Basic Rider Optimization Training for the Segway™ Human Transporter (HT) i Series, e Series and p Series models Instructor Guide and Participant Workbook Instructor Guide and Participant Workbook © Segway LLC 2002 Rev 3.
Page 2 of 106 Basic Rider Optimization Training for the Segway HT Important information for e Series users To reduce the risk of injury, all users of e Series models should first complete training provided by a Segway authorized trainer.
Basic Rider Optimization Training for the Segway HT Page 3 of 106 Notice Copyright © Segway LLC 2002. All rights reserved. This Workbook (including all information contained in this Workbook) is copyrighted and protected by worldwide copyright laws and treaty provisions. This Workbook may contain other proprietary notices and copyright information that should be observed. Segway LLC Trademarks. Segway LLC owns a number of trademarks used in this Workbook, including Segway™ and the Segway Flyer symbol.
Page 4 of 106 Basic Rider Optimization Training for the Segway HT Table of Contents > Session 1 Course Overview ........................................................................... 6 Introduction................................................................................................................................. 7 Agenda ....................................................................................................................................... 8 Group Introductions...........
Basic Rider Optimization Training for the Segway HT Page 5 of 106 > Session 5 Agility Track – Riding Skills ....................................................... 62 Introduction............................................................................................................................... 62 Objectives................................................................................................................................. 62 Topics .................................................
Page 6 of 106 > Basic Rider Optimization Training for the Segway HT Session 1 Course Overview Instructor Planning Information Key: Black = Participant Information Grey = Instructor Information Tasks and Material Checklist Training room reserved Reminder email to participants/ 1-day prior to training Segway HTs charged Tape and easel paper Name tags Cones, markers, and terrain features for agility track Helmets Wrist guards, knee and elbow pads (if applicable) Power cords White board and dry erase mark
Basic Rider Optimization Training for the Segway HT Page 7 of 106 Session Information Who. What. Where. Method. Entire group Introduce the course, set expectations, and get participants comfortable Classroom Icebreaker and interactive lecture Timing Program goals, agenda, etiquette and rider responsibility Group Introductions, Summary and Transition Total Time 10 min 5 min 15 min Introduction A strong entry is imperative – Ride in on the Segway HT.
Page 8 of 106 Basic Rider Optimization Training for the Segway HT The Segway HT operates with the same principles of operation that humans use to walk. It can go about as fast as a person can run. It can stop and start quickly on dry pavement. It can go up and down slopes.
Basic Rider Optimization Training for the Segway HT Page 9 of 106 At the end of this course, you should be able to: > Optimize your usage of the Segway HT in a controlled and responsible fashion. (Ride within your capabilities. Ride within the Segway HT’s capabilities.) > Recognize and adapt your riding technique to environments for which the Segway HT has been designed. (Anticipate and adapt to your environment.) > Recognize and respond to warnings and alerts from the Segway HT.
Page 10 of 106 > Basic Rider Optimization Training for the Segway HT Session 2 Specifications, Components, Theory of Operation Who. What. Where. Method. Entire group Segway HT specifications (i, e and p Series), components show and tell, dynamic stabilization, and lateral stability. Classroom Visual: show components, audio: explain, tactile: hand out components for each participant to touch.
Basic Rider Optimization Training for the Segway HT Page 11 of 106 Specifications Following are specifications for the i, p and e Series Segway HTs. The i Series is optimized for travels on or off the beaten path—on gravel, grass, bumpy trails or gentle slopes. It can travel longer distances and has greater stability than the p Series. The p Series is smaller, narrower, and lighter. It is designed to operate in dense, urban environments as well as indoors.
Page 12 of 106 Basic Rider Optimization Training for the Segway HT Segway HT Model i167 and e167 p133 Storage and transport conditions (less than one month only): Temperature: -4°F to 122°F (-20°C to 50°C) Humidity: 5% to 95% RH Altitude: Sea Level to 40,000 ft (12,192 m) Temperature: -4°F to 122°F (-20°C to 50°C) Humidity: 5% to 95% RH Altitude: Sea Level to 40,000 ft (12,192 m) Turning Radius One characteristic of a pedestrian is the ability to turn in place without impacting any nearby person or
Basic Rider Optimization Training for the Segway HT Page 13 of 106 Minimum Weight Limit The rider’s weight must not be less than 100 lbs. (45 kg). If the rider is below the minimum rider weight limit, she may not be able to ride safely because she cannot shift her weight far enough back (behind the centerline of the wheels) to safely slow down and stop, especially when riding downhill. Also, riders below the minimum weight limit might fail to properly activate the Segway HT’s balancing system.
Page 14 of 106 Basic Rider Optimization Training for the Segway HT Components of the Segway HT Instructor Guide and Participant Workbook © Segway LLC 2002 01. Steering Grip 02. Fixed Steering Grip 03. Key Port 04. Display Bezel 05. Handlebar 06. Fixed Grip 07. Handlebar Trim 08. Display 09. Key 10. Mode Button 11. Height Adjustment Collar 12. Control Shaft 13. Mat 14. Control Shaft Cord 15. Front Trim 16. Control Shaft Clamp Wedge (1 of 2) 17. Cover 18.
