User`s manual

Page 44

APPENDIX

FAQ

Question: Why is there no audio when playing back?

Answer:

• Check to see that the audio settings for the channels are correct.

• Audio is off in record menu

Question: Why is my system time not correct?

Answer:

• Wrong setting or user did not click OK to conﬁrm

Question: Why doesn’t motion detection work?

Answer:

• The setting of motion detection area is not correct

• Sensitivity is too low

Question: Why do I have no disc or disc mount error?

Answer:

• The data being downloaded exceeds the capacity of backup device

• The backup device is incompatible

• The backup device is damaged

Question: Why doesn’t the Remote Control work?

Answer:

• The remote control is too far from the DVR

• Remote control batteries are dead or low

• Remote control is damaged, check by using the control on the DVR

Question: Why can’t I log in over the Internet?

Answer:

• Check the network to see if it is connected. Check if LINK or 100M LED is displayed normally on

the panel; use ping xxx.xxx.xxx.xxx (DVR IP) to check if the Internet is linked properly.

• Make sure you are running Windows 7, Vista or XP operating system and Internet Explorer 6.0 - 8.0