to the TPG Control Center can be protected by a
password. If the password is no longer available, you can reset the
parameter values of the TPG to their default settings to get access to
the TPG Control Center Ö77. Previous settings will be deleted.