Basic Rider Optimization Training for the Segway HT Page 15 of 106 Mode Button, Display and Key Port Notes: The Mode Button is used to transition between Power Assist Mode and Balance Mode, (tap) and to turn off the Segway HT (hold down until you see a sleepy face – approximately 2 seconds.) The Display is designed to provide information in easy-to understand images for all languages. Provides information about battery charge level, operational mode, and alerts. The Key Port has 3 points of contact.
Page 16 of 106 Basic Rider Optimization Training for the Segway HT Key Notes: There are three types of Keys- each has a different top speed when riding forward: > Beginner Key (6mph /10 km/h) > Sidewalk Key (8 mph / 13 km/h) > Open Environment Key (12.5 mph / 19 km/h) for the i and e Series Models, and 10 mph / 13 km/h for the p Series Model. There is a 64-bit ID-encoded number on each key for security. This is similar to a password, and can be directly read from the key.
Basic Rider Optimization Training for the Segway HT Page 17 of 106 Platform and Rider Detect Sensors Notes: Four rubber diaphragms (Rider Detect Sensors) are injection-molded into the Platform. When you step on the Platform, rubber diaphragms deflect down into the control electronics below and the selfbalancing systems engage. This creates a wireless rider detection system and gives the sensors equal ability to detect the absence and presence of a user.
Page 18 of 106 Basic Rider Optimization Training for the Segway HT Gearboxes Notes: The Gearboxes have a 25:1 gear ratio that allows the motors to spin at a higher, more efficient speed. Designed to withstand rugged commercial applications. Custom developed to be very quiet and integrate into the indoor environment. Battery Packs, Charge Port and Charging Indicators Notes: Currently, all Segway HTs ship with NiMH (Nickel Metal Hydride) Battery Packs.
Basic Rider Optimization Training for the Segway HT Page 19 of 106 Controller Boards Notes: The Controller Boards receive input from the gyroscopes and other sensors to evaluate performance and operating conditions. They also monitor battery condition during operation. The Controller Boards send commands to the Motors based on information received from the steering control, gyroscopes and other sensors.
Page 20 of 106 Basic Rider Optimization Training for the Segway HT Fenders Notes: The Fenders are manufactured from an unpainted resin that is scratch resistant. They cover the wheels to protect clothing and reduce splatter in wet conditions. To protect fenders, always stand in front (Handlebar side, not Platform side) of the Segway HT when using Power Assist Mode to negotiate curbs/stairs. This provides greater clearance.
Basic Rider Optimization Training for the Segway HT Page 21 of 106 Tires and Wheels Notes: The tires are produced by Michelin and are designed to maximize range with low rolling resistance. The low-pressure tires provide a comfortable ride. They are manufactured using a non-marking, silica-based compound for use on floors and rugs with no damage. The tires are tubeless Recommended pressure is as follows: i and e Series: 15 psi (103 kPa) to 22 psi (152 kPa), depending on payload weight.
Page 22 of 106 Basic Rider Optimization Training for the Segway HT Theory of Operation The Segway HT uses a technology called dynamic stabilization. When you lean forward, the Segway HT moves forward. When you lean backward, the Segway HT moves backward. The sensations of movement are similar to those that people experience everyday while walking. Ask participants to stand, and move away from the table. Explain that, while stationary, their center of gravity is over their contact patches (feet).
Basic Rider Optimization Training for the Segway HT Humans are unique because they balance dynamically. In order for a human to stay balanced while moving, she has to keep her center of gravity, which is high over her base (contact patch), which is narrow. Page 23 of 106 The contact patch on the Segway HT is the part of the wheel that is in contact with the riding surface (i.e., ground, rug, pavement, slope).
Page 24 of 106 Basic Rider Optimization Training for the Segway HT The rider uses the transient tilting to accelerate and decelerate. The rider causes acceleration by placing the center of gravity of the system (rider + Segway HT) forward or aft of the contact patch. The operator causes deceleration by moving the center of gravity opposite to the previous position with relation to the contact patch. (For example, move the center of gravity behind the contact patch, if it was forward, or vice versa.
Basic Rider Optimization Training for the Segway HT Page 25 of 106 Lateral (side-to-side) Stability Above, we discussed dynamic stabilization as the technological principle that the Segway HT uses to balance forward and backward. In contrast, the Segway HT does not dynamically stabilize laterally. Ask: “Does the Segway HT provide any lateral stability?” The answer is YES, but only statically. It doesn’t move side-to-side dynamically to maintain balance.
Page 26 of 106 Basic Rider Optimization Training for the Segway HT The Mantra: Calm, Controlled, Courteous You control the safe operation of the Segway HT. Your judgment, and awareness of your surroundings are essential to a safe, enjoyable experience. > Scan the environment ahead of you and the surface you are negotiating. The faster you are moving, the farther ahead you must scan. > Maintain awareness of your surroundings. > Maintain good posture – keep your arms and legs relaxed and flexed.
Basic Rider Optimization Training for the Segway HT > Page 27 of 106 Session 3 Demonstration, Guided Ride, Skills & Drills Who. Entire group. Go over preliminary information in classroom. Then, drill riders on a variety of maneuvers to promote riding competence. Optional: If there are more than 6 participants, split into two groups. One group stays in the classroom to do Display ID, and the other group goes out for their first ride. What.
