Specifications

Scanning and Communications Problems
PlantScape Server and Client Configuration Guide 535
Finding Out Which Processes Are Running
Use Microsoft Windows Task Manager to check which processes are currently
running.
Gathering Information Using the Diagnostic Capture Tool
The Diagnostic Capture Tool allows you to easily save your log file, trace
information and other diagnostic information in a single zip file. You can send
this file to technical assistance for help with diagnosing problems in your system.
To access the Diagnostic Capture Tool, select (whichever is appropriate):
• Start
⇒
Programs
⇒
PlantScape Server
⇒
Diagnostic Capture Tool for
the PC running the server software
• Start
⇒
Programs
⇒
PlantScape Client
⇒
Diagnostic Capture Tool for
the PC running only Station software.
Gathering Information from the Log File
To access the log file, select Start
⇒
Programs
⇒
PlantScape Server
⇒
Diagnostic Tools
⇒
PlantScape Server Log
You can use the tail utility to gather information from the PlantScape log file. For
details of the tail utility, refer to “tail” on page 514.
Performing a Communications Trace
The PlantScape trace utility can be used to record communications activity for
Stations and channels. For details of the trace utility, see “trace” on page 515.
Restoring Communications with the CDA Server
If you are using Honeywell Hybrid Controllers in your system, you might
encounter a “CDA Comms” alarm. This alarm is flagged by the message that “the
server has lost communication with the CDA Server”. It indicates that the server is
unable to communicate with the CDA Server process.
If the process is not running, you need to start it. If it is running, you need to
restart it.
plscpcg.book Page 535 Monday, May 28, 2001 10:11 AM