User`s guide

ManualsBrandsSeagate ManualsComputer equipmentST250LT003 - 9YG14C

Aspire 5349, 5749 & 5749Z

SERVICEGUIDE

Summary of content (208 pages)

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Aspire 5349, 5749 & 5749Z SERVICEGUIDE
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Revision History Refer to the table below for the updates made to this service guide. Date Chapter Updates Service guide files and updates are available on the ACER/CSD Website. For more information, go to http://csd.acer.com.tw.The information in this guide is subject to change without notice. Copyright Copyright © 2011 by Acer Incorporated. All rights reserved.
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Conventions The following conventions are used in this manual: ! WARNING: Indicates a potential for personal injury. ! CAUTION: Indicates a potential loss of data or damage to equipment. + IMPORTANT: Indicates information that is important to know for the proper completion of a procedure, choice of an option, or completing a task. The following typographical conventions are used in this document: Book titles, directory names, file names, path names, and program/process names are shown in italics.
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General Information This service guide provides all technical information relating to the basic configuration for Acer’s global product offering. To better fit local market requirements and enhance product competitiveness, the regional office may have decided to extend the functionality of a machine (such as add-on cards, modems, or extra memory capabilities). These localized features are not covered in this generic service guide.
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CHAPTER 1 Hardware Specifications Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Audio Subsystem .
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Display Supported Resolution (LCD Supported Resolution) 1-32 Display Supported Resolution (GPU Supported Resolution) 1-32 Mini Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-34 3G Card (not available in this model) . . . . . . . . . . . . . . . . . . 1-34 Audio Codec and Amplifier . . . . . . . . . . . . . . . . . . . . . . . . . 1-35 Audio Interface. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-36 Battery. . . . . . . . . . . . . . . . . .
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Using DMITools. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-23 Using STUUID . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-26 Using the LAN MAC EEPROM Utility . . . . . . . . . . . . . . . . . . . 2-27 Crisis Disk Recovery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-28 CHAPTER 3 Machine Maintenance Procedures Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 General Information . . . . . .
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PCH Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-34 DIMM (Dual In-line Memory Module) Removal . . . . . . . . . . 3-35 DIMM Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-36 Power Board Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-37 Power Board Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-38 DC-in Jack Removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Undetermined Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 4-16 Post Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-17 CHAPTER 5 Jumper and Connector Locations Mainboard Jumper and Connector Locations . . . . . . . . . 5-3 Clearing Password Check and BIOS Recovery . . . . . . . . . 5-5 Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-5 Clear CMOS Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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CHAPTER 1 Hardware Specifications
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Features. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5 Operating System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Platform . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 System Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Display. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .1-5 Audio Subsystem . . . . . . . . . . . . . . . .
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Battery . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . VRAM. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . USB Port. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . AC Adapter . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . System Power Management . . . . . . . . . . . . . . . . . . . . .
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1-4
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Hardware Specifications and Configurations Features 0 Below is a summary of the computer’s features: Operating System Genuine Windows® 7 Home Basic 64-bit Genuine Windows® 7 Home Premium 64-bit 0 Platform 0 Aspire 5349 0 Intel® Celeron® processor B710/B800 (1 MB/2 MB L3 cache, 1.6 GHz/1.
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Two built-in stereo speakers MS-Sound Built-in compatible microphone Graphics 0 Intel® HD Graphics with 128 MB of dedicated system memory, supporting Microsoft® DirectX® 10.1 Dual independent display support 16.7 million colors External VGA resolution / refresh rates:6 port up to 2048 x 1536: 75 Hz HDMI® port up to 1920 x 1080: 60 Hz MPEG-2/DVD WMV9 decoding (VC-1) and H.
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Wireless and networking 0 WLAN: Acer InviLink™ Nplify™ 802.11b/g/n Wi-Fi CERTIFIED™ Supporting Acer SignalUp™ wireless technology WPAN: Bluetooth® 3.0+HS Bluetooth® 2.0/2.1+EDR LAN: Fast Ethernet, Wake-on-LAN ready Dimension and Weight 0 Dimensions: 381 (W) x 253 (D) x 29.6/34.7 (H) mm (15 x 9.96 x 1.17/1.37 inches) Weight: 2.4 kg (5.29 lbs.)10 with 6-cell battery pack Power Adapter and Battery 0 ACPI 3.
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Input and Controls 0 Keyboard 103-/104-/107-key Acer FineTip keyboard with independent standard numeric keypad, international language support Touchpad Multi-gesture touchpad, supporting two-finger scroll, pinch, rotate, flip Media keys Media control keys (printed on keyboard): play/pause, stop, previous, next, volume up, volume down I/O Ports 0 2-in-1 card reader (SD™, MMC) Three USB 2.
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Environment 0 Temperature: Operating: 41 F to 95 F (5 C to 35 C) Non-operating: Humidity -4 F to 149 F (-20 C to 65 C) (non-condensing): Operating: 20% to 80% Non-operating: 20% to 80% Hardware Specifications and Configurations 1-9
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Software 0 Productivity Acer Backup Manager Acer ePower Management Acer eRecovery Management Adobe® Flash® Player 10.1 Adobe® Reader® 9.1 AUPEO! (US only) Bing™ Bar Kobo™ (Canada only) Microsoft® Office Starter 2010: Includes limited-functionality Microsoft® Word and Excel with advertising; no PowerPoint or Outlook. Buy Office 2010 to use the full-featured software.
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Notebook Tour Figure 1-1. Table 1-1. # Icon 0 Top ViewTop View Top View Item Description 1 Integrated webcam Web camera for video communication (configuration may vary by model). 2 Display screen Also called Liquid-Crystal Display (LCD), displays computer output (configuration may vary by model). 3 Power button Turns the computer on and off. 4 Keyboard For entering data into your computer. 5 Touchpad Touch-sensitive pointing device which functions like a computer mouse.
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Table 1-1. # 8 Top View Icon Item Description Power indicator Indicates the computer's power status. Battery indicator Indicates the computer's battery status. 1. Charging: The light shows amber when the battery is charging. 2. Fully charged: The light shows blue when in AC mode. 9 Palmrest Comfortable support area for your hands when you use the computer. 10 Speaker Delivers audio output Note: Color option may depend on the model.
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Figure 1-2. Table 1-2. # 1 Icon Closed Front View Closed Front View Item Description Microphone jack Accepts inputs from external microphones. Headphone/ speaker/line-out jack Connects to audio line-out devices (e.g., speakers, headphones). 2-in-1 card reader Accepts Secure Digital (SD), MultiMediaCard (MMC). Note: Push to remove/install the card. Only onecard can operate at any given time.
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Figure 1-3. Table 1-3. # 1 Rear View Rear View Icon Item Battery bay Description Houses the computer's battery pack. Note: Your computer may be equipped with a different battery to the one in the picture.
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Figure 1-4. Table 1-4. # Icon Left View Left View Item Description 1 DC-in jack Connects to an AC adapter. 2 Ventilation slots Enable the computer to stay cool, even after prolonged use. 3 External display (VGA) port Connects to a display device (e.g., external monitor, LCD projector). 4 Ethernet (RJ-45) port Connects to an Ethernet 10/100 based network. 5 HDMI port Supports high-definition digital video connections. 6 USB 2.0 port Connects to USB 2.0 devices (e.g.
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Figure 1-5. Table 1-5. # Right View Item Description 1 USB 2.0 ports Connect to USB 2.0 devices (e.g., USB mouse, USB camera). 2 Optical drive Internal optical drive; accepts CDs or DVDs. 3 Optical disk access indicator Lights up when the optical drive is active. 4 Optical drive eject button Ejects the optical disk from the drive. 5 Emergency eject hole Ejects the optical drive tray when the computer is turned off.
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Figure 1-6. Table 1-6. # Icon Base View Base View Item Description 1 Battery bay Houses the computer's battery pack. 2 Battery lock Locks the battery in position. 3 Ventilation slots Enable the computer to stay cool, even after prolonged use. Note: Do not cover or obstruct the opening of the fan. 4 Battery release latch Releases the battery for removal.
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Touchpad Basics 0 1 2 Figure 1-7. Move 3 Touchpad your finger across the Touchpad (1) to move the cursor. Press the left (2) and right (3) buttons located beneath the Touchpad to perform selection and execution functions. These two buttons are the equivalent of the left and right buttons on a mouse. Tapping on the Touchpad is the same as clicking the left button. Function Main Touchpad (1) Left Button (2) Execute Tap twice (at the same speed as double-clicking a mouse button).
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Using the Keyboard 0 The computer has a close-to-full-sized keyboard and an embedded numeric keypad, separate cursor, lock, function and special keys. Figure 1-8. Keyboard Lock Keys Lock Keys 0 The keyboard has three lock keys which can be toggled on and off. Lock key Description Caps Lock When Caps Lock is on, all alphabetic characters typed are in uppercase. Num Lock When Num Lock is on, the numeric keypad is activated.
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Windows Keys 0 The keyboard has two keys that perform Windows-specific functions.  Windows Logo key  Application key Key Windows Logo key Description Pressed alone, this key has the same effect as clicking on the Windows Start button; it launches the Start menu. It can also be used with other keys to provide a variety of functions.
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Hotkeys 0 The computer employs hotkeys or key combinations to access most of the computer's controls like screen brightness and volume output. Figure 1-9. Keyboard Hotkeys To activate hotkeys, press and hold the key before pressing the other key in the hockey combination. Hot key Icon Function Description + Communication Enables/disables the computer’s communication devices. (Communication devices may vary by configuration.) + Sleep Puts the computer in Sleep mode.
