User manual

Technical support report
The Technical Support Report page is an invaluable resource for the SG technical
support team to analyze problems with your SnapGear unit. The information on this page
gives the support team important information about any problems you may be
experiencing.
Note
If you experience a fault with your SnapGear unit and have to contact the SG technical
support team, ensure you include the Technical Support Report with your support
request. The Technical Support Report should be generated when the issue is occurring
on each of the appliances involved, and attached in plain text format. Otherwise, the
Secure Computing technical support staff are unlikely to have enough information to
assist you.
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