SYSTEM USER GUIDE BOOK REV 1.
Table of Contents Regulatory Information .............................................................................................. 1 Chapter 1 Introduction .............................................................................................................. 5 Chapter 2 Installation ............................................................................................................... 15 Chapter 3 Using the Handset ........................................................................
Regulatory Information EC Declaration of Conformity: Addvalue Communications Pte Ltd, 28 Tai Seng Street #06-02 , Singapore 534106 declares under our sole responsibility that the Product, brand name as Wideye and model: SEAGULL 5000i voice, data and fax Satellite terminal with a build in GPS tracking system, to which this declaration relates, is in conformity with the following standards and/or other normative documents: ETSI EN 301 681, ETSI EN 301 489-1, -19, - 20, IEC 60945 / EN 60945, IEC 60950-1 AND EN
Safety Summary For the sake of safety and protection, please read the user guide before you attempt to use the SEAGULL 5000i system. In particular, read this safety section carefully. Keep this safety information where you can refer to it if necessary. The following general safety precautions must be observed during all phases of operation, service and repair of this equipment.
Equipment Ventilation To ensure adequate cooling of the terminal, 5-centimeter of unobstructed space must be maintained around all sides of the unit except the bottom side. The ambient temperature range of the terminal is: -10°C to +55°C. The equipment shall not be operated in the presence of flammable gases or fumes as well as any explosive atmosphere. Operation of any electrical equipment in such an environment constitutes a definite safety hazard.
Copyright © Copyright 2011 Addvalue Communications Pte Ltd. All rights reserved. This publication and its contents are proprietary to Addvalue Communications Pte Ltd. No part of this publication may be reproduced in any form or by any means without the written permission of Addvalue Communications Pte Ltd. Warranty Addvalue Communications Pte Ltd has made every effort to ensure the correctness and completeness of the material in this document.
1 Introduction The SEAGULL 5000i is a voice, data and fax satellite terminal with a build-in GPS tracking system specially designed for reliable performance in the harsh maritime and land environment. This affordable, easy-to-install and user-friendly terminal enables users to make satellite voice calls to normal PSTN phones, mobile phones and other satellite phones through the Thuraya satellite network.
Features Handset • Supports basic telephony functions, Calling Line Identification Presentation (CLIP) and Short Message Services (SMS) • Phone book retrieval from the SIM card • Call log: last 5 missed, received and dialed calls each with date and time stamps • Menu-driven graphical user interface with 65K colors, 220 x 176 pixels, 2” TFT LCD screen • MMI in English and Chinese • Back-lit keypad • 2.
Recommended Cable lengths for Active antenna SAT & GPS Cables Cable Type Loss @ 1.6GHz [dB/m] Maximum Cable Length [m] LMR400 0.174 40 LMR240 0.335 20 LMR195 0.
General specifications Thuraya Approved Compliant to CE Service Voice Standard IP: SMS: Fax: up to 60/15 kbps up to 160 characters up to 9.
Packing list Below Deck Unit (BDU) Handset Handset wall mount cradle Passive antenna (ADU) Antenna mounting kit RF cable (5 meters) for GPS signal RF cable (5 meters) for Satellite signal SEAGULL 5000i User Guide 9
Hands free headset Power cable Grounding cable RJ45 Ethernet cable Starter Kit (Quick Start Guide and CD) 10 SEAGULL 5000i User Guide
Faxconnect (Optional Accessories) FaxConnect Interface Cable Telephone Wire Quick Start Guide SEAGULL 5000i User Guide 11
BDU (Below Deck Unit) 12 SEAGULL 5000i User Guide
SAT Port: SAT ANT port is used for the physical connection - via an RF cable between the passive satellite antenna (ADU) and below deck unit (BDU). Note: The RF cable loss, including the losses in the connectors shall be less than 1.5dB GPS Port: GPS ANT port is used for the physical connection between the GPS antenna and the below deck unit (BDU). DC INPUT: Power input connector is used for connecting the external power source (10.8 ~ 31.