Page 28 of 106 Basic Rider Optimization Training for the Segway HT Objectives Upon completion of the First Ride the rider should be able to: > Interpret the meaning of Display icons by referencing the training materials > Identify and explain Power Assist and Balance Modes > Step on and off the Segway HT with guidance > Perform straight line maneuvers: forward and reverse > Stop the Segway HT on command > Turn the Segway HT 360° in its own footprint, both right and left > Ride the Segway HT around an ova
Basic Rider Optimization Training for the Segway HT Page 29 of 106 Segway HT Model Comparison When entering Balance Mode, you need to orient i and p Series models differently from the e Series. > i and p Series: Platform is level > e Series: Control Shaft is vertical (perpendicular to the ground) Rider detection behaviors are different for the i and p Series models, than the e Series model.
Page 30 of 106 Basic Rider Optimization Training for the Segway HT 4. Check battery charge level, and explain how the segments around the perimeter of the Display blink and disappear to indicate the level (a detailed explanation of the Battery Packs and charging will take place in the Segway HT Maintenance session). 5. Adjust Control Shaft height. 6. Show how, by tapping the Mode Button, the Segway HT transitions from Power Assist Mode to Balance Mode. a. i Series—make sure Platform is level b.
Basic Rider Optimization Training for the Segway HT Page 31 of 106 6. Instructor should brace the Handlebar/Control Shaft, and instruct rider to: a. Hold grips with both hands (For the e Series model, the instructor may choose to level the Platform for the rider, so it is similar to getting on an i Series model) b. Look ahead c. Slowly step with one foot onto Platform, centering your foot on the Platform.
Page 32 of 106 Basic Rider Optimization Training for the Segway HT Explain: “Now, we’ll take a turn around the cones. I want you to remember three things every time you ride: “Calm, Controlled, Courteous.” This is the mantra we would like running through the mind of every rider on a Segway HT! 14. Walk beside the rider and direct her to maintain speed control, as she rides around the cones. 15. Ask the rider to stop. 16. Stand in front of Segway HT, and grip the Handlebar/Control Shaft firmly. 17.
Basic Rider Optimization Training for the Segway HT Page 33 of 106 Parking Stand Deployment and Retraction (i Series only) Tilt the Segway HT back toward you to give clearance for the Parking Stand to retract or deploy. Remember, your Parking Stand should NEVER be deployed when the power is on. Do not start the Segway HT or stand on it until the Parking Stand is retracted. Using the Keys Make contact between the metal pad on the key and the center contact and one outside contact.
Page 34 of 106 Basic Rider Optimization Training for the Segway HT Stepping On – e Series The e Series Segway HT has been designed for operators who need to carry cargo and who need to get on and off without turning off the Segway HT. These features are combined into a feature called the “ E-Stand” or electronic Parking Stand. Ready > Segway HT is turned on. > The Mode Button has been pressed to enter Balance Mode.
Basic Rider Optimization Training for the Segway HT Page 35 of 106 The e Series Segway HT has two operating functions while balancing: E-Stand and Ride. E-Stand Ride The operation of the e Series Segway HT is different from the i and p Series Segway HT in the following ways: > Stepping on - Entry to Balance Mode for riding > Stepping off - Entry to E-Stand Mode To step off, the rider steps down, off the Platform, one foot at a time.
Page 36 of 106 Basic Rider Optimization Training for the Segway HT Turning It is important to lean into turns, because the rider must provide dynamic lateral stability to the Segway HT. Leaning into the turn improves lateral stability. Loading and Unloading Cargo (e Series only) There are three bags on the e Series Segway HT. The recommended cargo loading for the bags is: Front Bag 10 lbs (4.5 kg) maximum Side Bags 30 lbs (13.
Basic Rider Optimization Training for the Segway HT Page 37 of 106 Drills Following is a description of the drills you will practice in this session. The instructor will demonstrate the skills and then ask participants to practice each skill. Participants will have only ridden on a Beginner Key (black). Before continuing, you will need to spend a few minutes with each participant, in order to transition him to a Sidewalk Key (Yellow).
Page 38 of 106 d. 2. Basic Rider Optimization Training for the Segway HT Ask the participants to retract and deploy the Parking Stand Turn on the Segway HT. a. b. c. d. e. Instruct riders to start Segway HT with Sidewalk Key Provide tips (don’t push key in, tip it sideways to make contact with center and edge, twist key around the port.
Basic Rider Optimization Training for the Segway HT g. h. Page 39 of 106 Ask them to step down to step off the Segway HT – while holding the Segway HT with their right hands. Tell them that it does not matter which foot they step off with first – whichever is more comfortable. Now ask them to hold onto the Handlebar with both hands, but loosely. Important: Remind riders to look at the Display and note the icons that they are reading.
Page 40 of 106 c. d. e. f. g. h. i. j. k. l. Basic Rider Optimization Training for the Segway HT Instruct riders to level the Platform (i and p Series) or align the Control Shaft vertically (e Series) and tap the Mode Button once again. (Make sure that e Series riders know that they are about to engage E-Stand.) Ask riders to step onto their Segway HTs.
