User guide

9. Troubleshooting More Help
Seagate Central User Guide 42
Seagate Media Service is Busy or Operation Failed
These messages may appear if you connect to your Seagate Central before the initial setup
is complete. Complete personalizing your Seagate Central (“Personalizing Your Seagate
Central” on page 7), restart the Seagate Media app, and then connect to your Seagate
Central again.
Seagate Central Does Not Appear in Seagate Remote Access
• If your Seagate Central is not available, either from the Seagate Media app, or http://
access.seagate.com, make sure that the email address you used when logging into
Seagate Remote Access matches the email address for a Seagate Central user. See
“Setting Up a Seagate Remote Access Account” on page 32.
• Make sure that the password for your Seagate Remote Access account matches the
password for the Seagate Central user. If you are unsure if the two passwords match,
then reset the password for the Seagate Central user (see page 38).
More Help
If you have not found answers to your questions, visit the Seagate website and review:
• Additional troubleshooting information
• How-to videos
• Available firmware updates
• FAQs
In addition to the information provided in this guide, you can view a tutorial for setting up and
using your Seagate Central device. To view the tutorial, log in to the Seagate Central web
page (see page 36) and click the View Getting Started button.