System information

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7
7. Troubleshooting
This chapter provides information about troubleshooting the wireless access point. After each
problem description, instructions are given to help you diagnose and solve the problem. For the
common problems listed, go to the section indicated.
• Is the wireless access point on?
See Basic Functioning on page 100.
• Did I connect the wireless access point correctly?
See Basic Functioning on page 100.
• I cannot access the Internet or the LAN.
See You Cannot Access the Internet or the LAN from a Wireless-Capable Computer on
page 101.
• I cannot access the wireless access point from a browser
.
See Y
ou Cannot Configure the Wireless Access Point from a Browser on page 102.
• A time-out occurs.
See When You Enter a URL or IP Address a Time-Out Error Occurs on page 103.
• I have problems with the LAN connection.
See Troubleshoot a TCP/IP Network Using the Ping Utility on page 103.
• The date or time is not correct.
See Problems with Date and Time on page 105.
You can find the following troubleshooting information in Chapter 4, Management:
• I cannot remember the wireless access point’
s configuration password.
See Change the
Administrator Password on page 61.
• I want to clear the configuration and start over again.
See Restore the Wireless Access Point to the Factory Default Settings on page 58.