Specifications

6-1

CHAPTER

Troubleshooting Common Problems

This chapter discusses some common problems encountered in the field and

provides additional information and tips for troubleshooting these problems.

This chapter contains the following sections:

■ Section 6.1, “Controller Held in Reset, Causes, and How to Recover” on page 6-2

■ Section 6.2, “LUNs Not Seen” on page 6-6

■ Section 6.3, “Rebuilding a Missing LUN Without Reinitialization” on page 6-7

■ Section 6.4, “Dynamic Reconfiguration” on page 6-11

■ Section 6.5, “Controller Failover and LUN Balancing Takes Too Long” on

page 6-12

■ Section 6.6, “GUI Hang” on page 6-13

■ Section 6.7, “Drive Spin Up Failure, Drive Related Problems” on page 6-13

■ Section 6.8, “Phantom Controllers Under RAID Manager 6.22” on page 6-14

■ Section 6.9, “Boot Delay (Why Booting Takes So Long)” on page 6-15

■ Section 6.10, “Data Corruption and Known Problems” on page 6-16

■ Section 6.11, “Disconcerting Error Messages” on page 6-17

■ Section 6.12, “Troubleshooting Controller Failures” on page 6-17