Basic Rider Optimization Training for the Segway HT Page 41 of 106 Drill #2: Controlled Stop Avoid having to stop too quickly by assessing your speed and any obstruction that would require you to stop. Anticipate pedestrians, animals and cars, especially when passing a side street, path, or row of shops. Be aware that you can stop too quickly on the Segway HT resulting in loss of traction and potentially falls, injury and damage to the Segway HT. S T O P S T O P 1.
Page 42 of 106 Basic Rider Optimization Training for the Segway HT Drill #5: Loose and Tight Slalom 1. Turn around cones placed at 12-foot (4 meter) intervals 2. Practice leaning into turn and maintaining a continuous motion 3. Practice narrowing the approach. 4. Do not exceed “end zone” line. 5. After 5-10 repetitions, tighten the cones to 6-foot (2 meter) intervals.
Basic Rider Optimization Training for the Segway HT Page 43 of 106 Normal Operation The following Display icons should appear each time you power on your Segway HT. Display Icon Definition User Response Startup test being performed. (All segments should be displayed, with no backlight). Wait before attempting to use the Segway HT. Segway HT is in Power Assist Mode (full battery charge level indicator shown). Do NOT attempt to step on the Segway HT. It is not in Balance Mode.
Page 44 of 106 Display Icon Basic Rider Optimization Training for the Segway HT Definition The Steering Grip is turned to the left at startup. The Steering Grip is turned to the right at startup. User Response Be sure your hand is not turning the Steering Grip. Gently move the grip to ensure it is in the center (straight-ahead) position. Right rear Rider Detect Sensor is engaged at startup. Right front Rider Detect Sensor is engaged at startup.
Basic Rider Optimization Training for the Segway HT Page 45 of 106 Critical Faults During Balance If, during normal riding, the system detects a critical system fault, it will perform a Safety Shutdown by reducing speed to zero and giving the Stick Shake Warning. At that time, the Display will show the following icon: Display Icon Definition User Response The system has detected a critical error and is slowing to zero speed before Safety Shutdown (full Battery Pack charge level indicator shown).
Page 46 of 106 Basic Rider Optimization Training for the Segway HT System Faults If the Segway HT detects a fault in the hardware of the Segway HT, one of the following icons (which are red and always displayed together with a wrench icon) will appear in the Display. The Segway HT cannot be used until the fault is cleared. Attempt these steps in the order listed to clear the fault. If you are unsuccessful, contact Segway Customer Support at www.segway.com or call 1-8664SEGWAY (1-866-473-4929).
Basic Rider Optimization Training for the Segway HT Page 47 of 106 Now, break the group into two parts, if there are more than 6 participants. Ask the participants to go around the room counting off A – B – A – B – A – B, etc. Say, “Group A, come with me for the first ride, Group B, stay here and complete this exercise.” Say to Group B: “You can work in groups of 2-3. When you have finished, you can take a break. Be sure to meet back here at XXX time.
Page 48 of 106 Basic Rider Optimization Training for the Segway HT (1) (2) Startup test being Power Assist Mode. performed. Do not step Full Battery Packs. Do on. not step on. (5) Slow to a stop and step off. Battery packs too low to allow continued operation. Segway HT will perform a Safety Shutdown. (6) Right front Rider Detect Sensor is engaged at startup. Clear Mat. Remove weight from Platform. (3) Balance mode. Full Battery Packs. OK to step on. (4) Balance mode. Battery Packs at 20%.
Basic Rider Optimization Training for the Segway HT Page 49 of 106 Summary Generally, what do the colors; Green, Orange and Red indicate? Classify the actions to take, dependent only on the color in the Display. Green Orange Red Ok to proceed. Do not step on. Error condition, step off in a controlled manner or do not step on. Describe the expressions of the faces in the Display. What are they telling you? Smile Straight-faced Frown Happy: all systems go. Concerned: Reduced performance.
Page 50 of 106 > Basic Rider Optimization Training for the Segway HT Session 4 Safety Features Who. What. Where. Method. Entire group Demonstrate product design features. Allow each participant to experience each one. Riding space Observation and experiential learning—watching and riding the Segway HT Timing Total Time 45 min Introduction In this session, the riders will be introduced to the design features of the Segway HT. They will see examples of features being induced by the instructor.
Basic Rider Optimization Training for the Segway HT Page 51 of 106 The motor for each wheel (right/left) is connected to the front and rear drive systems. This allows either the front or the rear drive system to produce torque to the motor shaft. The system uses independent controllers for the front and rear drive systems. Like the Battery Packs, the redundant capability ensures functionality in the unlikely case of a module failure.
Page 52 of 106 Basic Rider Optimization Training for the Segway HT Normal Operation Reduced Performance (transient conditions) Speed Limited or reduced to zero: > Fewer than three Rider Detect Sensors depressed > Tilt sensors saturated (excessive lateral acceleration or roll angle) > System too hot > Battery Packs low or not enough power to perform the requested action (riding too fast up or down a hill) > Battery Packs too full to accept more energy from regenerative braking while traveling down a hill
Basic Rider Optimization Training for the Segway HT > > > Page 53 of 106 If Charge is too low: When there is not enough charge in the Battery Packs, Speed Limiter will engage. Analogy: similar to how your muscles work. The first few seconds after power on Analogy: “Like waking up in the morning.” It takes a few seconds for the Balance Sensor Assembly to assess the orientation of the Segway HT. During this time, the Speed Limiter is engaged.