: Handset interface port. Connect the handset to this port. : Ethernet port. Connect the supplied RJ45 cable to this port for internet access via GmPRS. : Grounding stud. : SIM card slot. ADU (Above Deck Unit) The antenna unit has two RF (female) connectors at its base. One connector is the SAT signal port (N-type connector), and the other is the GPS signal port (SMA connector). RF Cables: Two RF cables are included in the standard package.
2 Installation SEAGULL 5000i User Guide 15
3. After tightening the connectors, wrap the connectors with self-bonding vinyl tape or apply silicon sealant to make them waterproof. 4. Fix the O-ring securely in to the groove on the bottom cover. 5. Fasten the bottom cover onto the antenna unit using the 4 screws. 6. Use the U-bolts and the mounting bracket to fix the assembled ADU on to the vessel’s mounting pole. Tighten the nuts and make sure they will not become loose. 7. Fix the cables to the mounting pole with cable tie. 8.
A complete ADU with pole-mount mounting plate and cables. A typical pole mouned ADU. The ADU can be installed on a rooftop with 3 screws and nuts.
18 SEAGULL 5000i User Guide
BDU Configuration/ Connecting Up BDU BACK PANEL GROUND CABLE SIM CARD ADU WITH RF CABLES BDU FRONT PANEL POWER CABLE PC FAX M/C FAXCONNECT HANDSET Note: Remove the bracket before plugging in the handset. Re-assemble the bracket to secure the cable.
Getting Started Before proceeding, please refer to chapter 2 and install the Seagull system and connect all the cables accordingly. Installing the SIM card The Seagull system requires a SIM card to access the satellite network and configure the settings of the BDU. Please refer to your Airtime Service Provider for more information. Follow these steps to install the SIM card: 1. Remove the screw that is securing SIM card cover. 2. Remove SIM card cover. SIM card slot 3.
Connecting ADU Two RF cables (5 meters each) are provided for connecting ADU & BDU. Follow these steps to connect the antenna cables to the BDU: 1. Plug the 2 RF cables to the RF cable connectors on the BDU. 2. Lock the connector till it is properly secured to the BDU. RF cable connector for satellite signal RF cable connector for GPS signal Connecting to DC Power Source Follow these steps to connect the SEAGULL 5000i BDU to the ship’s power source: 1.
Connecting the Handset Note: The Handset is powered from the BDU through Handset Interface cable. 1. Plug in the Handset connector to the handset interface port in BDU. Handset Interface Port Powering Up the SEAGULL 5000i Follow these steps to power ON the SEAGULL 5000i 1. Tip the Power On/Off Switch to the left.
Making the first voice call Note: To make a call, the SEAGULL 5000i system must be connected to the satellite network with an adequate signal strength of at least 4 bars at Setup page of the Web signal strength sub-menu. Console or on the Handset When both SAT LED and the GPS LED are lighted steady green, you are ready to make or receive the first voice call. To make a call from the Handset, dial + followed by the key.
The Menu selection screen will be displayed on the handset screen. Messaging Log Contacts Telephony Data Settings Terminal Phone Manager Security Settings 3. Using the 4-way navigation ring, navigate to the Messaging icon. 4. Press to confirm selection. The SMS editor will be displayed on the Handset screen. 5. Type in your SMS message using the Handset alpha-numeric keypad. Tips for writing text: • • • To add a space, press the 0 key.
Connecting to the Internet Note: For the LAN (Local Area Network) interface to work without any further setup, the computer must be set up to obtain an IP address and a DNS server address automatically. Follow these steps to connect a computer to the SEAGULL 5000i BDU: 1. Connect LAN cable between the network connector on computer and the LAN port on the SEAGULL 5000i. 2. Power up your computer. 3. Start Internet browser. 4. Type http://192.168.0.1/ in the Address field and press Enter. 5.
