User manual

Appendix - Troubleshooting
TPG User Manual 102
7.3 Troubleshooting
This chapter describes some problems and their solutions.
Problem
• ’The TPG indicates the BIOS mode’ Ö102
• ’A connection to the TPG Control Center cannot be established’
Ö103
• ’The password is no longer available’
Ö103
The TPG indicates the BIOS mode
Possible Cause
The TPG switches to the BIOS mode if the firmware functions well
but the software is faulty. This may happen in the case of an
incorrect software update, for example. The TPG indicates the BIOS
mode when the activity LED is blinking green.
The TPG is not operational in the BIOS mode.
If the TPG is in the BIOS mode, the filter 'BIOS mode' will be created
automatically in the device list of the InterCon-NetTool. The TPG is
displayed within this filter.
Fig. 7: InterCon-NetTool - TPG in the BIOS Mode