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Hot key Icon Function Description + < > Volume up Increases the sound volume. + <> Volume down Decreases the sound volume. + Play/Pause Play or pause a selected media file. + Stop Stop playing the selected media file. + Previous Return to the previous media file. + Next Jump to the next media file. Using the communication key* Here you can enable and disable the various wireless connectivity devices on your computer.
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Figure 1-10. Hardware Specifications and Configurations P24 P24 P16 System Block Diagram 1-23 P22 HP Jack USB12 P22 MIC Jack P21 P21 SPK REALTEK ALC271X P21 DMIC X'TAL 32.
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Specification Tables 0 Computer specifications Item Metric Imperial Dimensions Length 381 mm 15 in Width 253 mm 9.96 in Height (front to rear) 29.6/34.7 mm 1.17/1.37 in Weight (equipped with optical drive, flash drive, and battery) 2.4 kg with 6-cell battery 5.29 lbs with 6-cell battery Input power Operating voltage 19V Operating current 3.
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System Board Major Chips Item Specification Core logic Intel® Ibex-Peak VGA Integrated LAN Atheros AR8158L - Mega LAN solution. S5 Wake on LAN. USB 2.0 USB2.0 embedded in PCH Super I/O controller embedded Bluetooth Bluetooth 2.1 with EDR/BT3.
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Processor Specifications Item CPU Speed Cores/ Threads (GHz) Bus Speed Mfg Tech (FSB/ DMI/QBI ) (nm) Cache Size Package Voltage Core i3-2310M 2.10 4 5 GT/s 32 3MB L3 BGA1023 1.05V~ 1.1V Core i3-2330M 2.20 4 5 GT/s 32 3MB L3 BGA1023 1.05V~ 1.1V Core i3-2350M 2.30 4 5 GT/s 32 3MB L3 BGA1023 1.05V~ 1.1V Pentium B940 2 2 5 GT/s 32 2MB L3 rPGA988B 1.05V~ 1.1V Pentium B950 2.10 2 5 GT/s 32 2MB L3 rPGA988B 1.05V~ 1.1V Pentium B960 2.
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CPU Fan True Value Table (TJ85-CPU)    Fan On (°C) Fan Off (°C) Fan Speed (RPM) 45 40 3150 58 52 3500 70 64 3850 78 74 4200 82 80 N/A Throttling 50%: On =83C ; Off=81C OS Shut down: 85C H/W Shut down : 85C System Memory Item Specification Memory controller Built in at CPU Memory size DDR3 1066MHz 1 GB, 2 GB, 4 GB DIMM socket number 2 socket Supports memory size per socket 4 GB Supports maximum memory size 8 GB Supports DIMM type SDRAM memory interface design Supports DI
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Memory Combinations Slot 1 (MB) Slot 2 (MB) Total Memory (MB) 0 1024 1024 1024 0 1024 1024 1024 2048 0 2048 2048 2048 0 2048 2048 2048 4096 0 4096 4096 4096 0 4096 4096 4096 8192 Video Interface Item Specification Chipset NB Chipset Intel CS BD82HM65 B3 Huron River Package 25 mm x 25 mm FCBGA (Mobile Only) Interface Intel® Flexible Display Interconnect (FDI) Compatibility Fully compliant with the electrical specifications ANSI/TIA/EIA-644 Sampling rate Fixed frequenc
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LAN Interface Item Specification LAN Chipset Atheros AR8158-BL1A-RL LAN connector type RJ45 LAN connector location RJ45 at the left side Features Supports 10/100/1000 Keyboard Item Specification Type Acer FineTip keyboard Total number of keypads 103-/104-/107-key Windows logo key Yes Internal & external keyboard work simultaneously Plug USB keyboard to the USB port directly: Yes Features      Phantom key auto detect Overlay numeric keypad Supports independent pgdn/pgup/pgup/home/e
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Hard Disk Drive (AVL components) Item Specification Vendor & Model Name Toshiba MK2559GSXP WD WD2500BPVT -22JJ5T0 HGST HTS543225A7 A384 Seagate ST250LT003/9 YG14C-188 Toshiba MK3259GSXP WD WD3200BPVT -22JJ5T0 HGST HTS543232A7 A384 Seagate ST320LT020 Toshiba MK5059GSXP WD WD 5000BPVT-22 HXZT3 HGST HTS547550A9 E384 Seagate ST9500325AS Toshiba MK6459GSXP WD WD6400BPVT -22HXZT3 HGST HTS547564A9 E384 Seagate ST9640423AS ST9640320AS Toshiba MK7559GSXP WD WD750BPVT22HXZT3 HGST HTS547575A9 E384 Seagate ST975
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LED 15.6” Item Specification Vendor & Model name AUO B156XW02 SAMSUNG LTN156AT02-A11 SAMSUNG LTN156AT24-A01 LPL P156WH2-TLEA LPL LP156WH4-TLA1 CMO N156B6-L0B Screen Diagonal (mm) 396 Active Area (mm) 222.72 X128.28 344.232 X 193.536 Display resolution (pixels) 1366 X 768 Pixel Pitch (mm) 0.252 X 0.252 Typical White Luminance (cd/m2) also called Brightness 220 typ. (5 points average) 190 min.
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Display Supported Resolution (LCD Supported Resolution) Resolution 16 bits 32 bits Intel 1280x720p/60Hz 16:9 Yes Yes Yes 1366x768p/60Hz 16:9 Yes Yes Yes Graphics Controller Item VGA Chip Specification Integrated graphics; Intel HD Graphics 3000 Supports     For SKUs with graphics, carries display traffic from the GPU in the processor to the legacy display connectors in the PCH. DisplayPort standard. Two independent links - one for each display pipe.
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Bluetooth Interface Item Chipset Specifications Atheros BU22 Broadcom BCM 20702 Data through put Protocol Broadcom BCM 2070 Atheros BU12 TX 1.2Mbits/sec, RX 1.2Mbits/sec 3.0 + EDR 3.0 + EDR Interfac e 3.0 + EDR 3.0 + EDR USB 2.0 Connect or type 6 pin connector 6 pin connector 6 pin JST SM06B-XSRK-ETB 6 pin narrow pitch connector Supporte d protocol 3.0 3.0 3.0 3.
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Item Features Specifications      Controller Bluetooth 3.0 compliant Point-to-multipoint operation External USB interface for data Onboard antenna and SMA RF connector Coexistence support Atheros BU12 Features          Single-chip Bluetooth v2.1/3.0+EDR integrated solution USB 2.0 full-speed device interface, supporting Device Firmware Upgrade (DFU) SPI interface supports external serial flash devices Two on-chip 1.
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Audio Codec and Amplifier Item Audio Controller Features Specification Realtek ALC271X                           Meets WLP (Windows Logo Program) requirements for Windows XP, Vista and Windows 7 98dB Signal-to-Noise Ratio (A-weighting) for DAC output 90dB Signal-to-Noise Ratio (A-weighting) for ADC output 4-channel DAC supports 16/20/24-bit PCM format for indepent two stereo channel or 2.
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Item Specification    Intel low power ECR compliant: supports power status control, jack detection, and wake-up event in D3 mode Built in a 5V-to-4.
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VRAM Item Specification Chipset N/A (Shared memory only) Memory size N/A Interface N/A USB Port Item Specification USB compliance level Universal Serial Bus 2.0 EHCI 2 Number of USB port(s) 3 Location 1 left side, 2 right side Output Current 1.05V AC Adapter Item Specification Input rating 100-240V~1.7A(1,7A) 50-60Hz Maximum input AC current 1.7 Amps Inrush current 264 Vac (Cold/Hot start) No damage; meet fuse and bridge diode I2t de-rating. Efficiency Meets EPA 2.
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System Power Management Item Specification Mech. Off (G3) Al devices in the system are turned off completely. Soft Off (G2/S5) OS initiated shutdown. All devices in the system are turned off completely. Working (G0/S0) Individual devices such as the CPU and hard disc may be power managed in this state. Suspend to RAM (S3)      Save to Disk (S4) CPU set power down VGA Suspend Audio Power Down Hard Disk Power Down Super I/O Low Power mode Also called Hibernation Mode.
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System LED Indicator Item Specification Lock  Caps Lock on = Blue System state  Blue color on: System on Blue color and amber color off: System off Amber color on: S3   HDD access state N/A Wireless state Wifi on = Amber Power button backlight   Battery state   Blue color solid on: System on Blue color off: System off Full charging = Blue Battery charging = Amber System DMA Specification Legacy Mode Power Management DMA0 N/A DMA1 N/A DMA2 N/A DMA3 N/A DMA4 Direct memory
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System Interrupt Specification Hardware IRQ System Function IRQ00 System timer IRQ01 Standard PS/2 Keyboard IRQ07 Intel(R) 6 Series/C200 Series Chipset Family SMBus Controller - 1C22 IRQ08 System CMOS/real-time clock IRQ12 Synaptics PS/2 Port Touchpad IRQ13 Numeric data processor IRQ16     Atheros AR8152/8158 PCI-E Fast Etherent Controller (NDIS 6.