LED visual indications There are 4 LEDs on the BDU to provide visual status indications: Indicate the status of the terminal Indicate reception of GPS signal Indicate reception of Satellite signal Indicate the operating mode of the terminal Power LED LED behavior Status Off BDU is in power-off state. Red and green alternately Blinking BDU is booting up. Blinking green (heartbeat) BDU has boot-up successfully and ready for use. Steady red System failure during boot-up or operation.
SAT LED LED behavior Status Blinking orange SATCOM module is initializing. Steady orange Registering to the Network. Steady green SATCOM module is Registered to the Network. Blinking green CS call in progress. Steady red System failure. User action required. GmPRS LED LED behavior Status Steady green • GmPRS only mode. • GmPRS + GmPRS tracking mode. Off • Phone mode. • Phone + SMS tracking mode. • Configured for GmPRS and waiting to start the connection setup.
28
29
30
31
32
33
34
35
36
37
38
39
40
41
42
43
44
45
46
47
48
49
50
51
Each point of the fencing area is defined using latitude and longitude GPS coordinates. Number of point for setting up the fencing area varies depending on the selected fencing type. Table below summarizes number of points required for each fencing type: Note: When authentication is enabled, this sub menu is tracking password protected and no change of setting is allowed unless the correct password is entered. External Buzzer Select this to enable or disable the external buzzer.
53
54
55
56
57
58
59
4 Using the Web Console Logging in to Web Console 1. Connect your computer to the SEAGULL 5000i terminal using a LAN (Local Area Network) cable. 2. When the connection has been established, open the web browser. 3. Type http://192.168.0.1/ in the Address field and press Enter. The Login screen appears. 4. Type in admin in the Username field and admin in the password field. Click Login. 5. The SEAGULL 5000i Web Console will appear on your screen.
SEAGULL 5000i User Guide 61
Menu Overview Setup Phone Terminal Info SMS Settings Phonebook Compose Language Call History Inbox Terminal Info Sent PIN Draft SMS GmPRS Tracking Fax Admin About Status Indicators Status Indicators • Green indicates the item is activated. • Grey indicates the item is not activated. These icons indicate the status of SEAGULL 5000i terminal. • Status icons CS icon: indicates the Circuit Switch status (Voice calls, SMS).
GmPRS & Tracking Fax Log Out SMS icon: indicates when there is a new SMS.
Setup Menu Viewing Terminal Information 1. Click . 2. The terminal information is displayed. 64 Signal Indicates the received signal strength. GPS Indicates the latitude, longitude, Date/Time of the GPS acquisition the speed and direction of the SEAGULL 5000i.
Phone Menu Phone menu provides the following options: • Phonebook Allows you to view, add, edit and delete entries on your Phonebook list. You can write and send SMS messages directly from your Phonebook entries. The Phonebook entries are stored on the SIM card. • Call History To check on the history log of calls made and received.
Phonebook • Storage Usage Shows the number for Phonebook entries in the SIM card.
Adding a new Phonebook entry Follow these steps to add a new Phonebook entry: 1. Click Add. 2. Enter the Name and Phone number. 3. Click Save. Editing a Phonebook entry Follow these steps to edit a Phonebook entry: 1. 2. 3. 4. Select the entry from the Phonebook list. Click Edit. Proceed to change the Name and/or Phone number. Click Apply. Deleting a Phonebook entry Follow these steps to delete a Phonebook entry: 1.
Sending SMS from the Phonebook Follow these steps to send SMS from the Phonebook: 1. Select the entry from the Phonebook list. 2. Click Send SMS. The Phonebook console switches over to the Compose SMS console. 3. Type in the text message and click Send. • Click Refresh to refresh the Phonebook list.
• View option The View option allows you to view the Call History entries. From the drop-down menu, select: All To view the list of the dialed, received and missed calls. Dialed Call To view the list of dialed calls only. Received Call To view the list of received calls only. Missed Call To view the list of missed calls only. Sending SMS from the Call History list Follow these steps to send an SMS from the Call History list: 1. Select the entry from the list. 2. Click Send SMS.