Page 54 of 106 Basic Rider Optimization Training for the Segway HT Attempting to exceed the speed limit results in two undesirable outcomes: > Posture that is detrimental to safe riding Since the Handlebar is pressed into your torso, your arms and legs are not in an appropriate position. Your legs will generally straighten, as you lean back on your heels due to the aft tilt of the Platform. You will have a difficult time correcting in case of any changes in the terrain, or in your speed.
Basic Rider Optimization Training for the Segway HT Page 55 of 106 Run along with one participant at a time, as s/he induces the speed limiter. > > > Explain that you are exposing them to this experience so they will know how to recognize the Segway HT behavior and respond properly. Emphasize that the proper response when they feel speed limiter is to SLOW DOWN as much as necessary to regain proper posture. This may mean slowing to a complete stop if the speed limit has been set to zero.
Page 56 of 106 Basic Rider Optimization Training for the Segway HT Guide each participant to step off her Segway HT, enter Power Assist Mode, tilt the Platform backward, and place a foot on the Mat. The Segway HT will give the Stick Shake Warning. Participants have the opportunity to experience this warning in a controlled setting. Forward versus Backward: Having Speed Limiter move the bar forward cannot regulate backward speed.
Basic Rider Optimization Training for the Segway HT Page 57 of 106 Rider Detection Demonstration – i and p Series Demonstrate Rider Detection with an i or p Series Segway HT: 1. Put the Segway HT into Balance Mode. 2. Do not step on. 3. Roll the Segway HT forward a few feet at normal walking speed– until you hear and feel the Stick Shake Warning. 4. Continue a few more until the Segway HT switches to Power Assist Mode. 5.
Page 58 of 106 Basic Rider Optimization Training for the Segway HT Note: If the participant experiences Stick Shake Warning with an e Series Segway HT, while placing it into E-Stand, he should NOT grab the Handlebar and attempt to pull or push the Segway HT. This activity often results in accidentally altering the center of gravity. The Segway HT will respond by accelerating forward or backward to regain balance. The Segway HT may move toward or away from the user, which could result in injury or damage.
Basic Rider Optimization Training for the Segway HT Page 59 of 106 Explain: “I will be alongside you. I will insert the fault insertion Key, simulating a disconnect between the Control Shaft Cords and the Controller Boards. I want you to remain on the Segway HT until it is stopped, then step down off the Platform with both feet. I will be holding the Segway HT when it slows and comes to a stop.
Page 60 of 106 Basic Rider Optimization Training for the Segway HT Avoid loose objects and materials A person can also slip by stepping on a branch, cord, or other object that rolls under foot or by stepping on loose materials like small stones. The Segway HT can slip in the same way. To be safe, you must avoid riding over loose objects or materials. Avoid steep slopes A person is more likely to slip walking up or down a steep slope because he needs more traction.
Basic Rider Optimization Training for the Segway HT 5. > > > > > > > > Page 61 of 106 When will the Segway HT give a Stick Shake Warning? Riding aggressively, accelerating or stopping abruptly. Riding against the Handlebar. Riding on rough terrain or steep slopes. Riding against an obstruction. Riding backward. During Safety Shutdown. Moving a Segway HT with no rider on the Platform while in Balance Mode. Stepping onto a Segway HT Platform while in Power Assist Mode. 6. Describe Rider Detection.
Page 62 of 106 > Basic Rider Optimization Training for the Segway HT Session 5 Agility Track – Riding Skills Who. What. Where. Method. Entire group Negotiate terrain features on agility track Agility track Observation and experiential learning—watching and riding the Segway HT. Timing Total Time 45 min Introduction In this session, the riders will practice their riding techniques and improve their understanding of the Segway HT’s capabilities.
Basic Rider Optimization Training for the Segway HT Page 63 of 106 Agility Track The Segway agility track is designed to optimize the rider’s effective use of the Segway HT in real world environments. The rider will practice steering control, lateral stability, speed control and absorbing shock over a variety of surfaces.
Page 64 of 106 > Basic Rider Optimization Training for the Segway HT Be aware of ground clearance. Doors Practice riding through doorways in order to familiarize yourself with your new height and width. Approach doorways carefully, and remember that you are approximately 8” taller and slightly wider than when you are walking. > Bend your knees and body to avoid hitting the top of the doorframe and to absorb the shock of any transition between the two rooms.
Basic Rider Optimization Training for the Segway HT Page 65 of 106 Note: The dowel exercise is for the student to experience the sensation of loss of traction. As with all exposure exercises, practicing this outside the classroom, without the appropriate instruction, is never encouraged. Demonstrate: Place a dowel on the floor and demonstrate pulling the i or p Series model over the dowel.
Page 66 of 106 > Basic Rider Optimization Training for the Segway HT Be prepared to increase forward lean to ride up incline. Single Wheel Terrain Features (Potholes) Discuss the fact that most downtown/city riding environments have many potholes and curb cuts. These pose a challenging environment that may cause over-confident riders to ignore the potential problems. Illustrate the lateral instability that tends to happen when you hit a pothole going at a little speed.