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Hardware IRQ System Function IRQ96 Microsoft ACPI-Compliant System IRQ97 Microsoft ACPI-Compliant System IRQ98 Microsoft ACPI-Compliant System IRQ99 Microsoft ACPI-Compliant System IRQ100 Microsoft ACPI-Compliant System IRQ101 Microsoft ACPI-Compliant System IRQ102 Microsoft ACPI-Compliant System IRQ103 Microsoft ACPI-Compliant System IRQ104 Microsoft ACPI-Compliant System IRQ105 Microsoft ACPI-Compliant System IRQ106 Microsoft ACPI-Compliant System IRQ107 Microsoft ACPI-Compliant S
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Hardware IRQ System Function IRQ129 Microsoft ACPI-Compliant System IRQ130 Microsoft ACPI-Compliant System IRQ131 Microsoft ACPI-Compliant System IRQ132 Microsoft ACPI-Compliant System IRQ133 Microsoft ACPI-Compliant System IRQ134 Microsoft ACPI-Compliant System IRQ135 Microsoft ACPI-Compliant System IRQ136 Microsoft ACPI-Compliant System IRQ137 Microsoft ACPI-Compliant System IRQ138 Microsoft ACPI-Compliant System IRQ139 Microsoft ACPI-Compliant System IRQ140 Microsoft ACPI-Complia
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Hardware IRQ System Function IRQ162 Microsoft ACPI-Compliant System IRQ163 Microsoft ACPI-Compliant System IRQ164 Microsoft ACPI-Compliant System IRQ165 Microsoft ACPI-Compliant System IRQ166 Microsoft ACPI-Compliant System IRQ167 Microsoft ACPI-Compliant System IRQ168 Microsoft ACPI-Compliant System IRQ169 Microsoft ACPI-Compliant System IRQ170 Microsoft ACPI-Compliant System IRQ171 Microsoft ACPI-Compliant System IRQ172 Microsoft ACPI-Compliant System IRQ173 Microsoft ACPI-Complia
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System I/O Address Map I/O address (hex) System Function (shipping configuration) 0000 - 001F Direct memory access controller 0000 - 0CF7 PCI bus 0020 - 0021 Programmable interrupt controller 0024 - 0025 Programmable interrupt controller 0028 - 0029 Programmable interrupt controller 002C - 002D Programmable interrupt controller 002E - 002F Motherboard resources 0030 - 0031 Programmable interrupt controller 0034 - 0035 Programmable interrupt controller 0038 - 0039 Programmable interrupt
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System I/O Address Map (Continued) I/O address (hex) System Function (shipping configuration) 00B0 - 00B1 Programmable interrupt controller 00B2 - 00B3 Motherboard resources 00B4 - 00B5 Programmable interrupt controller 00B8 - 00B9 Programmable interrupt controller 00BC - 00BD Programmable interrupt controller 00C0 - 00DF Direct memory access controller 00F0 - 00F0 Numeric data processor 03B0 - 03BB Intel(R) HD Graphics Family 03C0 - 03DF Intel(R) HD Graphics Family 0400 - 0453 Motherbo
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1-46 Hardware Specifications and Configurations
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CHAPTER 2 System Utilities
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BIOS Setup Utility . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Navigating the BIOS Utility . . . . . . . . . . . . . . . . . . . . . . . . . . .2-3 BIOS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-4 Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-4 Main . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .2-6 Advanced . . . . . . . . . . . . . . . . . . . . . .
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System Utilities BIOS Setup Utility 0 This utility is a hardware configuration program built into a computer’s BIOS (Basic Input/Output System). The utility is pre-configured and optimized so most users do not need to run it. If configuration problems occur, the setup utility may need to be run. Refer to Chapter 4, Troubleshooting when a problem arises. To activate the utility, press F2 during POST (power-on self-test) when prompted at the bottom of screen.
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BIOS 0 The following is a description of the tabs found on the InsydeH20 BIOS Setup Utility screen: NOTE: NOTE: The screens provided are for reference only. Actual values may differ by model. Information 0 The Information tab shows a summary of computer hardware information. Figure 2-1. BIOS Information Table 2-1 describes the parameters shown in Figure 2-1 Table 2-1.
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Table 2-1.
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Main 0 The Main tab allows the user to set system time and date, enable or disable boot option and enable or disable recovery. Figure 2-2. BIOS Main Table 2-2 describes the parameters shown in Figure 2-2. Table 2-2.
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Table 2-2.
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Advanced 0 The Advanced tab shows the configuration of system settings, including: Boot configuration Peripheral IDE configuration Thermal Video ACPI configuration configuration Chipset PCI configuration configuration table/feature control express configuration Extended ICC Use - and ¯ keys to select an item. Figure 2-3.
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Security 0 The Security tab shows parameters that safeguard and protect the computer from unauthorized use. Figure 2-4. BIOS Security Table 2-3 describes the parameters shown in Figure 2-4. Table 2-3.
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NOTE: NOTE: When prompted to enter password, three attempts are allowed before system halts. Resetting BIOS password may require computer be returned to dealer. Setting a Password 0 Perform the following to set user or supervisor passwords: 1. Use the  and keys to highlight the Set Supervisor Password parameter and press Enter. The Set Supervisor Password dialog box appears. NOTE: NOTE: To change an existing password, refer to Changing a Password. Figure 2-5. Set Supervisor Password 2.
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2. Type current password in Enter Current Password field and press Enter. 3. Press Enter twice without typing anything in Enter New Password and Confirm New Password fields. Computer will set Supervisor Password parameter to Clear. 4. Press F10 to save changes and exit the BIOS Setup Utility. Changing a Password 0 1. Use the  and keys to highlight Set Supervisor Password and press Enter. The Set Supervisor Password dialog box appears. Figure 2-7. Set Supervisor Password 2.
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Figure 2-9. Setup Warning: Invalid Password If new password and confirm new password strings do not match, the Setup Warning dialog appears (Figure 2-10). Figure 2-10.
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Power 0 The power tab allows you to change the various power settings. Figure 2-11. BIOS Power Table 2-4 describes the parameters shown in Figure 2-11. Table 2-4.
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Boot 0 The Boot tab allows changes to the order of boot devices used to load the operating system. Bootable devices include the: USB diskette drives Onboard DVD hard disk drive drive in the module bay Use  and  keys to select a device and press F5 or F6 to change the value. Figure 2-12.
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Exit 0 The Exit tab allows users to save or discard changes and quit the BIOS Setup Utility. Figure 2-13. BIOS Exit Table 2-5 describes the parameters in Figure 2-13. Table 2-5. Exit Parameters Parameter Description Exit Saving Changes Exit BIOS utility and save setup item changes to system. Exit Discarding Changes Exit BIOS utility without saving setup item changes to system. Load Setup Defaults Load default values for all setup items.
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BIOS Flash Utilities 0 BIOS Flash memory updates are required for the following conditions: New versions of system programs New features or options Restore a BIOS when it becomes corrupted. Use the Flash utility to update the system BIOS Flash ROM. NOTE: NOTE: If a Crisis Recovery Disc is not available, create one before Flash utility is used. NOTE: NOTE: Do not install memory related drivers (XMS, EMS, DPMI) when Flash is used.
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DOS Flash Utility 0 Perform the following to use the DOS Flash Utility: 1. Press F2 during boot to enter Setup Menu. 2. Select Boot Menu to modify boot priority order. Example: If using USB HDD to Update BIOS, move USB HDD to position 1. Figure 2-14. BIOS Boot 3. Copy ZQR_101.exe to a bootable USB HDD. 4. Insert the USB HDD and reboot computer. 5. Execute ZQR_101.exe to update BIOS. Flash process begins as shown in Figure 2-15. 6. Flash is complete when the message, Flash Programming Complete is shown.
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WinFlash Utility 0 Perform the following to use the WinFlash Utility: 1. Double-click WinFlash executable (ZQR_101W.exe). 2. Click OK to begin update. A progress screen is shown. (Figure 2-16) Figure 2-16.
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Clearing BIOS Passwords ! 0 CAUTION: If Power-on Password authentication is enabled, the BIOS password can only be cleared by initiating the Crisis Disk Recovery procedure or flashing the BIOS. See Crisis Disk Recovery. This section provides details about removing HDD/BIOS passwords. Clear the BIOS Password as follows: NOTE: NOTE: If the BIOC password is incorrectly entered three times, an error is generated. (Figure 2-17) Figure 2-17.
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Removing BIOS Passwords 0 (Hardware method) To clear User or Supervisor passwords, remove lower cover and use a metal instrument to short the CMOS jumper. 1 2 Figure 2-19. Table 2-6. CMOS Jumper CMOS Jumper Item Description 1 Clear CMOS Jumper 2 Clear CMOS Jumper (Software method) If wrong supervisor password is entered three times, the message System will halt! is displayed on screen. Figure 2-20.
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If user is unable to obtain correct password then it must be removed. There are two methods to do this. Method 1: 0 If BIOS menu item Power on Password is set to Enabled, then Crisis Recovery disc must be used. Method 2: 0 If BIOS menu item Power on Password is set to Disabled. 1. Boot to DOS and execute ClearSuPw.exe. (Figure 2-21) Figure 2-21. Clear Supervisor Password Utility 2. When message Clear the SU Pws completely is displayed, supervisor password has been removed.
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Removing Insyde HDD Password 0 Clear the BIOS Password as follows: To reset the BIOS password, perform the following: 1. When the user keys in the wrong password three times, the system reports the error code: Figure 2-22. Unlock Password Prompt 2. In DOS mode, execute UnlockHD.exe XXXXX (where XXXX is the Unlock password error code; example here is 76776356). The exe will generate an unlock password (example here is 69654998). Figure 2-23. UnlockHD.exe 3. The exe will generate a unlock password.
