Specifications

Chapter 1 Troubleshooting Overview 1-5
Note – Before you attempt to install the RAID Manager software, be sure to read the
Sun StorEdge RAID Manager 6.22 and 6.22.1 Upgrade Guide and Early Notifier 20029
for the latest installation and operation procedures.
1.2.5 RAID Manager 6.0, 6.1 and 6.22 Are not
Supported
RAID Manager 6.0 and 6.1 have been superseded by newer versions of RAID
Manager. RAID Manager 6.1.1 is only supported in cases involving data corruption
or loss. Upgrade to RAID Manager 6.22.1 as soon as possible.
1.2.6 Serial Cable
Sun field service personnel who have undergone the proper training on serial port
access can obtain a serial port cable along with the Debug Guide from the Area
Technical Service Manager. If you need assistance with serial port functions, contact
the local Storage ACES or CPRE. CPRE has access to LSI Logic’s 24 hour support
line.
The serial port provides access to useful commands used to determine controller,
drive, and LUN status. It was originally intended to be used by developers.
Caution – Only trained and experienced Sun personnel should access the serial
port. You should have a copy of the latest Debug Guide. There are certain commands
that can destroy customer data or configuration information. No warning messages
appear if a potentially damaging command has been executed.
The serial cable is an LSI Logic, Inc. proprietary DB-15 to DB-25 cable. The serial
cable comes with a DB-25 to DB-9 extension for PC interface. To connect to the serial
port on an UltraSPARC™ machine you will need a DB-25 gender adapter. The
gender adapter is not required for pre-UltraSPARC machines.
Note – Do not leave the serial port cable and Debug Guide with the customer. This
cable is for use by trained Sun personnel only.