SMS Menu SMS menu provide the following options: • Compose To compose and send text messages. Simply enter a phone number, type your message and click Send. • Inbox Shows the details (Sender information, Message, Date and Time stamp) of all SMS received. • Sent Shows the details (Receiver information, Message, Date and Time stamp) of all SMS sent. • Draft Stores unsent messages for retrieval later.
Composing A New Message Follow these steps to compose a new SMS: 1. Enter the receiver’s phone number in the Phone no. field or click the Phonebook if the receiver’s number is listed in the Phonebook. icon 2. Type the message in the text editor box. Note: Each message is limited to 160 characters including spacing between words. Messages longer than 160 characters will be split into 2 or more messages. 3.
Inbox Shows the details (Sender information, Message, Date and Time stamp) of all SMS received. Replying to an SMS Follow these steps to reply to an SMS: 1. Click on a SMS to select it. The selected SMS will be highlighted in light blue. 2. Click Reply. 3. Click OK to reply with the original contents or Cancel to reply without the original content. The Inbox console switches over to the Compose console. 4. Enter your reply in the text editor. 5. Click Send to send your reply SMS.
Deleting a single SMS from the Inbox list Follow these steps to delete a single SMS from the Inbox list: 1. Click on a SMS to select it. 2. Click Delete. 3. Click OK to confirm or click Cancel to abort deleting the SMS. Deleting multiple SMS from the Inbox list Follow these steps to delete multiple SMS from the Inbox list: 1. Select the messages by checking the checkboxes beside each SMS. 2. Click Delete. 3. Click OK to confirm the delete, or Cancel to abort the delete.
Resending a sent SMS Follow these steps to resend a sent SMS (sending the same SMS to the same receiver): 1. Click on a SMS to select it. 2. Click Resend. The SMS will be sent to the recipient. Forwarding a sent SMS Follow these steps to forward a sent SMS to another recipient: 1. Click on a SMS to select it. 2. Click Forward. The Sent console switches over to the Compose console. 3. Enter the receiver’s number in the Phone No. field. 4. Click Send. The SMS will be sent to the recipient.
Deleting multiple SMS from the Sent list Follow these steps to delete multiple SMS from the from the Sent list: 1. Select the message by checking the checkboxes beside each SMS. 2. Click Delete. 3. Click OK to confirm the delete, or Cancel to abort the delete. • Click Refresh to refresh the Sent list. Draft Stores SMS saved from the Compose console. Follow these steps to send a draft SMS: 1. Click on a SMS to select it. 2. Click Send. The SMS will be sent to the recipient.
3. Enter the receiver’s number in the Phone No. field. 4. Click Send to forward the SMS. The SMS will be forwarded to the recipient. Deleting a SMS from the Draft list Follow these steps to delete a SMS from the Draft list: 1. Click on a SMS to select it. 2. Click Delete. 3. Click OK to confirm or click Cancel to abort deleting the SMS. Deleting multiple SMS from the Draft list Follow these steps to delete multiple SMS from the Draft list: 1.
Settings Menu Click the following tabs to view and edit the configuration settings for the SEAGULL 5000i terminal: • • • • • • • • Language Terminal Info PIN SMS Tracking Fax Admin About SEAGULL 5000i User Guide 77
Language Select the desired language for the Web Console to be displayed. Terminal Info This tab shows general information about the SEAGULL 5000, Call/Data Usage. • Information Displays information about the Software version, Model ID, IMEI number, IMSI number (only when a SIM card is inserted), Subscriber number.
• CALL Log Displays the CS (Circuit Switch), PS (Packet Switch) and Fax information of the terminal.
Fax Call Log: Indicates Fax information • CALL/Data Usage Displays the call and data usage of the terminal.
PIN • SIM PIN 1. Click SIM PIN to configure the SIM PIN settings. 2. Select Disabled if you do not need to set the SIM PIN. 3. Select Enabled to set the SIM PIN. 4. If Disabled is selected, enter PIN number and click Apply. 5. If Enabled is selected, enter old PIN number, new PIN number twice and click Change PIN Password. SMS To change the SMS service Center Address number, enter the new number in the space provided and click Update.