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Miscellaneous Tools 0 Using DMITools 0 The DMI (Desktop Management Interface) Tool copies BIOS information to EEPROM (Electrically Erasable Programmable Read-Only Memory). Used in the DMI pool for hardware management. When the BIOS shows Verifying DMI pool data, it is checking that the table correlates with the hardware before sending information to the operating system (Windows, etc.). To update the DMI Pool, perform the following: 1. Boot to DOS. 2. Execute qdmi301.exe.
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3. Press 1 to modify the asset tag key. Figure 2-26. Asset Tag Menu Item 4. Press 2 to modify the product number key. Figure 2-27.
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5. Press 3 to modify serial number key. Figure 2-28. Serial Number Menu Item 6. Press 4 to modify the 1394 GUID number key. Figure 2-29. 1394 GUID Number Menu Item 7. Press 0 to exit.
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8. At the command prompt, type VEEPROM to write any changes in the data to the EEPROM. Figure 2-30. NOTE: VEEPROM Command Prompt NOTE: When using any of the write options, restart the system to make the new DMI data effective. Using STUUID 0 To use STUUID, perform the following: 1. Copy stuuid20.exe to a bootable USB drive. 2. Boot to DOS. 3. Execute stuuid20 q. 4. Execute stuuid20 s X YY where X is the PCI bus and YY is the device ID. Figure 2-31.
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Using the LAN MAC EEPROM Utility 0 Perform the following steps to write MAC (Media Access Control) information to EEPROM: Use LAN.BAT utility to write MAC values to EEPROM under DOS mode. 1. Get into a MS-DOS prompt and enter ipconfig /all to get ‘MAC address’ (MAC address is the 16 digit number given as Physical Address ). 2. Run the LAN.BAT file. 3. Enter the ’MAC address’ to write MAC values.
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Crisis Disk Recovery 0 1. Plug in the USB flash disk. 2. Select the Fast Format option and click Start. Then click Next. 3. Click Format and then Exit to complete the operation. 4. Copy the ZQR.fd file to the USB flash disk root directory and rename to BIOS.fd. NOTE: NOTE: Do not place any other *.fd files to the USB flash disk root directory. 5. Plug in the USB Flash Disk without AC plug. 6. Press Fn + Esc keys and hold them down utnil the power led turns offs (about 1-2 seconds). 7.
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CHAPTER 3 Machine Maintenance Procedures
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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Recommended Equipment . . . . . . . . . . . . . . . . . . . . . . . . 3-5 Maintenance Flowchart . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-6 Getting Started. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-7 Battery Pack Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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LCD Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-43 LCD Bezel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-44 LCD Bezel Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-45 Camera Module Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . .3-46 Camera Module Installation . . . . . . . . . . . . . . . . . . . . . . . . . .3-47 LCD Panel Removal. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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3-4
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Machine Maintenance Procedures Introduction 0 This chapter contains general information about the computer, a list of tools needed to do the required maintenance and step by step procedures on how to remove and install components from the computer. General Information 0 The product previews seen in the following procedures may not represent the final product color or configuration. Cable paths and positioning may also differ from the actual model.
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Maintenance Flowchart 0 The flowchart in Figure 3-1 shows a graphic representation of the module removal and installation sequences. It shows information on what components may need to be removed and installed during servicing.
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Getting Started 0 Flowchart Figure 3-1 identifies sections for the removal and install sequence. Follow the order of the sequence to avoid damage to any of the hardware components. Do the following prior to starting any maintenance procedures: 1. Remove power (A) from the system and peripherals. 2. Remove all cables from system. A Figure 3-2. AC Adapter Outlet 3. Put system on a stable work surface.
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Battery Pack Removal 0 1. Place computer on flat surface, battery side up. 2. Push battery lock/unlock latch (A) to unlock position (Figure 3-3). 3. Push and hold battery release latch (B) to release position (Figure 3-3). 4. Lift battery pack (C) from battery bay (Figure 3-3). C A B Figure 3-3. + Battery IMPORTANT: Follow local regulations for battery (C) disposal (Figure 3-3). Battery Pack Installation 0 1. Hold latch (B) in release position and install battery (C) (Figure 3-3). 2.
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Dummy Card Removal 0 1. Push the dummy card (A) in to release it from the spring latch (Figure 3-4). 2. Remove the dummy card (A) (Figure 3-4). A Figure 3-4. Dummy Card Dummy Card Installation 0 1. Insert the dummy card (A) (Figure 3-4). 2. Push the card until the spring latch locks.
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Keyboard Removal 0 Prerequisite: Battery Pack Removal 1. Release six (6) latches from the keyboard (Figure 3-5). Figure 3-5. Keyboard Latches 2. Turn the keyboard over so that the keys are face down on the upper case (C) (Figure 3-6). 3. Disconnect the keyboard FPC (A) from the mainboard connector (B) (Figure 3-6). B A C Figure 3-6.
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! CAUTION: Keyboard FPC (Flexible Printed Circuit) can be damaged if removed while the mainboard connector is locked. Keyboard Installation 0 1. Put the keyboard face down on the upper case (C). Refer to Figure 3-6. 2. Connect the keyboard FPC (A) to the mainboard connector (B). Refer to Figure 3-6. 3. Turn the keyboard over and align the keyboard with the indentation in the upper cover. 4. Press down to secure the latches on the upper cover. Refer to Figure 3-5. 5. Install the battery.
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UpperCase Screws and FFC Removal 0 Prerequisite: Keyboard Removal 1. Disconnect the touchpad cable (A), speaker cable (B) and power cable (C) (Figure 3-7). A B C Figure 3-7. Base Cover Screw Removal 2. Remove the four (4) screws from the upper case (Figure 3-7). UpperCase Screws and FFC Installation 0 3. Secure the four (4) screws. Refer to Figure 3-7. 4. Connect the touchpad cable, speaker cable and the power cable. 5. Install the keyboard. ID Red Call out 3-12 Size M2.5*3.
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ODD (Optical Disk Drive) Module Removal 0 Prerequisite: Battery Pack Removal 1. Remove one (1) screw (A) from lower cover (Figure 3-8). A B Figure 3-8. ODD Module in Lower Cover 2. Remove ODD module from ODD bay (B) (Figure 3-8). 3. Remove ODD bezel (C) from ODD module (Figure 3-9). C Figure 3-9.
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4. Remove two (2) screws (E) from ODD module (Figure 3-10). 5. Remove ODD bracket (D) from ODD module (Figure 3-10). D E Figure 3-10. E ODD bracket Removal ODD Module Installation 0 1. Install the ODD bracket (D) to the ODD module. Refer to Figure 3-10. 2. Secure two (2) screws. Refer to Figure 3-10. 3. Install the ODD bezel to the module and press down to secure it. Refer to Figure 3-9. 4. Place the ODD module into the ODD bay. Refer to Figure 3-8. 5.
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Base Cover Removal 0 Prerequisite: ODD (Optical Disk Drive) Module Removal 1. Remove twentythree (23) screws from the lower case (Figure 3-11). 2. Remove the base cover. Figure 3-11. Outside Screws Base Cover Installation 0 1. Install the base cover and press downward until the tab engages. 2. Secure twenty three (23) screws. Refer to Figure 3-11. 3. Install the ODD. ID Size Quantity Red Call M2.5*6.0 out 19 Green M2.0*3.
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USB Module Removal 0 Prerequisite: Base Cover Removal 1. Disconnect USB module FFC (A) from USB module connector (B) (Figure 3-12). 2. Disconnect and remove USB module FFC (A) from mainboard connector (C)(Figure 3-12). B Figure 3-12.
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3. Remove screw (D) from lower cover (Figure 3-13) D Figure 3-13. USB screw 4. Remove USB module from lower case. USB Module Installation 0 1. Install USB module on lower cover. 2. Install and secure screw (D) to lower cover (Figure 3-13). 3. Connect USB module FFC (A) to module connector (B) (Figure 3-12). 4. Connect USB module FFC (A) to mainboard connector (C) (Figure 3-12). 5. Install the base cover. ID D Size M2.5*3.
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HDD (Hard Disk Drive) Removal 0 Prerequisite: USB Module Removal 1. Using the pull-tab, slide the HDD module in the direction of the arrow to disconnect the interface. (Figure 3-14). Figure 3-14. HDD Location 2. Remove the HDD module as shown in Figure 3-15. Figure 3-15.
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3. Remove four (4) screws (A) from HDD bracket (B) Figure 3-15. A A B A Figure 3-16. A HDD Module 4. Remove HDD bracket (D) from HDD module. Hard Disk Drive Installation 0 1. Put HDD brackets ont HDD module (Figure 3-16). 2. Instal four (4) screws (C) and secure HDD brackets (D) to HDD module (Figure 3-16). 3. Install the hard drive into the hard drive compartment. (Figure 3-15). 4. Install the USB module. ID C Size M3*3.
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RTC (Real Time Clock) Battery Removal 0 Prerequisite: Base Cover Removal 1. Lift the RTC battery away from the mainboard (Figure 3-18). Figure 3-17. + RTC battery IMPORTANT: Follow local regulations for battery (C) disposal (Figure 3-17). RTC Battery Installation 0 1. Place the RTC battery into the mainboard connector. Refer to Figure 3-18. 2. Install the base cover.
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WLAN (Wireless Local Area Network) Module Removal 0 Prerequisite: Base Cover Removal 1. Find the WLAN module (B) (Figure 3-18). 2. Disconnect antenna cables (A) from module (Figure 3-18). A B Figure 3-18. WLAN Module 3. Remove one (1) screw (C) from the mainboard. Refer to Figure 3-19.
