Installation guide

1-4 Chapter 1: Installation
SP201-SA™ Customization and Maintenance Guide
shipping costs. If you specify another method of shipment, you
must specify the courier and provide your customer account
number with the courier.
International shipments must be door to door. In addition, freight,
duties, and taxes must be prepaid for international shipments.
We recommend the following freight companies:
• United Parcel Service (UPS) (www.ups.com)
• FedEx (www.fedex.com)
• Airborne Express (www.airborne.com)
• DHL Worldwide Express (www.dhl.com)
• Emery Worldwide (www.emeryworld.com)
Note: In addition to the costs stated above, there may be other
charges. The following costs may be incurred during the repair
process:
• No-Fault-Found Fee: Regardless of the warranty status of the
product, a charge will be assessed if there is no fault found with an
item returned for repair. A purchase order or pre-payment to
cover this charge is required prior to the return of the equipment
from Encore Networks to the customer.
• Unrepairable-Item Fee: Each unrepairable out-of-warranty item
returned for repair is subject to an hourly diagnostic fee, with a
two-hour minimum and a four-hour maximum per item. Your
purchase order must reflect this understanding. If the item cannot
be repaired, you will have the following options:
- You may have the equipment returned to you at your expense, in
accordance with our policy that the customer is responsible for
all shipping costs for out-of-warranty items.
- You may send written authorization for us to scrap the item at
our site.
Either way, our invoice to you will include the diagnostic fee for
the unrepairable item.