User guide

Troubleshooting | 141
800-19403 - A - 12/2014
Problem: Motion detection does not work.
• Increase the motion detection sensitivity. It may be set too low.
See Configuring Motion Detection Settings on page 84.
• Make sure that the motion detection schedule is configured correctly.
See Configuring Motion Detection Settings on page 84.
• Make sure that the motion detection zone setup is configured correctly.
See Configuring Motion Detection Settings on page 84.
Problem: The network connection is unstable.
• Check that there is no IP address or MAC address conflict.
Problem: There is a USB backup error.
• Check that the USB storage device has sufficient space available.
Problem: Alarm signal cannot be disarmed.
• Make sure that the alarm settings are correctly configured.
• Check the alarm cable connections.
• Make sure that the DVR is running the latest firmware.
Problem: Alarm function is null.
• Make sure that the alarm settings are correctly configured.
• Check the alarm cable connections.
• Check that you have not connected two loops to one alarm device.
Problem: Cannot play a downloaded file.
• Use the player included on the software CD.
• Make sure that you have DirectX8.1 or greater installed on your computer.
• If you are using Windows XP, download the plug-ins DivX503Bundle.exe and
ffdshow-20041012.exe.