Setup guide

Release Notes 37
Part 0130-04819-01 Rev. A Technical Support Information
Technical Support Information
Avid Customer Support has a variety of technical support options
available. Avid Assurance includes annual telephone support,
maintenance releases, and advanced hardware exchange (7x24 option
available). Assurance customers in North America may contact our
Customer Support Center at 800-800-AVID (2843). To purchase Avid
Assurance, to renew your contract, or for more information on
Assurance offerings, in North America, contact your reseller or Avid
Inside Sales at 800-949-AVID (2843). For international inquiries and
support services, contact your local Avid reseller. Support offerings
may vary per location. For the latest information, consult your reseller
or www.avid.com.
In North America, Avid FlexSupport options are also available. Avid
On-Call per-event support is available by calling 800-800-AVID (2843)
or 900-555-AVID (2843) (United States only). Avid CallPaks (available
in the United States and Canada) allow customers to bundle Avid
On-Call per-event support in 5-call or 10-call packages for added
value. To purchase Avid CallPaks in North America, please contact
Avid Inside Sales at 800-949-AVID (2843).
As an Avid customer, you are entitled to access technical support
information and product information, as well as the latest news from
our Web-based Knowledge Center. Simply navigate to
www.avid.com/support/index.html, click the Knowledge Center
link, and log in.
If you need help locating the reseller or Avid office nearest you, please
visit our Web site at www.avid.com/cgi/locator/index.html or call
800-949-AVID (2843).