Warranty

Seagate Limited Warranty
What Does This Limited Warranty Cover?
This limited warranty covers any defects in material or workmanship in the new Seagate product
accompanied by this limited warranty statement. Only consumers purchasing this product from
an authorized Seagate retailer or reseller may obtain coverage under this limited warranty.
How Long Does The Coverage Last?
The warranty period for your product is the length of time indicated as part of your product
packaging. Please see your product box or quick start guide for the applicable warranty period
for your product. You also may go to Warranty Validation to obtain the length of your warranty
period and to determine whether there are any usage-based limitations. If you purchased the
product in a European Economic Area Member State, you will receive the longer of your
applicable product warranty period or two (2) years. The warranty period for all components
other than the main product is ninety (90) days from the documented date of your purchase or
two (2) years if purchased in a European Economic Area Member State.
What Does This Limited Warranty Not Cover?
This limited warranty does not cover any problem that is caused by (a) commercial use, accident,
abuse, neglect, shock, electrostatic discharge, degaussing, heat or humidity beyond product
specifications, improper installation, operation, maintenance or modification; or (b) any misuse
contrary to the instructions in the user manual; or (c) lost passwords; or (d) malfunctions caused
by other equipment. This limited warranty is void if a product is returned with removed,
damaged or tampered labels or any alterations (including the unauthorized removal of any
component or external cover). This limited warranty does not cover data loss – back-up the
contents of your drive to a separate storage medium on a regular basis. Also, consequential
damages; incidental damages; and costs related to data recovery, removal, and installation are
not recoverable under this warranty.
What Do You Have To Do?
Seagate will not provide any warranty coverage unless your claim is in compliance with all terms
of this limited warranty statement and you follow proper return procedure. To request warranty
service, contact an authorized Seagate service center or refer to www.seagate.com for more
information regarding customer support within your jurisdiction. You also may obtain
information regarding the location of authorized Seagate service centers and access the Seagate
automated customer service directory by calling +1-800-SEAGATE. Callers outside the US can
reach this service by dialing [phone]. Once an authorized service center or Seagate
determines that a repair or replacement is required, you will be prompted for your name, address,
phone number, e-mail and product serial number and then issued a Return Order Number to use
when returning product to Seagate. Product you return to Seagate must be properly packaged in
its original packaging (or packaging providing the product with protection equivalent to the
original packaging) and shipped, with the shipping charges prepaid via a shipping method that
provides for tracking of your package, to the address provided when you received your Return
Order Number. In addition to regular back-ups, if possible, back-up your data before returning a
drive, because the product you send to Seagate or an authorized service provider will not be