User's Guide

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Doc. No. A21030692 Rev. B ECO: 13685 Date: 03/16/2022
G. It is important that any installation, set-up, testing, support, operation, maintenance, repair or use involving the system
comply with all local and national electrical and life safety codes. If you have any questions about compliance with those
codes, please contact your local authorities.
H. Secure Care receives and responds to telephone and dial-in inquires (the “Help Line”) about its software, parts and
products for the purpose of discussing users’ experiences with Secure Care’s system, helping users better understand how
their systems work, and providing ideas about what may be causing difficulties. However, Secure Care cannot accurately
diagnose the cause of any problems or give complete instructions on how to fix problems over the telephone or Internet. The
only way to assure that software, parts or products are installed, set-up, tested, supported, maintained or repaired correctly
or that a Secure Care system is functioning properly is to have it examined on site by a qualified service technician. In
addition, Secure Care software, parts and products cannot be operated or used correctly by anyone who has not successfully
completed Secure Care in-service training. Secure Care’s Help Line is not a substitute for on-site diagnosis and servicing by
a qualified service technician or for successful completion of Secure Care in-service training. Secure Care strongly
recommends that any installation, set-up, testing, support, replacement, maintenance or repair of a system that is performed
by a person who has not satisfactorily completed technical training in accordance with standards established by Secure Care
be immediately checked on-site by a person who has completed that technical training.
WARNING: EVEN SLIGHT MODIFICATIONS TO THE SYSTEM OR CHANGES IN THE OPERATING
ENVIRONMENT MAY CAUSE SECURE CARE’S SYSTEM TO MALFUNCTION. THE ONLY WAY TO ASSURE
THAT SECURE CARE’S SYSTEM HAS BEEN INSTALLED, SET-UP, TESTED, SUPPORTED, MAINTAINED, AND
REPAIRED CORRECTLY IS TO HAVE A QUALIFIED SERVICE TECHNICIAN DO THE WORK.
I. Secure Care’s software, parts and products have been designed to augment a facility’s reasonable procedures for protecting
residents, patients, and infants. However, no system or combination of procedures and equipment can eliminate all risk or
assure complete security. Secure Care’s system is not intended as a substitute for the careful identification and monitoring
of residents, patients, and infants by a facility’s professional staff.
2. Limited Warranty
A. Subject to the limitations set forth in this general product warranty statement (as amended from time to time by Secure
Care in its absolute discretion), and unless a different period is specified in writing by Secure Care for a particular product
or service, Secure Care warrants that this product (subject to Secure Care's specified tolerances and excluding any expendable
items), if sold by Secure Care to an authorized Secure Care distributor, shall conform to the specifications which accompany
this product for a period of one (1) year from the date of delivery of this product by Secure Care to a common carrier, f.o.b.
Secure Care’s manufacturing facility in Concord, New Hampshire or, in the case of services, from the date of first provision
of such services. This warranty does not extend to and is not for the benefit of any person other than an authorized Secure
Care distributor who purchases this product from Secure Care, any sub-distributor thereof and/or the customer to whom this
product is first provided for use, by Secure Care, an authorized Secure Care distributor or any sub-distributor thereof. In the
event that this product does not comply with this warranty, Secure Care will, at its option, either repair or replace this product
or refund the purchase price, provided that this product is returned as provided in section 2.b below. Replacement of this
product under warranty will not extend the original warranty period.
Secure Care will also, at its option, either repair or replace this Product after the warranty has expired, for an additional
charge, provided that this Product is returned as provided in Section 2.B below. If Secure Care repairs or replaces this
Product after the warranty has expired, the terms of the warranty set forth in this Section 2.A for a new Product will apply to
the repaired or replaced Product, with the exception that the term will run for ninety (90) days from the date of repair or
replacement.
Repair may include the replacement of parts and products with functionally equivalent, reconditioned parts or products. Any
part or product replaced by Secure Care will become the property of Secure Care upon replacement.
B. Warranty service is available by contacting Secure Care at 800-451-7917 and obtaining a Return Authorization Number.
No Product may be returned to Secure Care without first obtaining a Return Authorization Number. When this Product is
returned to Secure Care, please include the Return Authorization Number and a detailed written description of the problem.
Issuance of a Return Authorization Number by Secure Care will not constitute an admission that there is a problem with the
Product being returned, that any problem is covered by warranty or that Secure Care has any responsibility to repair, replace,
make refunds for or pay claims, costs, damages or liabilities connected with the Product being returned.
NOTE: Transmitters are not repaired, nor is the warranty extended, beyond the expiration date.