Note: Please contact your distributor or service provider if you do not know the Service Center Address. GmPRS Tracking • Settings 1. Select Disabled if you do not need GPS reporting. 2. Select Enabled if you need GPS reporting. 3. Select either GmPRS or SMS mode. 4. Key in the desire frequency in seconds. (the time interval to update the server). 5. Key in the server phone number (SMS mode only). 6. Key in the server IP address (GmPRS mode only). 7.
*’Resend Frequency’ refers to the retry frequency when a distress alert fails to send out due to unexpected error (e.g. wrong SMSC number). This setting will not apply to successful sent emergency alerts. *’Maximum Number of Tries’ refers to the maximum of attempts when a distress alert fails to send out due to unexpected error (e.g. wrong SMSC number). This setting will not apply to successful sent emergency alerts.
• Geo Fence 1. There are two ways to enter latitude/longitude: a) Degrees,minutes,seconds. b) Decimal degrees. 2. Select the desire latitude/longitude format 3. Click the Add. 4. Select the alarm trigger type: a) In b) Out c) In and Out 5. Select the type of Geo Fence: a) Circle (1 points, radius) b) rectangle (2 points) c) polygon (minimum 3 points. maximum 10 points) 84 6. Key in the Latitude and Longitude values. Click Apply to confirm.
• Emergency Text Emergency text will be sent when the Alert button on the BDU is pressed. • Authentication Allow the user to enable/disable tracking authentication on Handset when changing tracking related configurations.
Fax • Setting 1. Number of Retries • Send Select this to set the number of retries for outgoing fax. Set to zero indicates that there will be no attempt to resend the fax when the UE failed to send the fax. Note: Airtime charge may apply for each retry attempt. • Print Select this to set the number of retries for fax printing once the UE has received an incoming fax.
c) Error Only Select this to print error report only. Error report is printed when there is any error detected during the fax transaction.
Admin • Change Password Follow these steps to change the Web Console login Password: 1. 2. 3. 4. Enter the old password in the Old Password field. Enter the new password in the New Password field. Re-enter the new password in the Re-type Password field. Click Update. The Web Console login password is now changed. • Reboot Terminal If you wish to reboot the SEAGULL 5000 terminal, click Reboot Terminal. Click Reboot and wait for a few minutes to allow the terminal to reboot.
• Factory Reset To perform a Factory Reset, enter the Security code 000000 and click Factory Reset. Warning: All the settings and user data (e.g., Phone Book, GPS, etc.) of the SEAGULL 5000 terminal will be cleared and reset to the default settings. If you do not wish to lose critical user data such as Phone Book, please use limited reset option available via Handset.
90 SEAGULL 5000i User Guide
5 Using the FaxConnect (Optional Accessory) • Connect the G3 Fax machine and Seagull 5000i to FaxConnect as shown below. • Make sure to insert a fax enabled Thuraya SIM card in Seagull 5000i BDU. BDU FRONT PANEL POWER CABLE PC FAX M/C FAXCONNECT HANDSET Note: Remove the bracket before plugging in the handset. Re-assemble the bracket to secure the cable. 5.1 Sending a Fax 5.1.1 Feed the document you wish to send out to the fax machine. 5.1.
5.1.4 If the sending is not successful, an error message will be shown on the handset display. An error report can be printed out on the fax machine depending on the Print Report configuration. 5.1.5 Note: The procedure may vary with different fax machines. Refer to the operating manual of the fax machine if necessary. 5.2 Receiving a Fax 5.2.1 When there is an incoming fax, receiving fax will take place in two phases.
Troubleshooting Warnings Servicing SEAGULL 5000i does not contain consumer serviceable components. You are advised not to carry out any kind of troubleshooting. In case you face any problems, contact the nearest service center. Only authorized service personnel can repair the equipment. Antenna and RF cables Use only SEAGULL 5000i antenna and RF cables that have been specifically designed for your terminal.
