Specifications

22 – Troubleshooting Advice

534 R400

Scanning and Communications Problems

If you need to contact Honeywell Technical Support for assistance with a

problem, the support engineer might ask you for certain information to help

diagnose the problem. This section describes how to gather useful information

for troubleshooting by Honeywell.

Determining Which Software Is Installed

You use the setup utility to view details of the software options that are installed

at your site. For more information see “setup” on page 486, or the Server and

Client Installation Guide.

Gathering Information about the Current Scanning Load

The Station display page number 10 shows statistics for PlantScape’s scanning

system. It indicates if any of the communications channels are in a state of

overload.

To call up the Scanning Statistics display, press the Page function key (<F5>) and

then enter 10 at the prompt in the top right-hand corner of the window.

For more information about scanning loads, refer to “Point Scanning” on

page 145, “Checking the Scanning Performance of Your System” on page 190,

and “lisscn” on page 512.

Measuring the Current System Loading

The current CPU loading can be measured by the Windows Performance Monitor.

To measure CPU load:

Start Performance Monitor.

Select Add to Chart from the Edit menu.

Select the Processor object and the counter % Processor Time.

Click Add then Done.

Windows Performance Monitor also gathers information about other aspects of

system performance such as free memory. Consult the documentation or online

help for more details.

plscpcg.book Page 534 Monday, May 28, 2001 10:11 AM