User guide

PN# 500-13800
Page 8 Rev. D, 04/11
APPENDIX A
Troubleshooting
Problem Lock Does Not Generate a Magnetic Field Points of Reference
Check for specified voltage at Magnalock Section 2
Solution
Check for specified current draw at Magnalock Section 2
Problem Reduced Holding Force Points of Reference
Check DC power source is Full-Wave Rectified
(Half-wave Rectifier or AC Power unacceptable)
Section 6.2
Check for specified voltage at Magnalock Section 2
Check for specified current draw at Magnalock Section 2
Check strike mounting for proper installation Sections 5.2-5.5
Solution
Check the Magnalock and strike for obstructions
and that contact surfaces are properly cleaned
Section 8
Problem BondSTAT Does Not Report Secure Points of Reference
Check for specified voltage at Magnalock Section 2
Check for specified current draw at Magnalock Section 2
Check strike mounting for proper alignment and
pivoting for proper closure to Magnalock
Table A / Section 5.5.2
Solution
Check the Magnalock and strike for obstructions
and that contact surfaces are properly cleaned
Section 7
Problem DPS Does Not Report Door Status Points of Reference
Check strike mounting for proper alignment Table A / Section 5.5.2
Check for proper door closure Section 7
Check for proper voltage/current on switch Section 2
Solution
Check resettable protection device Section 1
Problem The Magnalock Does Not Release Points of Reference
Make sure no voltage is present at Magnalock Section 2
Make sure the Magnalock is not drawing current Section 2
Check if the strike is sticky and hard to release Section 7
Solution
Check the Magnalock and strike for obstructions
and that contact surfaces are properly cleaned
Section 7
Problem The Magnalock is Dirty or Rusty Points of Reference
Solution
Improper cleaning – Maintenance Equipment Section 7
Problem
Electronic Noise Interference with
Access Control System
Points of Reference
Solution
Check for voltage from Magnalock to door frame.
There should be no voltage present.
Section 2
IF PROBLEMS PERSIST CALL SECURITRON TOLL FREE
(800) MAG-LOCK
[phone]