User guide

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140 | Performance Series HQA Digital Video Recorder User Guide
Problem: There is no picture on the monitor.
• Check that the correct input (VGA) is selected on the monitor.
• Turn off the monitor and DVR. Turn on the monitor, and then turn on the DVR.
• Check that the video cable is connected correctly to the DVR.
• Make sure that the camera’s brightness setting is configured correctly.
See Configuring Camera Settings on page 59.
• Make sure that a privacy mask is not blocking the video.
See Configuring Privacy Mask Settings on page 63.
Problem: Color of live video is distorted.
• Make sure that the camera image settings are configured correctly.
See Configuring Camera Settings on page 59.
• Make sure that the DVR is configured to use the correct video standard (NTSC or PAL).
See Configuring General System Settings on page 106.
Problem: Cannot search local records.
• Check that recording is enabled. See Configuring General Record Settings on page 47.
Problem: There is no audio when viewing live video.
• Check the audio input and output connections on the DVR.
• Increase the volume on the headphones/speakers.
Problem: There is no audio when playing back video.
• Make sure that the audio is enabled in the playback interface and the volume is turned up.
Problem: The time display is incorrect.
• Make sure that the date and time settings are configured correctly.
See Configuring Date and Time Settings on page 107.
• Replace the battery on the main board.
Problem: The DVR cannot control PTZ functions.
• Check that the PTZ camera is connected correctly to the video input and RS485 port of the
DVR.
• Make sure that the DVR is configured correctly for PTZ operation. The protocol and
address settings of the DVR must match the protocol and address settings of the PTZ
camera. See Configuring PTZ Connection Settings on page 38.