User manual
Appendix - Troubleshooting
mySND User Manual 120
The software must be reloaded to the SND Server so that the SND
Server can switch from the BIOS mode to the normal mode.
Gehen Sie wie folgt vor:
1. Start the InterCon-NetTool.
2. Highlight the SND Server in the device list.
You will find the SND Server under the filter 'BIOS mode'.
3. Select Installation – IP Wizard from the menu bar.
The IP Wizard is started.
4. Follow the instructions of the wizard in order to assign an IP
address to the SND Server.
The IP address is saved.
5. Carry out a software update on the SND Server; see: Ö96.
ª The software will be saved on the SND Server. The SND Server
switches to the normal mode.
A connection to the mySND Control Center/mySND File Browser
cannot be established.
Eliminate possible error sources. First of all, check:
- the cabling connections,
- the IP address of the SND Server (Ö12) as well as
- the proxy settings of your browser.
If you still cannot establish any connection, the following safety
mechanisms might be the cause:
The TCP port access control is enabled Ö74.
The access is protected via SSL/TLS (HTTPS) Ö71.
The cipher suites of the encryption level are not supported by
the browser Ö69.