Basic Rider Optimization Training for the Segway HT > Page 67 of 106 Session 6 Maintenance and Service Who. What. Where. Method. Entire group Perform customer-serviceable parts procedures on the Segway HT.
Page 68 of 106 Basic Rider Optimization Training for the Segway HT Procedures for replacing or installing User–serviceable parts include: > Replacing the Battery Packs > Replacing a Tire/Wheel Assembly > Replacing the Mat > Securing or Replacing the Front Trim > Replacing the Fender > Replacing a Parking Stand (i Series only) > Replacing the Handlebar/Control Shaft Assembly > Replacing the Fixed Grip > Replacing the Steering Grip > Replacing the Charge Port Cover > Replacing the Control Shaft Clamp > Ins
Basic Rider Optimization Training for the Segway HT Page 69 of 106 At 140°F Battery Pack temperature (60°C), the Segway HT will perform a Safety Shutdown. This temperature can potentially damage the Battery Packs. The Segway HT can be restarted and will operate normally when the Battery Packs have cooled down. Safety Guidelines WARNING! Unplug and disconnect your Segway HT from AC power before removing or installing Battery Packs.
Page 70 of 106 Basic Rider Optimization Training for the Segway HT Even if you do not intend to immediately use your new Segway HT, you should still charge the Battery Packs for at least 12 hours as soon as possible. You should always plug your Segway HT into AC power when it is not in use. Otherwise, the Battery Packs could fully discharge over time, causing them permanent damage. You do not need to worry about overcharging.
Basic Rider Optimization Training for the Segway HT Page 71 of 106 Charging Failures If a failure is detected during charging, all charging will stop. Depending on the nature of the failure, a solid red charging indicator light will be displayed or the charging indicator will be off. If either or both charging indicators are off or red, do this: > If the charging indicators are off (no illumination), check to make sure that AC power is present.
Page 72 of 106 Basic Rider Optimization Training for the Segway HT Do not ride your Segway HT if there is inadequate charge in the Battery Packs (indicated by the red unhappy face icon in the Display and no segments around the perimeter). Carefully monitor your Display and be prepared to step off if your battery charge becomes completely depleted. The battery charge level display shows the relative charge level.
Basic Rider Optimization Training for the Segway HT Page 73 of 106 Regenerative Braking The Segway HT has a regenerative braking system that charges the Battery Packs when descending a hill or slowing down. Replacing Battery Packs Battery Packs should last the equivalent of 300 to 500 full charges. As your Battery Packs near the end of their useful life, you will notice that they need more frequent charging and that your Segway HT has reduced range.
Page 74 of 106 Basic Rider Optimization Training for the Segway HT Required Tools You will need the following tools: > Hex wrenches, sizes 2.5, 3, 4 and 5MM > Torque wrench with parameters where 50 Newton Meters (N-m) falls near the middle of the range > 16MM deep socket > T-15 or T-20 six lobed wrench (depending on Segway HT vintage) > Flathead screwdriver > Air pressure gauge > Tire pump > Plastic or rubber mallet > Alcohol wipes > Tweezers HT Fastener Guidelines 1. Use only Segway-provided fasteners.
Basic Rider Optimization Training for the Segway HT Page 75 of 106 Replacing the Battery Packs Tools Required: 3.0mm hex wrench, torque wrench Before you begin: Directions: WARNING! Do not attempt to open Battery Packs. The cells within the Battery Packs contain toxic substances. If the casing of a Battery Pack is broken or if a Battery Pack emits an unusual odor or excessive heat or leaks any substance, do not use the Battery Pack.
Page 76 of 106 Basic Rider Optimization Training for the Segway HT Replacing a Tire/Wheel Assembly Tools Required: 16mm socket wrench, rubber or plastic mallet, torque wrench, alcohol wipes, air pressure gauge, tire pump Before you begin: > Make sure Segway HT is shut down and not plugged into AC. > Place a carpet or pad on the floor, to protect the wheel when you tip the Segway HT onto its side.
Basic Rider Optimization Training for the Segway HT Page 77 of 106 Replacing the Mat Tools Required: none Before you begin: Make sure Segway HT is shut down and not plugged into an AC outlet. If Segway HT is an e Series, you must first remove lower cargo bags and structure. Directions: 1. Lift Mat off Platform. For i and e Series models only, pull both “ears” of the Mat inward, out of fender channels. 2.
Page 78 of 106 Basic Rider Optimization Training for the Segway HT Replacing the Fender Tools Required: T-15 or T-20 six lobed wrench (depending on fastener size), 16mm deep socket wrench, torque wrench capable of 1.5 N-m to 50 N-m, plastic or rubber mallet, alcohol wipes Before you begin: > Make sure Segway HT is shut down and not plugged into AC. > Place a carpet or pad on the floor, to protect the wheel when you tip the Segway HT onto its side.
Basic Rider Optimization Training for the Segway HT Page 79 of 106 Replacing a Parking Stand (i Series only) Tools Required: 4mm hex wrench, T-15 or T-20 six lobed wrench (depending on fastener size), 16mm socket wrench, alcohol wipes, plastic or rubber mallet, torque wrench Before you begin: Tip the Segway HT onto its side so that the outside of the left wheel lays flat against a clean smooth surface.
