Instruction Guide

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Figure 13. The alert notification on the APP
3.4 Troubleshooting
• The sensing care mattress is always off-line on user interface of CMS:
1. Please check the mattress battery is on or working.
2. Please check the gateway is powered on or working.
3. Please check the Wi-Fi connection of the router is capable of external network.
4. If the sensing care mattress is still off-line, please re-plug the power of the mattress
gateway.
• The user is not in bed, but the user interface of CMS shows the user is on bed:
1. Check the position of sensing care mattress is right.
2. Check whether heavy stuff is atop the mattress, if yes, please remove it.
3. If the problem is not solved after the above procedures, please re-plug the power of the
mattress gateway.
• The PC-based or APP-based user interface of CMS does not work normally:
1. Please check the Wi-Fi connection of the router is capable of external network.
2. Please check if the web link is correct.
3. Please refresh the UI again.