Specifications

Requesting Technical Support  7
About This Guide
Requesting Technical Support
Technical product support is available through the Juniper Networks Technical
Assistance Center (JTAC). If you are a customer with an active J-Care or JNASC
support contract, or are covered under warranty, and need postsales technical
support, you can access our tools and resources online or open a case with JTAC.
 JTAC policies—For a complete understanding of our JTAC procedures and
policies, review the JTAC User Guide located at
http://www.juniper.net/customers/support/downloads/710059.pdf
.
 Product warranties—For product warranty information, visit
http://www.juniper.net/support/warranty/
.
 JTAC hours of operation—The JTAC centers have resources available 24 hours a
day, 7 days a week, 365 days a year.
Self-Help Online Tools and Resources
For quick and easy problem resolution, Juniper Networks has designed an online
self-service portal called the Customer Support Center (CSC) that provides you with
the following features:
 Find CSC offerings—http://www.juniper.net/customers/support/
 Find product documentation—http://www.juniper.net/techpubs/
 Find solutions and answer questions using our Knowledge Base—
http://kb.juniper.net/
 Download the latest versions of software and review your release notes—
http://www.juniper.net/customers/csc/software/
 Search technical bulletins for relevant hardware and software notifications—
http://www.juniper.net/alerts/
 Join and participate in the Juniper Networks Community Forum—
http://www.juniper.net/company/communities/
 Open a case online in the CSC Case Manager—
http://www.juniper.net/customers/cm/
 To verify service entitlement by product serial number, use our Serial Number
Entitlement (SNE) Tool—
https://tools.juniper.net/SerialNumberEntitlementSearch/
NOTE: When entering a keyword, you only have to type enough letters to identify the
word uniquely. For example, typing set adm u ang j12fmt54 is enough to enter
the command set admin user angel j12fmt54. Although you can use this shortcut
when entering commands, all the commands documented here are presented in
their entirety.