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C Figure 3-19. WLAN Module 4. Disconnect antenna cables (D) from module (Figure 3-20). D Figure 3-20. WLAN Module 5. Remove the WLAN module from the mainboard connector (E). Refer to Figure 3-21.
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E Figure 3-21. WLAN Module WLAN Module Installation 0 1. Place the WLAN module into the mainboard connector (E). Refer to Figure 3-21. 2. Secure the antennas to the cable guides on the thermal module. Refer to Figure 3-20. 3. Install and secure one (1) screw (C) to mainboard. Refer to Figure 3-19. 4. Install the antenna cables on WLAN module. Refer to Figure 3-18. 5. Install the base cover. ID C Size M2.0*3.
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Bluetooth Module Removal 0 Prerequisite: Base Cover Removal 1. Find the Bluetooth Module on the lower case (A) (Figure 3-22). 2. Disconnect the Bluetooth cable (B) from the mainboard connector (C). B C B C A A Figure 3-22. Bluetooth Module 3. Remove the mylar tape (D) (Figure 3-23). B C D A Figure 3-23.
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4. Remove the Bluetooth Module from the lower case. 5. Disconnect the bluetooth cable (B) from the bluetooth module (E) (Figure 3-24). E B C B A Figure 3-24. Bluetooth Module Bluetooth Module Installation 0 1. Connect the Bluetooth cable (B) to the bluetooth module (Figure 3-23). 2. Connect the Bluetooth cable (B) to the mainboard connector (C) (Figure 3-22). 3. Install the base cover.
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Thermal Module Removal 0 Prerequisite: Base Cover Removal 1. Disconnect the thermal fan cable (A) from the mainboard connector (B) (Figure 3-25). 2. Remove four (4) screws from the thermal module (Figure 3-25). A B Figure 3-25.
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3. Remove the thermal module from the mainboard as shown in Figure 3-26. Figure 3-26. Thermal Module Removal Thermal Module Installation + 0 IMPORTANT: Apply approved thermal grease and ensure all heat pads are in position before replacing module. ! CAUTION: Use caution when applying thermal grease. Thermal grease may cause damage to the mainboard.
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ID Red Call out 3-28 Size M2.5*3.
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Mainboard Removal 0 Prerequisite: Bluetooth Module Removal 1. Find the mainboard on the lower case (Figure 3-27). B Figure 3-27. A Mainboard Location 2. Disconnect the speaker cable from the mainboard connector (A) (Figure 3-27). 3. Remove two (2) screws (B) from the mainboard (Figure 3-27). 4. Remove the mainboard by lifting it from the lower case. ! CAUTION: Make sure all cables are moved away from the device to avoid damage during removal.
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Figure 3-28. + Mainboard IMPORTANT: The mainboard is shown in the above image. Please follow local regulations for disposal. Mainboard Installation 0 1. Place the mainboard onto the lower case (Figure 3-27). 2. Install and secure two (2) screws (B) to the mainboard (Figure 3-27). 3. Connect the speaker cable to the mainboard connector (A) (Figure 3-27). 4. Install the Bluetooth module. ID B 3-30 Size M2.5*3.
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CPU (Central Processing Unit) Removal 0 Prerequisite: Mainboard Removal 1. Using a slotted screw driver, rotate the CPU camlock (A) 180° counter-clockwise (Figure 3-29). A Figure 3-29. CPU Removal 2. Carefully lift the CPU clear of the socket (Figure 3-30). Figure 3-30.
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IMPORTANT: Place the CPU on a clean, dry surface when it is not installed. CPU Installation 0 1. Place the CPU into the CPU socket (Figure 3-29). 2. Using a slotted screw driver, rotate the CPU locking screw 180° clockwise to secure it in the package. 3. Install the mainboard. ID A 3-32 Size M2.5*3.
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PCH (Platform Controller Hub) Removal 0 Prerequisite: Mainboard Removal 1. Find the PCH (A). Refer to Figure 3-31. 2. Remove the two (2) screws from the mainboard (Figure 3-31). A Figure 3-31. PCH screws Removal 3. Remove the PCH by lifting it from the mainboard (Figure 3-32). Figure 3-32.
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PCH Installation 0 1. Place the PCH onto the mainboard (Figure 3-32). 2. Install and secure two (2) screws to the mainboard (Figure 3-31). 3. Install the mainboard. ID Red Call out 3-34 Size M2.5*3.
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DIMM (Dual In-line Memory Module) Removal 0 Prerequisite: Mainboard Removal 1. Push out the release latches on both sides of the DIMM socket to release the DIMM module (Figure 3-33). Figure 3-33. DIMM Removal 2. Remove the DIMM module (Figure 3-34). Figure 3-34. DIMM Removal 3. Repeat steps for the second DIMM module if present (Figure 3-34).
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DIMM Installation 0 1. Connect the DIMM to the mainboard connector (B). Refer to Figure 3-34. 2. Push down on the DIMM until the module clips (A) lock into position. Refer to Figure 3-34. 3. Install the mainboard.
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Power Board Removal 0 Prerequisite: Mainboard Removal 1. Remove the two (2) screws from the power board (Figure 3-35). Figure 3-35. Power board screws removal 2. Remove the power board by lifting it from the lower case (Figure 3-36). Figure 3-36.
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Power Board Installation 0 1. Place the power board onto the lower case and press down to secure it. Refer to Figure 3-36. 2. Install and secure two (2) screws to the power board. Refer to Figure 3-35 3. Install the mainboard. ID Red Call out 3-38 Size M2.5*3.
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DC-in Jack Removal 0 Prerequisite: Mainboard Removal 1. Remove the DC-in jack by lifting upwards from the lower case (Figure 3-37). Figure 3-37. DC-in jack removal 2. Remove the bracket from the DC-in jack (Figure 3-38). Figure 3-38.
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DC-in Jack Installation 0 1. Place the bracket on the DC-in jack. Refer to Figure 3-38 2. Place the DC-in jack onto the lower case and press down to secure it. Refer to Figure 3-37. 3. Install the mainboard.
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Speakers Removal 0 Prerequisite: Mainboard Removal 1. Remove the speakers by lifting upwards from the lower case (Figure 3-39). A A Figure 3-39. A Speakers Speakers Installation 0 1. Place the speakers onto the lower case and press down to secure it. Refer to Figure 3-39. 2. Install the mainboard.
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LCD (Liquid Crystal Display) Module Removal 0 Prerequisite: Base Cover Removal 1. Remove the two (2) screws (A) from the LCD hinges (Figure 3-40). A A Figure 3-40. LCD Hinge Screws 2. Lift the lower case upward from the LCD module (Figure 3-41). Figure 3-41.
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! CAUTION: Make sure all cables are moved away from the device to avoid damage during removal. LCD Module Installation 0 1. Align the LCD hinges with the hinge guides on the lower case. 2. Install and secure two(2) screws (A). Refer to Figure 3-40. 3. Install the base cover. ID A Size M2.5*3.
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LCD Bezel Removal 0 Prerequisite: LCD Module Removal 1. Remove two (2) screws from the LCD module (Figure 3-42). Figure 3-42. LCD Bezel Screws 2. Pry the bezel upwards at the base of the LCD module releasing it from the latches (Figure 3-43). Figure 3-43.
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3. Continue along the sides of the bezel until all the latches have been released (Figure 3-44). Figure 3-44. LCD Bezel Removal 4. Lift the bezel from LCD module. LCD Bezel Installation 0 1. Put LCD bezel on the LCD module. Refer to Figure 3-44. 2. Press along the edges of the LCD bezel to secure the latches on the LCD module. 3. Install and secure two (2) screws to the LCD bezel. Refer to Figure 3-42. 4. Install the LCD module. ID Red Call out Size M2.5*6.
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Camera Module Removal 0 Prerequisite: LCD Bezel Removal 1. Lift the cameral module from the LCD cover (Figure 3-45). Figure 3-45. Camera Module Removal 2. Disconnect the cable as shown (Figure 3-46). Figure 3-46.
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3. Remove the camera module from the LCD cover. Camera Module Installation 0 1. Connect the camera cable. Refer to Figure 3-46. 2. Place the camera module on the LCD module. Refer to Figure 3-45. 3. Install the LCD bezel.
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LCD Panel Removal 0 Prerequisite: LCD Bezel Removal 1. Remove the LCD cable (A) (Figure 3-47). A Figure 3-47. Camera Disconnect 2. Remove the four (4) screws (Figure 3-48). Figure 3-48. LCD Panel Screws 3. Remove the LCD panel from the LCD cover.
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LCD Panel Installation 0 1. Place the LCD panel on the LCD cover. Refer to Figure 3-48. 2. Install and secure four (4) screws to the LCD panel. Refer to Figure 3-48. 3. Connect the camera cable (A) to the camera connector (B). Refer to Figure 3-47. 4. Install the LCD bezel. ID Red Call out Size M2.0*3.
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LCD Hinge Removal 0 Prerequisite: LCD Panel Removal 1. Remove the three (3) screws on each side of the hinge (Figure 3-49). Figure 3-49. LCD Hinges 2. Remove LCD hinges from the LCD module. LCD Hinge Installation 0 1. Place the LCD hinges on the LCD module (Figure 3-49). 2. Install and secure the six (6) screws to the LCD hinges (Figure 3-49). 3. Install the LCD panel. ID Red Call out 3-50 Size M2.5*4.
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LVDS Cable Removal 0 Prerequisite: LCD Panel Removal 1. Remove the top mylar (A) and the adhesives on the rear of the LCD panel (Figure 3-50). A Figure 3-50.