Page 80 of 106 Basic Rider Optimization Training for the Segway HT Replacing the Handlebar/Control Shaft Assembly Tools Required: 4mm or 5 mm hex wrench (depending on the size of the fastener), torque wrench Before you begin: Make sure Segway HT is shut down and not plugged into an AC outlet. It is unsafe to perform this procedure while you are charging your Segway HT. Directions: 1.
Basic Rider Optimization Training for the Segway HT Page 81 of 106 Replacing the Fixed Grip Tools Required: 5.0mm hex wrench, torque wrench Before you begin: > Make sure Segway HT is shut down and not plugged into an AC outlet. > Do not use the Parking Stand to support the Segway HT while performing this procedure. The Parking Stand is not designed to withstand the forces that may be generated. Instead, support the Platform with an object so that you have easy access to the Handlebar.
Page 82 of 106 Basic Rider Optimization Training for the Segway HT Replacing the Steering Grip Tools Required: 5.0mm hex wrench, torque wrench Before you begin: > Make sure Segway HT is shut down and not plugged into an AC outlet. > Do not use the Parking Stand to support the Segway HT while performing this procedure. The Parking Stand is not designed to withstand the forces that may be generated. Instead, support the Platform with an object so that you have easy access to the Handlebar.
Basic Rider Optimization Training for the Segway HT Page 83 of 106 Replacing the Charge Port Cover Tools Required: flathead screwdriver, alcohol wipes, tweezers Before you begin: Make sure Segway HT is shut down and the AC power cord is removed. CAUTION! The Charge Port Cover is an environmental seal and must be replaced if damaged. Directions: Removal Instructions 1.
Page 84 of 106 Basic Rider Optimization Training for the Segway HT Replacing the Control Shaft Clamp Tools Required: 4.0mm hex wrench, torque wrench The two rubber wedges found in the Control Shaft Base (CSB) hold the Control Shaft in place. Loosening the bolt will allow removal of the Control Shaft. Tightening the 4mm bolt holds the Control Shaft in place and prevents it from rotating. If the Control Shaft rotates even when the wedge clamp is tightened, then the Control Shaft bearing may have broken.
Basic Rider Optimization Training for the Segway HT Page 85 of 106 Installing an Upper Frame and Bag Cargo Structure Tools Required: 2.5mm and 4mm hex wrenches, torque wrench Before you begin: > Make sure Segway HT is shut down and not plugged into an AC outlet. > Do not use the parking stand to support the Segway HT while performing this procedure. The parking stand is not designed to withstand the forces that may be generated.
Page 86 of 106 Basic Rider Optimization Training for the Segway HT Post-repair Checklist Display and Audibility Test LCD – display (Make sure the display properly shows startup test; and Segway HT turns on in Power Assist Mode without an error message in the display.) Sound (Make sure Segway HT produces a beep when a Key is used to power on the Segway HT.) Charging indicator check at the Control Shaft Base (see “Charging Indicators” on page 70.) Operational Test Check for obstructions under the Mat.
Basic Rider Optimization Training for the Segway HT Page 87 of 106 Summary Review these processes in preparation for the Operation and Maintenance Assessment exercise. > > > > > > > > > > > > > > Bring the Segway HT to an open area using Power Assist Mode Note the Battery Pack Charge level. Check the Control Shaft for tightness/rotation and tighten Control Shaft Clamp bolt if necessary. Check the tire air pressure.
Page 88 of 106 > Basic Rider Optimization Training for the Segway HT Session 7 Demonstrating and Guiding a Ride Who. What. Where. Method. Entire class. Learn how to keep new riders safe when they take their first ride.
Basic Rider Optimization Training for the Segway HT Page 89 of 106 The Guide should: > Define his/her role - “Your safety during this short demonstration is my responsibility” > Define the rider’s limits - “Please don’t get on or off until I tell you it’s OK” > Define the Segway HT’s limits - “Don’t get on the Segway HT unless there is a green smiling face”, “it’s not magic- you can make it fall”, “it needs traction to balance” etc.
Page 90 of 106 Basic Rider Optimization Training for the Segway HT Challenging Situations The Guide may encounter the following challenging situations. How will you avoid these challenges? > Stepping On or Off Unexpectedly > Pitch Oscillation > Improper Foot Placement > Turns Immediately > Going for the Curb Stepping On or Off Unexpectedly This situation happens when the Guide is not ready for the rider to step up onto or down off of the Platform.
Basic Rider Optimization Training for the Segway HT Page 91 of 106 Turns Immediately Sometimes a new rider will turn immediately without completely understanding the concept of the Steering Grip. The new rider may either turn immediately when stepping up onto the Segway HT or turn unexpectedly during the demonstration. How to avoid it: > Communicate to the new rider to not turn the Steering Grip when stepping onto the Segway HT. The rider should maintain a light grip on the Handlebar.
Page 92 of 106 Basic Rider Optimization Training for the Segway HT 8. Show how, by tapping the Mode Button, one changes between Power Assist Mode and Balance Mode 9. Demonstrate the left/right motion induced by twisting the Steering Grip while in Balance Mode 10. Demonstrate the proper form for stepping onto the Platform 11. Demonstrate all maneuvers that the rider will be performing 12. Demonstrate the proper form for stepping down off the Platform 13.