Common problems Satellite signal strength is inadequate (indicated in SEAGULL 5000i display). The cable connections are not proper and firm. The SIM card may have been not installed properly or it may have been expired. FAQ Question: How can I access the WebConsole? Answer: You need a PC/laptop and an Ethernet cable to connect to the RJ45 port of the BDU in order to access the WebConsole. Open a web browser and type http://192.168.0.1 in the address field. The default user name and password are admin.
Question: Does the Seagull 5000i unit support over the air (OTA) firmware upgrade? Answer: Seagull 5000i does support BDU over the air (OTA) firmware upgrade provided it has GmPRS tracking enabled and the device is already connected to the server. Server will issue a command to the unit to retrieve the appropriate firmware. Please refer to the latest protocol document for more information.
Question: What is the difference between the Factory reset function inside the Terminal menu and the Phone manager menu? Answer: The factory reset function in the Phone manager menu will clear the user settings inside the phone. Those settings include wallpaper, backlight, tone, volume, language, caller ID, time zone and speed dialling. On the other hand, the factory reset function in the Terminal menu will clear the user settings inside the BDU.
Question: I am not able to receive SMS in GmPRS mode or GmPRS plus Tracking mode. Why? Answer: You should be able to receive SMS immediately in these 2 modes most of the time. However, the receiving will be delayed if there is a continuous IP (GmPRS) data transfer going on. This may be due to heavy internet surfing, large size file download/upload, Windows updates, PC software update and frequent GPS location update.
Question: Why does the Seagull 5000i keep rebooting at fixed intervals with GmPRS Tracking enabled? Answer: After certain numbers of tries, if the unit is still not able to initiate a tracking session, system reboot at fixed interval is anticipated. This could be due to, 1. GmPRS service is not activated in the SIM. You need to firstly activate the GmPRS service in your SIM before you can initiate a GmPRS session. 2. Poor coverage of the GmPRS network at the particular location. 3.
TRACKING RELATED Question: Does Seagull 5000i support Global Maritime Distress Safety System (GMDSS)? Answer: It is not GMDSS compliant. However, it does support a distress alert functionality. Question: What is the distress alert functionality that Seagull 5000i supports? Answer: There is a yellow distress alert button on the BDU. Once it is pressed, pre-defined distress messages will be sent via SMS or GmPRS.
Question: Do I need to enable GPS reporting in order to have the distress function? Answer: No. Distress alerts will be sent out even if the GPS reporting is disabled. However, you need to pre-configure the alert mode and the related configurations (e.g. alert server number) in order to receive the alert. Question: The server is receiving multiple distress alert messages with the same GPS information (latitude, longitude, heading, speed, etc).
Question: How can I know my GPS tracking ID? Is it unique? Answer: You can find your tracking ID under Settings>>GPS reporting>>Unit ID. All the Seagull 5000i units should have unique tracking IDs. FAX RELATED Question: Will a pending fax job survive a power cycle? Answer: Seagull 5000i classifies fax jobs into 4 categories, namely Send, Receive, Scan and Print. Sending and receiving faxes are satellite network activities while scanning and printing are local activities involving the connected fax machine.
Question: How can I know whether the fax job is successful or not? Answer: Status indicator icons will be displayed on the handset and WebConsole user interface when there is a fax transaction. At the end of the transaction, messages such as, [phone number] Sending FAX - Successful, [phone number] Sending FAX - Unsuccessful, [phone number] Receiving FAX - Successfully or [phone number] Receiving FAX - Unsuccessful will appear on the handset screen for a few seconds before they disappear.
Question: What should I do if my fax sent from the fax machine connected to the FaxConnect is not received by the recipient, even though my fax machine is saying ‘transmission successful’? Answer: The fax function of Seagull 5000i is done in store and forward manner. Fax data is firstly buffered into the Seagull 5000i before the satellite fax call is made. Therefore, there might be some discrepancy between the job status indicated by the fax machine and the actual result at that point of time.