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2. Remove the bottom mylar and disconnect the LVDS cable from the LCD panel connector (B) (Figure 3-51). C B Figure 3-51. LVDS Cable Connector LVDS Cable Installation 0 1. Place the LVDS cable into the LCD panel connector (B) and secure the bottom mylar tape (C) (Figure 3-51). 2. Place the LVDS cable (A) on the rear of the LCD panel. Refer to Figure 3-50. 3. Install the LCD panel.
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CHAPTER 4 Troubleshooting
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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 General Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-3 Power On Issues . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-4 No Display Issues. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 LCD Failure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-8 Keyboard Failure . . . . . . . . . . . . . . . . . . . . . . .
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Troubleshooting Introduction 0 This chapter contains information about troubleshooting common problems associated with the notebook. General Information 0 The following procedures are a guide for troubleshooting computer problems. The step by step procedures are designed to be performed as described. NOTE: NOTE: The diagnostic tests are intended for Acer products only. Non-Acer products, prototype cards, or modified options can give false errors and invalid system responses. 1.
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Power On Issues 0 If the system does not power on, perform the following: Figure 4-1. Power On Issue Computer Shuts Down Intermittently 0 If the system powers off at intervals, perform the following. 1. Makes sure the power cable is properly connected to the computer and the electrical outlet. 2. Remove all extension cables between the computer and the outlet. 3. Remove all surge protectors between the computer and the electrical outlet.
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No Display Issues 0 If the Display does not work, perform the following: START Replace LCD panel/ LCD cable No LCD module OK? Replace M/B Figure 4-2. Power On? No Power On Issues Ext. DDRRAM module well connected? No Check connection Ext. DDRRAM module OK? No Replace Ext. DDR RAM module No Fasten Screw CPU thermal module well screw? No Display Issue No POST or Video 0 If the POST or video does not appear, perform the following: 1. Make sure that internal display is selected.
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4. Connect the power and reboot the computer. 5. Connect an external monitor to the computer and switch between the internal display and the external display is by pressing Fn+F5. 6. If the POST or video appears on the external display only, refer to LCD Failure. 7. Disconnect power and all external devices including port replicators or docking stations. Remove any memory cards and CD/DVD discs. 8. Start the computer.
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9. If the issue is still not resolved, refer to Online Support Information.
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LCD Failure 0 If the LCD fails, perform the following: Figure 4-3.
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Keyboard Failure 0 If the Keyboard fails, perform the following: START Keyboard FPC well connected? No Connect it well Keyboard OK? No Replace keyboard Replace M/B Figure 4-4.
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Touchpad Failure 0 If the Touchpad fails, perform the following: Start OK Check M/B T/P FFC NG Re-assemble the T/P FFC to M/B OK Check TouchPad Swap/Reassemble NG the T/P board or T/P FFC Swap M/B Figure 4-5.
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Internal Speaker Failure 0 If internal Speakers fail, perform the following: Figure 4-6. Internal Speaker Failure Sound Problems 0 Perform the following, one at a time. 1. Boot the computer. 2. Navigate to Start Control Panel System and Maintenance System Device Manager. Check the Device Manager to determine that: The device is properly installed There are no red Xs or yellow exclamation marks There are no device conflicts No hardware is listed under Other Devices 3.
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that Speakers are selected as the default audio device (green check mark). NOTE: NOTE: If Speakers does not show, right-click on the Playback tab and select Show Disabled Devices (clear by default). 7. Select Speakers and click Configure to start Speaker Setup. Follow the on-screen prompts to configure the speakers. 8. Remove any recently installed hardware or software. 9. Restore system and file settings from a known good date using System Restore. 10.
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Microphone Failure 0 If internal or external Microphones fail, perform the following: Figure 4-7. Microphone Failure 1. Check that the microphone is enabled. Navigate to Start Control Panel Hardware and Sound Sound and select the Recording tab. 2. Right click on the Recording tab and select Show Disabled Devices (clear by default). The microphone appears on the Recording tab. 3. Right click on the microphone and select Enable. 4. Select the microphone then click Properties. Select the Levels tab. 5.
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USB Failure 0 If the USB fails, perform the following: Start OK Check USB/B to M/B cable NG OK OK Check USB/B NG Re-assemble the USB/B cable to M/B Swap USB/B and USB cable Swap M/B Figure 4-8.
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Other Functions Failure 0 1. Check if drives are functioning correctly. 2. Check if external modules are functioning correctly. 3. Change mainboard to check if current one is defective.
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Intermittent Problems 0 Intermittent system hang problems can be caused by a variety of reasons that have nothing to do with a hardware defect, such as: cosmic radiation, electrostatic discharge, or software errors. FRU replacement should be considered only when a recurring problem exists. When analyzing an intermittent problem, perform the following: 1. Run the advanced diagnostic test for the system board in loop mode at least 10 times. 2. If no error is detected, do not replace any FRU. 3.
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Post Codes 0 The following are the InsydeH2O™ Functionality POST code tables. The components of the POST code table includes: SEC phase, PEI phase, DXE phase, BDS phase, CSM functions, S3 functions and ACPI functions. Table 4-2.
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Table 4-3. (Continued)SEC Phase POST Code Table Functionality Name (Include\ PostCode.h) PostCod e Phase Description SEC_GO_TO_SECSTARTUP SEC 09 Setup BIOS ROM cache SEC_GO_TO_PEICORE SEC 0A Enter Boot Firmware Volume * 3rd party relate functions – Platform dependence. Table 4-4. PEI Phase POST Code Table Functionality Name (Include\ PostCode.
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Table 4-4. (Continued)PEI Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase Post Code Description PEI_RECOVERY_LOAD_FILE_DONE PEI 87 Load Recovery Image completed PEI_RECOVERY_START_FLASH PEI 88 Start Flash BIOS with Recovery image PEI_ENTER_DXEIPL PEI 89 Loading BIOS image to RAM PEI_FINDING_DXE_CORE PEI 8A Loading DXE core PEI_GO_TO_DXE_CORE PEI 8B Enter DXE core * 3rd party relate functions – Platform dependence. Table 4-5.
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Table 4-5. (Continued)DXE Phase POST Code Table Functionality Name (Include\ PostCode.
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Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ PostCode.
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Table 4-6. (Continued)BDS Phase POST Code Table Functionality Name (Include\ PostCode.h) Phase Post Code BDS_LEGACY_BOOT_EVENT BDS 33 Last Chipset initial before boot to Legacy OS. BDS_ENTER_LEGACY_16_BOOT BDS 34 Ready to Boot Legacy OS. BDS_RECOVERY_START_FLASH BDS 35 Fast Recovery Start Flash. Description * 3rd party relate functions – Platform dependence. Table 4-7. PostBDS Functions POST Code Table Functionality Name (Include\ PostCode.
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Table 4-8. (Continued)S3 Functions POST Code Table Functionality Name (Include\PostCode.h) Phase PostCode Description S3_AFTER_RESTORE_ACPI_CALLBACK PEI CA Restore system configuration in SMM complete S3_GO_TO_FACS_WAKING_VECTOR PEI CB Back to OS Table 4-9. ACPI Functions POST Code Table Functionality Name (Include\ PostCode.
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Table 4-11. InsydeH2ODDT Debugger POST Code Table Functionality Name (Include\PostCode.
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CHAPTER 5 Jumper and Connector Locations
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Mainboard Jumper and Connector Locations . . . . . . . . . 5-3 Clearing Password Check and BIOS Recovery . . . . . . . . . 5-5 Clearing Password Check . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-5 Clear CMOS Jumper . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-6 BIOS Recovery by Crisis Disk. . . . . . . . . . . . . . . . . . . . . . . . . . .
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Jumper and Connector Locations Mainboard Jumper and Connector Locations 0 1 2 4 5 6 3 1 7 Figure 5-1. Table 5-1.
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8 9 10 11 22 12 13 14 15 21 16 20 Figure 5-2. Table 5-2.
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Clearing Password Check and BIOS Recovery 0 This section provides users with the standard operating procedures of clearing password and BIOS recovery for the Aspire 5349/5749/5749Z. The machine provides one Hardware Open Gap on main board for clearing password check, and one hot key for enabling BIOS Recovery. Clearing Password Check NOTE: 0 NOTE: The following procedure is only for clearing BIOS Password (Supervisor Password and User Password).
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Clear CMOS Jumper 0 1 2 Figure 5-3. CMOS Jumper Table 5-3. CMOS Jumper Item Description 1 Clear CMOS Jumper 2 Clear CMOS Jumper BIOS Recovery by Crisis Disk 0 BIOS Recovery Boot Block 0 BIOS Recovery Boot Block is a special block of BIOS. It is used to boot up the system with minimum BIOS initialization. Users can enable this feature to restore the BIOS firmware to a successful one once the previous BIOS flashing process failed.
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Steps for BIOS Recovery from USB Storage NOTE: 0 NOTE: Prior to performing the recovery, prepare a Crisis USB key. The Crisis USB key is created by executing the Crisis Disk program on another system with Windows 7 OS. To Create a Crisis USB key, perform the following: 1. Format the USB storage disk using the Fast Format option. 2. Save ROM file (file name: ZQR_EC.bin/BIOS_ME.bin) to the root directory of USB storage. Make sure that there is no other BIOS file saved in the same directory. 3.