Basic Rider Optimization Training for the Segway HT Page 93 of 106 Summary Review the following tips for a conducting a successful guided ride: It is common for the rider to oscillate. If this happens, do the following: > Ask the rider to try to relax and concentrate on standing still, as you hold the Segway HT still.
Page 94 of 106 > Basic Rider Optimization Training for the Segway HT Session 8 Course Summary Who. What. Where. Method.
Basic Rider Optimization Training for the Segway HT Page 95 of 106 Review Goals Being aware of, anticipating, and responding correctly to the environment, your own capabilities and limitations, and those of the Segway HT will enable you to ride in a safe and responsible manner. > > > > > Operate the Segway HT in a controlled and responsible fashion. Recognize environments for which the Segway HT has been designed. Respond to warnings and alerts from the Segway HT.
Page 96 of 106 > Basic Rider Optimization Training for the Segway HT Session 9 Written and Riding Assessments Who. What. Where. Method. Option. Split class into two groups, and then reconvene for review of Written Assessment. Half the class will perform the agility track assessment, while the other half completes the written assessment. Classroom/agility track Assessment of skills and knowledge retention Do not cover this information during the class.
Basic Rider Optimization Training for the Segway HT Page 97 of 106 Written Assessment Please choose only one answer for each question. Chose the best answer to each question. 1. Which of the following displays indicates Power Assist Mode: (d) a. b. c. d. 2. Which of the following best describes Power Assist Mode? (b) a. Whistle, and the Segway HT will follow you around like a puppy b. Power is on, but balancing mechanism is not enabled. Use Steering Grip to power the wheels forward and backward c.
Page 98 of 106 Basic Rider Optimization Training for the Segway HT 7. The following alerts occur when a rider is on the Segway HT, and the Battery Packs reach full depletion: (c) a. The display flashes orange and the Segway HT stick shakes b. The display turns a steady orange and the Segway HT slows down to zero speed c. The display flashes red. If riding continues, the Segway HT performs a Safety Shutdown d. The display goes blank and the Segway HT whistles 8.
Basic Rider Optimization Training for the Segway HT Page 99 of 106 14. What should you do if you see the display on the right? (d) a. Plug in your Segway HT b. Unplug your Segway HT c. Step onto the Platform d. Remove your foot from the Platform 15. The Segway HT does all of the following, except: (b) a. Actively balance forward and backward b. Provide dynamic side-to-side stability c. Limit your speed based on the Key being used d. Turn in place 16.
Page 100 of 106 Basic Rider Optimization Training for the Segway HT 23. A rider powered on her Segway HT after charging it overnight. She checked the battery charge level on the Display and noted that all segments around the perimeter were displayed. She put her Segway HT into Balance Mode, stepped on, and rode a short distance from her house to the top of her driveway.
Basic Rider Optimization Training for the Segway HT Page 101 of 106 29. When riding and you see a green straight face, your first reaction should be to: (b) a. Press the Mode Button b. Slow down c. Stop, Drop and Roll d. None of the above 30. If you are standing beside your Segway HT, while it is in Balance Mode, and it moves quickly forward a few feet (meters) from where you stepped off, what will happen? (a) a. The Segway HT stick shakes b.
Page 102 of 106 Basic Rider Optimization Training for the Segway HT 37. If the Segway HT is trying to communicate a safety critical message, the rider would expect to: (d) a. Hear the message b. Feel the message c. See the message d. All of the above 38. The reason that the Segway HT sometimes limits your speed is: (c) a. The Segway HT capabilities have been reduced for environmental reasons b. You reached top speed for the existing conditions c. Either a or b d. None of the above 39.
Basic Rider Optimization Training for the Segway HT Page 103 of 106 Match the number in the illustration to the description below: 42. To straighten the Handlebar, loosen the Control Shaft Clamp bolt ________(7) that holds this clamp together, 43. Tap the Mode Button ________(1) to change from Power Assist to Balance Mode or hold for 2-3 seconds to power down. 44. Disconnect the Control Shaft ________(8) from the Base, to check the Control Shaft Cord connectors. 45.
Page 104 of 106 Basic Rider Optimization Training for the Segway HT Answer Key 1. d 26. a 2. b 27. b 3. a 28. c 4. d 29. b 5. c 30. a 6. a 31. d 7. c 32. a 8. d 33. b 9. b 34. d 10. a 35. c 11. a 36. c 12. d 37. d 13. a 38. c 14. d 39. d 15. b 40. d 16. c 41. c 17. a 42. 7 18. a 43. 1 19. d 44. 8 20. d 45. 6 21. c 46. 4 22. b 47. 2 23. b 48. 9 24. a 49. 3 25. b 50.
Basic Rider Optimization Training for the Segway HT Page 105 of 106 Riding Assessment Instructor Guidelines for Riding Assessment > > > > > Instruct the participants to choose a helmet and a Segway HT, and meet you at the agility track. Assess each rider as s/he negotiates the agility track. (It is OK to direct them through the course, but don’t coach them on riding skills.) Observe if a rider hits a cone or does not negotiate any terrain in a controlled and graceful manner.
Page 106 of 106 Basic Rider Optimization Training for the Segway HT Notes: Instructor Guide and Participant Workbook © Segway LLC 2002 Rev 3.
