User Manual

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Backup Plus Portable (USM) Troubleshooter

Check the Cabling

Please check the cabling.

Backup Plus Portable drives are powered by the port to which they are connected. If you are

using the USB interface, some USB ports do not provide enough power to power up the drive

(the drive will sometimes blink or make a beep sound if it does not have enough power).

1. If you are connecting the drive via a USB port on a PC Express or PCMCIA card, these may not be

able to provide enough power.

o Please try connecting the drive to a USB port on the computer itself, for troubleshooting

purposes.

o Please also check for updates for the card's drivers. If an update exists, apply it and then

reconnect the drive to test detection.

2. Be sure to use a USB port on the back of the computer (if you have a desktop computer).

3. Please do not connect the drive to a USB port on your keyboard or computer monitor.

4. Please try a different USB cable that you know functions correctly with another device,

preferably another external hard drive.

5. Please remove any extraneous peripherals such as USB hubs, extension cables, etc. so that the

external drive is connected directly to the computer.

6. These drives also include interchangeable interface modules, which are listed in Document ID:

214431.

Please ensure that the following are well-connected and not loose:

a. Cable module to drive

b. Cable to cable module

c. The other end of the cable to the port on the computer

If the drive is beeping, it may be that your computer does not supply enough power. Please

connect the drive via a powered USB hub.

Remove Potential Conflicts

Please continue troubleshooting:

7. The USB 2.0 modules’, as well as some USB 3.0 modules’, cable can separate from the

module for greater flexibility.

Try to connect the drive using a different standard USB mini-B cable or a different

GoFlex, Backup Plus, GoFlex Satellite, or Wireless Plus module, if you have one.

However, be careful when using longer cables as they may not transfer enough power to

allow the drive to function.

Summary of content (5 pages)

PAGE 1
Backup Plus Portable (USM) Troubleshooter Check the Cabling Please check the cabling. Backup Plus Portable drives are powered by the port to which they are connected. If you are using the USB interface, some USB ports do not provide enough power to power up the drive (the drive will sometimes blink or make a beep sound if it does not have enough power). 1. If you are connecting the drive via a USB port on a PC Express or PCMCIA card, these may not be able to provide enough power.
PAGE 2
8. If your drive is connected via USB, sometimes other USB devices can stand in the way of detecting the external hard drive. Any variety of device could cause this, whether a printer, a camera, a scanner, a modem, a VoIP device, etc. To troubleshoot, follow these steps: a. Disconnect all USB devices from your computer, except for a keyboard and mouse. b. Disconnect the Backup Plus drive also. c. Power down the computer and then power it up again (ie, reboot the computer). d.
PAGE 3
Or, the stripe may be blue or green indicating a partition is present, but there may be no assigned drive letter, which means the partition may be corrupt or may be a type not supported by Windows. Or it may indicate a formatting labeled as RAW. If it is seen as Unallocated, does not display as a Healthy Partition, or indicates a different format type such as RAW or Unknown, the drive's partition has been corrupted or lost, which could be the result of any number of causes.
PAGE 4
Once the data is recovered, or if your data is backed up elsewhere, we can erase and reformat the Backup Plus drive. Formatting the drive, as we are about to do, will erase any data on the drive! 1. Open Disk Management. 2. Right-click in the box to the right of the Disk 1, 2, 3, etc, and choose Delete Logical Drive (this may not be necessary). 3. Right-click there and choose Delete Partition. 4. Select OK to confirm it. 5.
PAGE 5
If the drive behaves the same when connected on a second computer, please proceed with a warranty replacement online or, if the drive is fairly new, you can usually exchange the faulty unit for a replacement at your place of purchase (please contact the place of purchase for a full explanation of their policy regarding returns). If you need data recovery, you may contact Seagate Recovery Services.