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5-8 Jumper and Connector Locations
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CHAPTER 6 FRU (Field Replaceable Unit) List
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Exploded Diagrams . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-4 FRU List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-7 Screw List . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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FRU (Field Replaceable Unit) List This chapter provides users with a FRU (Field Replaceable Unit) listing in global configurations for the Aspire 5349/5749/5749Z. Refer to this chapter whenever ordering for parts to repair or for RMA (Return Merchandise Authorization). NOTE: NOTE: WHEN ORDERING FRU PARTS, check the most up-to-date information available on the regional web or channel. Part number changes will not be noted on the printed Service Guide.
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Exploded Diagrams 0 1 2 3 12 4 11 5 10 6 9 8 7 Figure 6-1. Table 6-1. Upper & Lower Cover Exploded Diagram Upper & Lower Cover Exploded Diagram No. Description Acer Part No.
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Table 6-1. Upper & Lower Cover Exploded Diagram No. Description Acer Part No.
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1 2 3 4 4 Figure 6-2. Table 6-2. LCD Assembly Exploded Diagram LCD Assembly Exploded Diagram No. Description Acer Part No.
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FRU List Table 6-3. 0 FRU List Category Description Acer Part No. ADAPTER Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65VH BA, LV5, Low profile LED LF AP.06501.033 Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-69AW, LV5, Low profile LED LF AP.06503.029 Adapter Chicony Power 65W 19V 1.7x5.5x11 Yellow CPA09-A065N1, LV5, low profile LED LF AP.0650A.017 Battery SANYO AS10D Li-Ion 3S2P SANYO 6 cell 4400mAh Main COMMON new IC BQ8055 BT.00603.
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Table 6-3. FRU List Category Description Acer Part No. Lan Intel WLAN 100BN.HMWG Crane Peak 1x1 BGN KI.CNH01.002 Liteon Wireless LAN Atheros HB125 1x1 BGN NI.23600.086 liteon WLAN 802.11 B/G/N WN6606LH-AA NI.23600.088 Foxconn Wirelss LAN Broadcom 4313 1x1 BGN (HM) T77H194.00 NI.23600.076 Foxconn Wirelss LAN Atheros HB95 1x1 BGN (HM) T77H121.01 NI.23600.068 Foxconn Wirelss LAN Atheros HB125 1x1 BGN NI.23600.085 Foxconn Wirelss LAN Broadcom 4313 IPA 1x1 BGN NI.23600.
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Table 6-3. FRU List Category Description Acer Part No. CABLE - FFC USB 50.NCE07.003 CABLE - FFC TP 50.NCE07.001 CASE/COVER/BRACKET ASSEMBLY LOWER CASE 60.RR907.003 DUMMY CARD 42.TVM07.002 ODD BEZEL - SUPER MULTI 42.NCE07.001 ODD BRACKET 33.PUM07.001 HDD BRACKET 33.NCE07.001 LCD BRACKET W/ HINGE - L 33.NCE07.002 LCD BRACKET W/ HINGE - R 33.NCE07.
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Table 6-3. FRU List Category Description Acer Part No. CCD Liteon CAMERA 10P2SF005 (0.3M)LOE AM.21400.078 CPU Intel Core i3 i3-2310M PGA 2.1G 35W 2/4-QS KC.23101.DMP CPU Intel Core i3 i3-2330M PGA 2.2G 35W 2/4-QS KC.23301.DMP CPU Intel Core i3 i3-2350M PGA 2.3G 35W 2/4 -QS KC.23501.DMP CPU Intel Pentium Dual-Core B940 PGA 2.0G 35W DDR3-1333-QS KC.94001.DPB CPU Intel Pentium Dual-Core B950 PGA 2.1G 35W DDR3-1333-QS KC.95001.DPB CPU Intel Core i3 i3-2310M PGA 2.1G 35W 2/4-DC KC.23101.
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Table 6-3. FRU List Category Description Acer Part No. ODD PANASONIC Super-Multi DRIVE 12.7mm Tray DL 8X UJ8B0 LF W/O bezel SATA (HF + ZP) Foxconn Yentai Facotry KU.00807.078 ODD PANASONIC Super-Multi DRIVE 12.7mm Tray DL 8X UJ8B0AW LF+HF W/O bezel SATA (Win7) KU.00807.079 ODD HLDS Super-Multi DRIVE 12.7mm Tray DL 8X GT32N (R5-2) LF W/O bezel SATA with Renesas solution + PCC LD (HF + Windows 7) KU.0080D.055 ODD HLDS Super-Multi DRIVE 12.
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Table 6-3. FRU List Category Description Acer Part No. HDD TOSHIBA 2.5" 5400rpm 750GB MK7559GSX, 375G/P, Capricorn BS, 4K drive SATA 8MB LF+HF F/W:GNDD3J KH.75004.001 HDD WD 2.5" 5400rpm 250GB WD2500BPVT-22JJ5T0, ML320S-AF2, 320G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 KH.25008.030 HDD WD 2.5" 5400rpm 320GB WD3200BPVT-22JJ5T0, ML320S-AF2, 320G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 KH.32008.024 HDD WD 2.5" 5400rpm 500GB WD5000BPVT-22HXZT3, ML375M-AF2, 375G/P, 4K drive SATA 8MB LF+HF F/W:01.
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Table 6-3. FRU List Category Description Acer Part No. PCH HEAT SINK 60.PUM07.006 Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 103KS Black US International Texture KB.I170A.143 K/B(UI)ZR7(AEZR7R00,3B)JMO KB.I170A.143 Keyboard ACER AC7T_A10B AC7T Internal 17 Standard 104KS Black UK Texture KB.I170A.143 K/B(UK)ZR7(AEZR7E00,3D)JMO KB.I170A.171 LED LCD AUO 15.6"W WXGA Glare B156XW02 V6 LF 200nit 8ms 400:1 LK.15605.019 LED LCD SAMSUNG 15.
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Table 6-3. FRU List Category Description Acer Part No. MEMORY Memory NANYA SO-DIMM DDRIII 1333 1GB NT1GC64BH4B0PS-CG LF 128*16 0.055um KN.1GB03.034 Memory KINGSTON SO-DIMM DDRIII 1333 1GB ACR128X64D3S1333C9 LF 128*8 0.065um KN.1GB07.004 Memory UNIFOSA SO-DIMM DDRIII 1333 1GB GU672203EP0200 LF 128*8 0.065um KN.1GB0H.017 Memory NANYA SO-DIMM DDRIII 1333 2GB NT2GC64B8HC0NS-CG LF 128*8 0.065um KN.2GB03.017 Memory KINGSTON SO-DIMM DDRIII 1333 2GB ACR256X64D3S13C9G LF+HF KN.2GB07.
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Table 6-3. FRU List Category Description Acer Part No. BASE FOOT RUBBER REAR 47.NCE07.004 COVER LOGO MYLAR 40.RR907.002 ZRD BASE SUB ASSY JE S.P 60.NCE07.002 TP PROTECT MYLAR 47.R6Z07.004 LCD SCREW MYLAR 47.R6Z07.003 SPEAKER 23.RR907.
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Screw List Table 6-4. Screw List CATEGORY 6-16 0 Description Acer Part No. SCREW M3*0.5+3.5I 86.TDY07.003 SCREW M2.5*6-I(BNI)(NYLOK) 86.A08V7.004 SCREW M2.5X4-I-NYLOK K 86.T23V7.009 SCREW M2.5*6-I(BNI)(NYLOK) 86.A08V7.004 SCREW M2.0*3.0-I(BKAG)(NYLOK IRON 86.ARE07.
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CHAPTER 7 Model Definition and Configuration
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Aspire 5349 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3 Aspire 5749Z . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5 Aspire 5749 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Model Definition and Configuration Aspire 5349 Table 7-1. Model 0 RO, Description RO Country Acer Part No Description AS5349-B802 G50Mikk TWN GCTWN LX.RR902.008 AS5349-B802G50Mikk W7HP64ASTW1 MC UMACkk_3 1*2G/500/BT/6L2.2/2R/CB_GN_ 0.3C_AN_TC41SP1 AS5349-B802 G50Mikk AAP Korea LX.RR902.007 AS5349-B802G50Mikk W7HP64KASKR1 MC UMACkk_3 1*2G/500/6L2.2/2R/CB_GN_0.3 C_outer_AN_KO11SP1 AS5349-B802 G50Mikk AAP Korea LX.RR90C.001 AS5349-B802G50Mikk LinpusMGAKR1 UMACkk_3 1*2G/500_L/6L2.
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Table 7-1. Model RO, Description (Continued) RO Country Acer Part No Description AS5349-B802 G32Mikk EMEA Middle East LX.RR908.001 AS5349-B802G32Mikk EM W7ST32EMASME1 MC UMACkk_3 1*2G/320/6L2.2/2R/CB_GN_0.3 C_AN_ARA1SP1 AS5349-B804 G50Mikk EMEA Germany LX.RR902.003 AS5349-B804G50Mikk W7HP64ASDE1 MC UMACkk_3 1*4G/500_L/6L2.2/2R/CB_GN_0. 3C_AN_DE11SP1 AS5349-B802 G25Mikk AAP Japan LX.RR902.002 AS5349-B802G25Mikk W7HP64AJP1 MC UMACkk_3 1*2G/250/BT/6L2.2/2R/CB_GN_ 0.
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Aspire 5749Z 0 Table 1-2. RO, Description Model RO Country Acer Part No Description AS5749Z-B95 3G32Mikk EMEA Russia LX.RR801.002 AS5749Z-B953G32Mikk W7HB64RUASRU1 MC UMACkk_3 2G+1G/320/6L2.2/2R/CB_GN_0. 3C_AN_RU11SP1 AS5749Z-B95 4G32Mikk EMEA Serbia/BosniaHerzegovina LX.RR801.001 AS5749Z-B954G32Mikk W7HB64ERASBA1 MC UMACkk_3 1*4G/320/BT/6L2.2/2R/CB_GN_ 0.3C_AN_A151SP1 AS5749Z-B95 4G32Mikk EMEA Serbia/BosniaHerzegovina LX.RR802.
