Specifications

22 – Troubleshooting Advice
532 R400
Troubleshooting Station Connections and Station
Displays
Use the following suggestions to help with Station connection and Station display
problems.
Server (Local) Station Connections
Before attempting to establish a connection between the server (or local) Station
and the server, check that you have defined the Station in the server database and
defined the Station as local in the Station Setup file (as described in “Configuring
Station Connections” on page 63).
If the Station is having problems connecting to the server, check the following.
• If the message “Connecting” or “Timeout on connect” is displayed in the
Station message zone, verify that TCP/IP has been configured and that the
program responsible for accepting connections from Stations (ripsd.exe)
is running.
Use Microsoft Windows Task Manager to check which processes are
running. If the Station program is not running, the problem is probably the
result of an incorrect installation.
• If the message “Waiting for Host Communications” is displayed, check that
the server is running.
LAN Station Connections
If you cannot establish a connection between a LAN Station and the server:
• Check that you have connected the hardware and installed the LAN software
as described in the Server and Client Installation Guide.
• Follow the procedures described for troubleshooting a server (local) Station
connection (see “Server (Local) Station Connections” on page 532).
• Use standard networking utilities such as ping, telnet, and so on, to
ascertain network connectivity.
plscpcg.book Page 532 Monday, May 28, 2001 10:11 AM