User Guide

IoT into the Wild
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12. Trouble Shooting
12.1 Sensors can’t join LoRa network, how to do?
1) Check the gateway frequency configuration. Make sure the gateway and Sensor Node
have the same uplink and downlink frequency.
2) Check the real-time log and RESET the sensor to see if there are any sensor data
packets. If there are packets, check whether the gateway is sending downlink packets.
3) If the channels and other configurations are correct and the gateway logs do not have
packets, please contact technical support.
12.2 Why is the new sensor’s battery not 100%?
Battery power detection is not high precision. Its principle is to measure the supply voltage,
when the power is turned on and repeatedly RESET, the voltage is unstable, so it is not
100%. When the sensor is stable, the power will be more accurate.
12.3 Support
Support is provided Monday to Friday, from 09:00 to 18:00 GMT+8. Due to different time
zones, we cannot offer live support. However, your questions will be answered as soon as
possible in the before-mentioned schedule.
Provide as much information as possible regarding your enquiry (product models, accurately
describe your problem and steps to replicate it etc.) and send a mail to: [e-mail]
12.4 Document Version
Version
Date
Description
Editor
V1.0.0
5/01/2022
First edition
Jenkin Lu
V1.0.1
6/14/2022
Add App description
Jenkin Lu
V1.0.2
7/21/2022
Delete some steps
Jenkin Lu