Installation guide

Digital Monitoring Products XRSuper6/XR20/XR40 Installation Guide
18
TROUBLESHOOTING
XRSuper6/XR20/XR40 Installation Guide Digital Monitoring Products
19
TROUBLESHOOTING
Troubleshooting
23.1 Troubleshooting Section
This section of the Installation Guide provides troubleshooting information for use when installing or
servicing an XRSuper6/XR20/XR40 system.
Problem Possible Cause Possible Solutions
Keypad displays “SERVICE
REQUIRED”
J16 Jumper is installed. Remove the J16 reset jumper.
Open or short on the green data wire to
the keypad.
Check for broken or shorted wires between
the panel and the keypad.
Bad keypad or zone expander.
Replace with a new or repaired keypad or
zone expander.
Keypad display is not functional.
When a key is pressed, only a
short beep is emitted.
Open or short on the yellow data wire to
the keypad.
Check for broken or shorted wires between
the panel and the keypad.
Bad keypad or zone expander.
Replace with a new or repaired keypad or
zone expander.
Keypad beeps when keys are
pressed, but will not allow the
user to arm or disarm, or enter
the User Menu.
Two or more keypads are assigned to the
same address.
Set each keypad on the system to a unique
address.
23.2 Common Keypad Displays
Listed below are several keypad messages you may see on the display. Follow the instructions in the Possible
Solutions column to correct the problem.
Message
Tone at
Keypad
Meaning Possible Solutions
INVALID CODE No
The user code you have entered is not
recognized by the system.
Check the user code and try again.
CLOSING TIME
(XR20/XR40 Only)
Yes
The schedule has expired but the area has
not been armed.
Users still on the premises need to arm the system
or extend the schedule to a later time.
LATE TO CLOSE
(XR20/XR40 Only)
Yes
The system was not armed at its
scheduled closing time.
Users still on the premises need to arm the system
or extend the schedule to a later time.
SYSTEM BUSY No
The system is performing another task
with a higher priority.
Wait a few moments for the system to complete
the task. Make sure the J16 jumper is not on the
panel. If the message displays for a long period
of time, the processor could be locked up.
NON-POLLED
ADDRESS
770
Keypad
only
Remote programming is in progress or
the keypad address is not programmed
correctly.
Adjust keypad address to the appropriate number
for the panel type.
TRANSMIT FAIL Yes
The panel has attempted to communicate
with the central station 10 times and has
not succeeded.
Verify your communication type, account number,
and phone number. Make sure the telephone line
is connected and working properly.
ENTER CODE
(When entering
Programming)
No
A lockout code has been programmed for
the panel.
Enter the lockout code.
MAN NUMBER No
A service man number has been assigned
using Remote Link.
Enter your Service Man Code to obtain access to
the panel.