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Table 1-2. RO, Description (Continued) Model RO Country Acer Part No Description AS5749Z-B94 2G25Mikk AAP Japan LX.RR802.004 AS5749Z-B942G25Mikk W7HP64AJP1 MC UMACkk_3 1*2G/250/BT/6L2.2/2R/CB_GN_ 0.3C_outer_AN_JA11SP1_CA92 5 AS5749Z-B94 2G32Mikk AAP Japan LX.RR802.003 AS5749Z-B942G32Mikk W7HP64AJP1 MC UMACkk_3 1*2G/320/BT/6L2.2/2R/CB_GN_ 0.3C_outer_AN_JA11SP1_CA92 3 AS5749Z-B94 2G50Mikk TWN GCTWN LX.RR802.002 AS5749Z-B942G50Mikk W7HP64ASTW1 MC UMACkk_3 1*2G/500/BT/6L2.2/2R/CB_GN_ 0.
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Aspire 5749 0 Table 1-3. RO, Description Model RO Country Acer Part No Description AS5749-2333 G32Mikk EMEA Russia LX.RR701.002 AS5749-2333G32Mikk W7HB64RUASRU1 MC UMACkk_3 2G+1G/320/6L2.2/2R/CB_GN_0. 3C_AN_RU11SP1 AS5749-2334 G50Mikk EMEA Spain LX.RR702.002 AS5749-2334G50Mikk W7HP64ASES1 MC UMACkk_3 2*2G/500_L/6L2.2/2R/CB_GN_0. 3C_AN_ES51SP1 AS5749-2314 G50Mikk EMEA Spain LX.RR702.001 AS5749-2314G50Mikk W7HP64ASES1 MC UMACkk_3 2*2G/500_L/6L2.2/2R/CB_GN_0.
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7-8 Model Definition and Configuration
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CHAPTER 8 Test Compatible Components
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Microsoft® Windows® 7 Environment Test . . . . . . . . . . .
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Test Compatible Components This computer’s compatibility is tested and verified by Acer’s internal testing department. All of its system functions are tested under Windows® 7 environment. Refer to the following lists for components, adapter cards, and peripherals which have passed these tests. Regarding configuration, combination and test procedures, please refer to the Aspire 5349/5749/5749Z. Compatibility Test Report released by the Acer Mobile System Testing Department.
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Microsoft® Windows® 7 Environment Test Table 1-1. 0 Test Compatible Components Vendor Type Description Acer Part No. Adapter 10001023 LITE-ON 65W Adapter LITE-ON 65W 19V 1.7x5.5x11 Yellow PA-1650-69AW, LV5, Low profile LED LF AP.06503.029 60016453 CHICONY POWER 65W Adapter Chicony Power 65W 19V 1.7x5.5x11 Yellow CPA09-A065N1, LV5, low profile LF AP.0650A.017 10001081 DELTA 65W Adapter DELTA 65W 19V 1.7x5.5x11 Yellow ADP-65VH BA, LV5, Low profile LED LF AP.06501.
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Table 1-1. Test Compatible Components Vendor Type Description Acer Part No. Bluetooth 10001018 HON HAI BT 4.0 BT 4.0 Foxconn Atheros BU22 BH.21100.017 10001018 HON HAI BT 4.0 BT 4.0 Foxconn BCM 20702 BH.21100.018 10001018 HON HAI BT 3.0 Foxconn Bluetooth ATH BU12 BH.21100.011 10001018 HON HAI BT 3.0 Foxconn Bluetooth BRM 2070 (T77H114.01) BT 3.0 BH.21100.010 10001018 HON HAI BT 2.1 Foxconn Bluetooth ATH BU_12 BH.21100.012 23707801 FOXCONN TW BT 2.
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Table 1-1. Test Compatible Components Vendor Type Description Acer Part No. CPU 10001067 INTEL Ci32310M CPU Intel Core i3 i3-2310M PGA 2.1G 35W 2/4 KC.23101.DMP 10001067 INTEL Ci32330M CPU Intel Core i3 i3-2330M PGA 2.2G 35W 2/4 KC.23301.DMP 10001067 INTEL PMDB940 CPU Intel Pentium Dual-Core B940 PGA 2.0G 35W DDR3-1333 KC.94001.DPB 10001067 INTEL PMDB950 CPU Intel Pentium Dual-Core B950 PGA 2.1G 35W DDR3-1333 KC.95001.DPB 10001067 INTEL CMB800 CPU Intel Celeron B800 PGA 1.
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Table 1-1. Test Compatible Components Vendor Type Description Acer Part No. 60002005 HGST SG N320GB5.4KS HDD HGST 2.5" 5400rpm 320GB HTS543232A7A384, Eagle B7, 320G/P SATA LF+HF F/W:A60W KH.32007.013 60001994 WD N320GB5.4KS_ 4K HDD WD 2.5" 5400rpm 320GB WD3200BPVT-22JJ5T0, ML320S-AF2, 320G/P, 4K drive SATA 8MB LF+HF F/W:01.01A01 KH.32008.024 60002036 SEAGATE N500GB5.4KS HDD SEAGATE 2.5" 5400rpm 500GB ST9500325AS,9HH134-189, Wyatt with new pcb SATA 8MB LF F/W:0001SDM1 KH.50001.
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Table 1-1. Vendor Test Compatible Components Type Description Acer Part No. 60001922 TOSHIBA DIGI N750GB5.4KS_ 4K HDD TOSHIBA 2.5" 5400rpm 750GB MK7559GSXP, 750G, Capricorn 3BS SATA 8MB LF+HF F/W:GN001A for exteral HDD market only KH.75004.003 60002005 HGST SG N750GB5.4KS_ 4K HDD HGST 2.5" 5400rpm 750GB HTS547575A9E384, Jet B, 375G/P SATA 8MB LF F/W:DA3872 KH.75007.004 60002005 HGST SG N750GB5.4KS HDD HGST 2.5" 5400rpm 750GB Dummy P.N SATA 8MB LF+HF F/W: 0000 KH.75007.
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Table 1-1. Test Compatible Components Vendor 60004864 DARFON Type Description Acer Part No. AC7T_A10B Keyboard ACER AC7T_A10B AC7T Internal 17 Standard Black NONE Y2010 Acer Texture KB.I170A.143 AR8158L Atheros AR8158L NI.22400.058 60003316 AUO NLED15.6WXG AG LED LCD AUO 15.6"W WXGA Glare B156XW02 V6 LF 200nit 8ms 400:1 LK.15605.019 60002215 SAMSUNG NLED15.6WXG AG LED LCD SAMSUNG 15.6"W WXGA Glare LTN156AT02-A11 LF 220nit 8ms 500:1 LK.15606.012 60003089 LG NLED15.
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Table 1-1. Test Compatible Components Vendor Type Description Acer Part No. 60024207 KINGSTON-FAR EAST SO4GBIII13 Memory KINGSTON SO-DIMM DDRIII 1333 4GB ACR512X64D3S13C9G LF+HF KN.4GB07.001 60004668 ELPIDA SO4GBIII13 Memory ELPIDA SO-DIMM DDRIII 1333 4GB EBJ41UF8BCS0-DJ-F LF 256*8 46nm KN.4GB09.002 60001993 NANYA SO2GBIII13 Memory NANYA SO-DIMM DDRIII 1333 2GB NT2GC64B8HC0NS-CG LF 128*8 0.065um KN.2GB03.
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Table 1-1. Test Compatible Components Vendor Type Description Acer Part No. 60001535 PANASONIC NSM8XS ODD PANASONIC Super-Multi DRIVE 12.7mm Tray DL 8X UJ8A0 LF W/O bezel SATA (HF + Windows 7) Foxconn Yentai Facotry KU.00807.075 60001535 PANASONIC NSM8XS ODD PANASONIC Super-Multi DRIVE 12.7mm Tray DL 8X UJ8B0 LF W/O bezel SATA (HF + ZP) Foxconn Yentai Facotry KU.00807.078 610105 HLDS NSM8XS ODD HLDS Super-Multi DRIVE 12.
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Table 1-1. Test Compatible Components Vendor 10000105 WNC Type Description Acer Part No. PIFA PIFA LZ.23500.006 10001067 INTEL 3rd WiFi 1x1 BGN Lan Intel WLAN 100BN.HMWG Crane Peak 1x1 BGN KI.CNH01.002 10001023 LITE-ON 3rd WiFi 1x1 BGN Liteon Wireless LAN Atheros HB125 1x1 BGN NI.23600.086 10001023 LITE-ON 3rd WiFi 1x1 BGN Liteon Wireless LAN Reltek RTL8188CE 1x1 BGN NI.23600.088 10001018 HON HAI 3rd WiFi 1x1 BGN Foxconn Wirelss LAN Broadcom 4313 IPA 1x1 BGN NI.23600.
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CHAPTER 9 Online Support Information
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Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
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Online Support Information Introduction 0 This section describes online technical support services available to help users repair their Acer Systems. For distributors, dealers, ASP or TPM, please refer the technical queries to a local Acer branch office. Acer Branch Offices and Regional Business Units may access our website. However some information sources will require a user i.d. and password. These can be obtained directly from Acer CSD Taiwan.
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9-4 Online Support Information