User's Guide

9
Doc. No. A21030692 Rev. B ECO: 13685 Date: 03/16/2022
POLICY AND PROCEDURES
Ordering New or Replacement Transmitters
Transmitters and straps are purchased directly from Secure Care Products. Please call 1-800-451-7917 to order transmitters.
Transmitters and straps will typically be shipped within two weeks after receipt of your order. All transmitter sales are final
because they are date sensitive products. Transmitter straps are sold by the dozen for a single use.
Transmitter Warranty
Just prior to shipping all transmitters are labeled with a warranty date indicating their expected end of life. The actual
expiration date is the last day of the month labeled on the transmitter. If within this warranty period a transmitter is not
performing to our specification, CALL our toll free number (1-800-451-7917), for a TXRA (Transmitter Return
Authorization) BEFORE returning any Transmitter.
A replacement transmitter will be sent along with a postage paid label marked with a Return Authorization number. Simply
replace the suspect transmitter with the new replacement and send the suspect transmitter back to Secure Care Products within
15 days with facility name and address, and the TXRA Number displayed, and a description of the transmitter problem.
When the transmitter is returned to Secure Care Products, it is tested on a system similar to that in the facility to verify
whether or not the transmitter is working to our specifications.
● If the transmitter fails testing, a credit may be given. The value of the credit is calculated by deducting the dollar
value of the life remaining (in months) on the transmitter from the cost of the new transmitter. Example: if the
transmitter is rate at 12 months and costs $X, the transmitter cost per month is $X/12. If the transmitter failed at
the end 10 months a credit for 2 months or 2($X/12) may be applied.
● If the transmitter tests properly, and is in good working condition, the facility may not receive a credit for the
transmitter and may be responsible for any freight charges incurred.
● If the transmitter is physically damaged, the facility will be charged the full replacement transmitter charge.
● If the suspect transmitter is not returned to us within the 15-day period, the facility will be charged the full
transmitter amount.
Daily Transmitter Testing
Each day, the aide responsible for the care of the residents utilizing the Secure Care System must ensure that the transmitter
is in place. This must be done at each shift change. Documentation of this check should be made by the nurse's aide.
This should be recorded on the aide's daily checklist for the particular resident. Each transmitter should be tested daily to
ensure working properly. The Hand Held Tester is available to purchase for fast, easy testing of all transmitters.
A documented test of each transmitter at the facility must be made each day. This testing should also include those
transmitters not currently in use. The procedure involves using the transmitter Tester and/or the Exit Panel on the wall by
the exit, and documenting the performance of the transmitter.
Towards the end of this manual is a daily transmitter testing log, which you may find useful.