User guide

SEAGULL 5000i User Guide
97
Question:
I am not able to receive SMS in GmPRS mode or GmPRS plus Tracking mode. Why?
Answer:
You should be able to receive SMS immediately in these 2 modes most of the time.
However, the receiving will be delayed if there is a continuous IP (GmPRS) data transfer
going on. This may be due to heavy internet surfing, large size file download/upload,
Windows updates, PC software update and frequent GPS location update. If you are
expecting a timely SMS receiving in these 2 modes, please try to limit the internet usage,
turn off the automatic windows and software updates and adjust the GPS reporting
frequency to be more than 1 minute. But before that, make sure the SIM is not full.
Question:
Is there any command that I can send via SMS to remotely reboot the Seagull 5000
i unit?
Answer:
Yes. Remote reboot of system is supported. The command is mentioned in the protocol
document. Refer to the ‘Master Reset’ portion for more information.
This method will work provided,
1. You are using the authorized SIM to send the SMS, which means your number has
been configured as one of the 3 authorized numbers inside the Seagull 5000
i unit.
2. The SIM in the unit is not full.
GMPRS RELATED
Question:
How can I change the GmPRS APN?
Answer:
The APN setting is under Data menu in the handset. Similar setting is also available in
WebConsole.
Question:
Why does the Seagull 5000
i keep rebooting at fixed intervals with GmPRS enabled?
Answer:
After certain numbers of tries, if the unit is still not able to establish the GmPRS connection,
system reboot at fixed interval is anticipated. This could be due to,
1. GmPRS service is not activated in the SIM. You need to firstly activate the GmPRS
service in your SIM before you can initiate a GmPRS session.
2. Poor coverage of the GmPRS network at the particular location.